NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
51 reportsClear category filter75,000 miles · Mar 12, 2016
Unknown Or Other
TAMARA RECALL. I AM ONE OF SEVERAL GM CUSTOMERS WHO IS HAVING PROBLEMS WITH THE DASHBOARD CRACKING. I'VE BEEN IN CONTACT WITH GM CUSTOMER CARE AND THEY ACKNOWLEDGED MY ISSUE AND HAVE OFFERED TO PAY 30% OF THE $1,569.88 IT WOULD COST ME TO HAVE MY DASHBOARD REPLACED. SINCE SO MANY PEOPLE ARE HAVING THIS ISSUE, I FEEL GM SHOULD IS…
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TAMARA RECALL. I AM ONE OF SEVERAL GM CUSTOMERS WHO IS HAVING PROBLEMS WITH THE DASHBOARD CRACKING. I'VE BEEN IN CONTACT WITH GM CUSTOMER CARE AND THEY ACKNOWLEDGED MY ISSUE AND HAVE OFFERED TO PAY 30% OF THE $1,569.88 IT WOULD COST ME TO HAVE MY DASHBOARD REPLACED. SINCE SO MANY PEOPLE ARE HAVING THIS ISSUE, I FEEL GM SHOULD ISSUE A RECALL TO REPAIR CUSTOMERS DASHBOARDS AT NO CHARGE.
NHTSA ODI #10846229
96,000 miles · Feb 10, 2016
Air BagsUnknown Or Other
DASH IS CRACKING AROUND AND CONNECTING TO THE AIRBAG. VERY CONCERNED ABOUT THIS SAFETY RISK IF THE VEHICLE WERE TO BE IN AN ACCIDENT.
NHTSA ODI #10825431
91,000 miles · Feb 9, 2016
Unknown Or Other
MY DASH IS BREAKING AT THE AIR BAG AND ABOVE THE STEERING WHEEL.IT STARTED AFTER CENTRAL CHEVROLET MADE REPAIRS TO A FAN MOTOR. I CARRIED THE TRUCK BACK TO THE DEALER.THEY SAID MY WARRANTY WOULD NOT COVER MY DASH.I HAD ABOUT 9000 MILES LEFT ON A FULL COVERAGE POLICY THAT CENTRAL CHEV.SAID COVERED THE COMPLETE TRUCK.
NHTSA ODI #10825226
68,000 miles · Feb 3, 2016
Air BagsUnknown Or Other
MY DASH STARTED CRACKING AROUND THE AIRBAG AND ABOVE THE GAUGE CLUSTER. NUMEROUS OTHER OWNERS HAVE HAD IDENTICAL CRACKS WHICH WE BELIEVE COULD CAUSE SHRAPNEL IN CASE OF AIR BAG DEPLOYMENT.
NHTSA ODI #10824034
98,000 miles · Jan 13, 2016
Air BagsUnknown Or Other
THE DASH IS CRACKED IN 3 PLACES 2 OF WHICH ARE NEAR THE PASSENGER AIR BAG THAT COULD POSSIBLY AFFECT THE DEPLOYMENT.
NHTSA ODI #10820064
125,000 miles · Dec 15, 2015
Unknown Or Other
DASHBOARD ON PASSENGER SIDE RIGHT ABOVE AIRBAG HAS CRACKED. NOTICED IT WHEN GETTING INTO VEHICLE AFTER FINISHING WORK AROUND 4:15PM. IT WAS PARKED IN THE SHADE SINCE 7:45AM ON A COOL FALL SUNNY DAY. I'M WORRIED IN THE EVENT OF AN ACCIDENT, THE AIRBAG COULD POSSIBLY DEPLOY SHRAPNEL FROM THE BROKEN DASH AND HURT SOMEONE. SEARC…
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DASHBOARD ON PASSENGER SIDE RIGHT ABOVE AIRBAG HAS CRACKED. NOTICED IT WHEN GETTING INTO VEHICLE AFTER FINISHING WORK AROUND 4:15PM. IT WAS PARKED IN THE SHADE SINCE 7:45AM ON A COOL FALL SUNNY DAY. I'M WORRIED IN THE EVENT OF AN ACCIDENT, THE AIRBAG COULD POSSIBLY DEPLOY SHRAPNEL FROM THE BROKEN DASH AND HURT SOMEONE. SEARCHING ONLINE SHOWS THIS IS A COMMON ISSUE WITH THE GMT900 PLATFORM TRUCKS FROM 2007-2011 AND GM IS NOT DOING MUCH IF ANYTHING ABOUT IT.
NHTSA ODI #10810208
55,000 miles · Dec 1, 2015
Unknown Or Other
THE DASH OF MY 2010 AVALANCHE IS CRACKED NEAR THE PASSENGER AIRBAG. THIS CRACK APPEARED OVERNIGHT WHILE THE VEHICLE WAS PARKED IN MY DRIVEWAY. NOW THE CENTER CENTER CONNECTION OF THE DASH PANEL HAS CRACKED AS WELL CREATING DISTRACTING NOISES. MOST IMPORTANTLY, THE CRACKED PIECE AROUND THE AIRBAG AREA COULD BECOME A SHARP PROJECT…
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THE DASH OF MY 2010 AVALANCHE IS CRACKED NEAR THE PASSENGER AIRBAG. THIS CRACK APPEARED OVERNIGHT WHILE THE VEHICLE WAS PARKED IN MY DRIVEWAY. NOW THE CENTER CENTER CONNECTION OF THE DASH PANEL HAS CRACKED AS WELL CREATING DISTRACTING NOISES. MOST IMPORTANTLY, THE CRACKED PIECE AROUND THE AIRBAG AREA COULD BECOME A SHARP PROJECTILE IF THE AIRBAG IS DEPLOYED.
NHTSA ODI #10807853
65,000 miles · Oct 20, 2015
Unknown Or Other
THE DASHBOARD ON MY TRUCK HAS DEVELOPED TWO CRACKS, ONE IS IN THE HUMP OVER THE INSTRUMENT GAUGES ON THE DRIVERS SIDE AND THE OTHER IS ON THE CORNER OF THE CUT OUT FOR THE PASSENGER AIR BAG.
NHTSA ODI #10783726
62,115 miles · Jun 7, 2015
Air BagsUnknown Or Other
DASHBOARD CRACK IN THE CORNER OF THE PASSENGER SIDE AIRBAG.
NHTSA ODI #10723814
80,500 miles · May 25, 2015
Unknown Or Other
DROVE OVER RRX AT 7MPH AND THEN THE DASH CRACKED IN 2 PLACES, 1 FROM WINDSHIELD TO AIRBAG OPENING, AND ONE FROM WINDSHIELD TO DRIVER CONSOLE AREA. PIECES ARE NOW VISIBLE CLOSE TO CORNER FOR AIR BAG ON PASSENGER SIDE
NHTSA ODI #10721326
Official recalls
3Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗