NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
111 reportsMileage unknown · Oct 15, 2016
Air BagsUnknown Or Other
I HAVE HAD MY CHEVROLET AVALANCHE DASHBOARD REPAIRED TWICE FOR CRACKING/RATTLING. THE ISSUE SEEMS TO BE THAT THE CLASP UNDERNEATH THE CENTER SPEAKER OF THE DASH IS FAULTY AND BREAKS EASILY. THIS CAUSES THE RATTLING WHICH CAUSES THE CRACKING. THE CRACKS APPEAR RIGHT ABOVE THE INSTRUMENT GAUGE AND THE PASSENGER AIRBAG. THE CON…
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I HAVE HAD MY CHEVROLET AVALANCHE DASHBOARD REPAIRED TWICE FOR CRACKING/RATTLING. THE ISSUE SEEMS TO BE THAT THE CLASP UNDERNEATH THE CENTER SPEAKER OF THE DASH IS FAULTY AND BREAKS EASILY. THIS CAUSES THE RATTLING WHICH CAUSES THE CRACKING. THE CRACKS APPEAR RIGHT ABOVE THE INSTRUMENT GAUGE AND THE PASSENGER AIRBAG. THE CONCERN IS THAT IF CRACKED BADLY ENOUGH, IT COULD SEND PIECES OF PLASTIC EVERYWHERE IN THE CASE OF AN AIRBAG DEPLOYMENT. GM WILL NOT FIX THE ISSUE.
NHTSA ODI #10916264
54,000 miles · Oct 4, 2016
Air BagsUnknown Or Other
THE DASH IN MY CHEVROLET AVALANCHE HAS BECOME MORE AND MORE LOOSE WHERE THE TWO MAIN DASH PIECES CONNECT, OR SO I THOUGHT. CLEARLY THE MIDDLE SPEAKER IN THE DASH IS TOO HEAVY FOR ONE OF THE PIECES (SEAT FACING PIECE) AND IT BROKE THE SNAP THAT "HELD" THE TWO OF THEM TOGETHER. AFTER REALIZING EXACTLY WHAT WAS HAPPENING, I WANTED …
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THE DASH IN MY CHEVROLET AVALANCHE HAS BECOME MORE AND MORE LOOSE WHERE THE TWO MAIN DASH PIECES CONNECT, OR SO I THOUGHT. CLEARLY THE MIDDLE SPEAKER IN THE DASH IS TOO HEAVY FOR ONE OF THE PIECES (SEAT FACING PIECE) AND IT BROKE THE SNAP THAT "HELD" THE TWO OF THEM TOGETHER. AFTER REALIZING EXACTLY WHAT WAS HAPPENING, I WANTED TO GET IT FIXED BUT REALLY DID NOT KNOW WHO TO TURN TO. IN ONE OF THE PICTURES YOU CAN CLEARLY SEE WHERE A PIECE OF THE DASH HAS ACTUALLY BROKEN AND IT HAS FALLEN INTO THE INNER/UNDERNEATH OF THE DASH AND I DO NOT KNOW WHERE IT WENT. NOW, BOTH SIDES (THE AIRBAG CORNER WHERE IT ALL STARTED AND JUST AT THE END OF THE STEERING WHEEL RISE IN THE DASH) THE PLASTIC IS CRACKING. THE AIRBAG SIDE IS CLEARLY WORSE THAN THE STEERING WHEEL SIDE. HOW DO I GET THIS FIXED? IS THERE A RECALL ON THIS? HOW MUCH DOES SOMETHING LIKE THIS COST?
NHTSA ODI #10913866
64,000 miles · Sep 27, 2016
Unknown Or Other
DASH CRACKED NEAR DRIVER INSTRUMENT PANEL AND PASSENGER AIRBAG COMPARTMENT.
NHTSA ODI #10909976
90,000 miles · Sep 16, 2016
Air Bags
IF THIS PART(S) ARE DEFECTIVE GM SHOULD REPLACE IMMEDIATELY. WHAT IS THE HOLD UP IN GETTING IT DONE AND KEEPING PEOPLE SAFE?
NHTSA ODI #10907118
50,000 miles · Jul 31, 2016
Air BagsUnknown Or Other
THE DASH BOARD ON MY 2010 AVALANCHE HAS TWO CRACKS ONE RIGHT BESIDE THE PASSENGER AIRBAG AND THE OTHER RIGHT OVER THE STEERING WHEEL . IN CASE OF AN ACCIDENT I'M SURE THE DASH WOULD EXPLODE AND DEBRIS/PLASTIC FROM THE DASH SHARP PIECES WOULD FLY INTO SOMEONE'S FACE .
NHTSA ODI #10891891
106,500 miles · Jul 20, 2016
Unknown Or Other
DASH CRACKED AND PIECE IS MISSING BY THE PASSENGER SIDE AIR BAG. COUPLE WEEKS LATER DASH STARTED CRACKING OVE INSTRUMENT CLUSTER AREA.
NHTSA ODI #10886255
55,000 miles · Jul 10, 2016
Unknown Or Other
THE TOP OF THE DASH IS CRACKING, ABOVE THE INSTRUMENT PANEL HUMP ON THE DRIVERS SIDE. THE VEHICLE IS WELL TAKEN CARE OF; OIL CHANGES DONE EVERY 3K MILES, ALL FLUIDS CHANGED AT CORRECT INTERVALS, PREMIUM GASOLINE, NEVER TAKEN OFF-ROAD, NEVER DRIVEN OVER 80 MPH, ETC. IT SEEMS THAT THE CRACK DEVELOPED THROUGH NO FAULT OF MY OWN A…
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THE TOP OF THE DASH IS CRACKING, ABOVE THE INSTRUMENT PANEL HUMP ON THE DRIVERS SIDE. THE VEHICLE IS WELL TAKEN CARE OF; OIL CHANGES DONE EVERY 3K MILES, ALL FLUIDS CHANGED AT CORRECT INTERVALS, PREMIUM GASOLINE, NEVER TAKEN OFF-ROAD, NEVER DRIVEN OVER 80 MPH, ETC. IT SEEMS THAT THE CRACK DEVELOPED THROUGH NO FAULT OF MY OWN AND APPEARS TO BE A MANUFACTURING DEFECT. BEING A LIFE LONG GM BUYER AND FAN, I HAVE PURCHASED MORE THAN GM 5 VEHICLES AND PLAN TO BUY MORE, IT DISAPPOINTS ME THAT THEY ARE NOT ISSUING A RECALL.
NHTSA ODI #10883830
Mileage unknown · Jul 8, 2016
Air Bags
DASH CRACKING NEXT TO THE PASSENGER AIRBAG DUE A MANUFACTURE'S DEFECT OF POOR QUALITY MATERIAL WITH LITTLE TO NO SUPPORT UNDERNEATH THE DASH AND WITH EVERY SMALL BUMP IN THE ROAD IT BECOMES WORSE AND WORSE. DASH APPEARS TO BE MADE OF AN INFERIOR MATERIAL AND IS NOT SUPPORTED PROPERLY FOR IT TO CRACK SO EASILY. IF THE AIR BAG INF…
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DASH CRACKING NEXT TO THE PASSENGER AIRBAG DUE A MANUFACTURE'S DEFECT OF POOR QUALITY MATERIAL WITH LITTLE TO NO SUPPORT UNDERNEATH THE DASH AND WITH EVERY SMALL BUMP IN THE ROAD IT BECOMES WORSE AND WORSE. DASH APPEARS TO BE MADE OF AN INFERIOR MATERIAL AND IS NOT SUPPORTED PROPERLY FOR IT TO CRACK SO EASILY. IF THE AIR BAG INFLATES, THE DASHBOARD MAY EASILY SHATTER INTO THOUSANDS OF SHARDS OF SHARP PLASTIC THAT COULD BE A CAUSE OF SERIOUS INJURY OR DEATH. MANY OF THE THOUSANDS OF PEOPLE THAT HAVE THIS SAME PROBLEM HAVE SAID THEY HAVE HAD THE DASH REPLACED, ONLY TO HAVE IT CRACK AGAIN. GM SHOULD BE 100% RESPONSIBLE FOR FIXING ALL OF THEIR DEFECTIVE DASHBOARDS WITH A GOOD QUALITY PRODUCT SINCE THIS IS OBVIOUSLY A MANUFACTURER DEFECT.
NHTSA ODI #10883653
Mileage unknown · Jun 20, 2016
Structure
THE DASHBOARD IS CRACKED BEYOND REPAIR. IT IS CRACKED IN DECAL DIFFERENT AREAS. THIS SEEMS TO BE A SAFETY ISSUE. WOULD HATE TO GET INTO AN ACCIDENT AND AIRBAGS SHOOT PLASTIC PIECES OF DASH THROUGHOUT THE VEHICLE. CRACKS APPEAR WHILE DRIVING AS WELL AS AFTER SITTING.
NHTSA ODI #10875466
77,500 miles · Jun 20, 2016
Air BagsUnknown Or Other
THE DASHBOARD HAS CRACKED IN 2 LOCATIONS. THE 1ST RUNS INTO THE CORNER OF THE PASSENGER AIRBAG COMPARTMENT. THE 2ND IS OVER THE INSTRUMENT CLUSTER AND NOW I HAVE A CHECK ENGINE LIGHT ON. NOT SURE YET OF THE 2 ARE RELATED. THE FIRST CRACK JUST SEEMED TO APPEAR. THE 2ND CRACK (WHICH IS MUCH WORSE NOW) I COULD HEAR IT CRACK WH…
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THE DASHBOARD HAS CRACKED IN 2 LOCATIONS. THE 1ST RUNS INTO THE CORNER OF THE PASSENGER AIRBAG COMPARTMENT. THE 2ND IS OVER THE INSTRUMENT CLUSTER AND NOW I HAVE A CHECK ENGINE LIGHT ON. NOT SURE YET OF THE 2 ARE RELATED. THE FIRST CRACK JUST SEEMED TO APPEAR. THE 2ND CRACK (WHICH IS MUCH WORSE NOW) I COULD HEAR IT CRACK WHEN I STARTED THE ENGINE SITTING STILL.
NHTSA ODI #10875312
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗