1996 Chevrolet Astro

WHEN I BACKED MY VAN UP TO LEAVE FOR WORK , THE FRONT DRIVER SIDE WAS SITTING ON THE TIRE & IT WAS MAKING A RUBBING SOUND. WE HAD TO GET IT TOWED & EVEN THOUGH ONLY ONE TORSION BAR WAS BROKE THE REPLACE BOTH. THE TOTAL BILL WAS $560. I AM JUST THANKFUL IT DIDN'T HAPPEN 2 WEEKS SOONER WHEN I WAS ON A TRIP ON THE INTERSTATE GOING 70 MPH, WITH MY SISTER & OUR CHILDREN WITH US. I HAVE NOTICED THAT THERE HAVE BEEN NO MORE COMPLAINTS AFTER THE 1996"S. I WILL ASSUME THAT CHEVY REPLACED THE PART FINALLY. I COUNT 80 COMPLAINTS ON YOUR WEBSITE, INVOLVING 92'S THROUGH 96'S. HOW MANY MORE ARE OUT THERE THAT HAVE NOT BEEN REPORTED? I THINK CHEVY KNEW IT HAD A BAD PART, & THEY SHOULD PAY FOR REPAIRS.*AK

WE HAD THE TRANSMISSION GO OUT THE FIRST TIME AT 39,000 GM REPLACED IT . THE TOLD US WITH A REBUILT TRANSMSSION AND FOUND OUT IT WAS THE TRANSMISSION THAT WAS IN IT FIXED. THEN AT 59,00 THE TRANSMISSION WENT OUT AGAIN. WE HAD CONTACTED SPITZER AUTOWORLD AT ABOUT 31,000 THAT WE WAS HAVING PROBLEMS AND THE TRANSMISSION WAS GRINDING TILL IT WARMED UP THEN IT QUIT. THEY SAID IT WOULDNT DO ANY GOOD TO BRING IT IN TILL IT WAS DOING IT ALL THE TIME WHICH IT WASNT SO WE DIDNT TAKE IT IN. THEN WHEN IT WENT OUT COMPLETLY AND WE CALLED THEM THEY DONT WANT TO FIX IT. THEY DONT WANT TO MAKE NO COMPENSATION AT ALL FOR IT. WE TOOK IT TO THE PERSON WHO REPAIRED IT ORGINALLY AND HE SAID THE CLUTCHES ARE OUT AGAIN WHICH WAS THE SAME PROBLEM IT HAD. THE SERVICE MANAGER THAT WAS AT SPITZER WHEN WE FIRST REPORTED THE PROBLEM IS GONE FROM THERE AND THE WOMEN WE STARTED WORKING WITH THIS TIME IS GONE. SO WE ARE THINKING MAYBE WITH ALL THE PEOPLE LEAVING GM HAS NOT BEEN TOLD THE WHOLE STORY BUT THE REPRESENTIVE HAS SAID NO TO THE CLAIM AND THEY SAID ONCE HE SAYS NO THAT IS THE FINAL WORD. WE SHOULD NOT HAVE HAD THIS PROBLEM AGAIN ALREADY UNLESS THERE IS A PROBLEM WITH THE TRANSMISSIONS! THEY MUST BE DEFECTIVE CAUSE THE PRIOR ASTRO VAN WE HAD THE TRANSMISSION WOULD DO THE SAME THING TILL IT WARMED UP BUT THANK GOD WE TRADED IT OFF BEFORE IT WENT OUT. PLEASE HELP US. IF YOU NEED ANY MORE INFORMATION FEEL FREE TO CONTACT US. WE HAVE ALSO HAD WINDSHILED WIPERS GO OUT POWER WINDOWS TIRES REPLACED THREE TIMES WHICH SEEMS ALOT FOR 59,000 MILES AND A SENSOR WAS REPLACED. PROPER MATIENCE HAS ALWAYS BEEN DONE ON THE VAN. *AK

THE PROBLEM IS THAT THERE IS A PART IN THE TRANSFER CASE CALLED A VISCOUS CLUTCH. THAT WHEN IT FAILS THE VEHICLE WILL ROLL ON ANY DEGREE OF AN INCLINE WHILE IN PARK. I HAVE SPOKEN TO THE CHEVROLET HOT LINE AND SEVERAL SERVICE WRITERS, AT SEVERAL DIFFERENT DEALERSHIPS. I HAVE BASICALLY NOT RECIEVED THE SLIGHTEST CONCERN FROM ANYONE. THIS IS A VERY SERIOUS PROBLEM. WHO DOESN'T COUNT ON ANY CAR [WITH AN AUTOMATIC TRANSMISSION] WHILE IN PARK NOT TO ROLL. I HATE TO IMAGINE THE POSSIBILITES. PLEASE CONSIDER THIS A SERIOUS PROBLEM. I WILL GLADLY MAKE MYSELF AVAILABLE TO ANSWER ANY QUESTIONS. I WOULD CERTAINLY HATE TO READ ABOUT A ACCIDENT DUE TO THIS DESIGN OVER SIGHT. THANK YOU, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

DURING NORMAL OPERATION OF VEHICLE, IT SOUNDS AS IF AN EXPLOSION OCCURS IN THE FRONT END OF VEHICLE. THIS HAS OCCURRED FOUR TIMES, AND DEALERSHIP REPLACED BOTH FRONT BRAKE CALIPERS TWICE. ALSO, FOUND A SHORT IN THE FUEL PUMP. HAS NOT EXAMINED VEHICLE FOR THE LAST INCIDENT. *AK CONSUMER STATES BRAKE PEDAL IS VERY SOFT AND SOMETIMES GOES TO THE FLOOR, THE CALIPERS BREAK AND CAUSE A LOUD NOISE, CONSUMER STATES BRAKING POWER HAS BEEN LOST ON THREE OCCASIONS. VEHICLE STALLED ON ONE OCCASION. CONSUMER NO LONGER DRIVES THIS VEHICLE. LEFT SIDE DOOR LOCK INOPERATIVE, DEALER REPLACED THE ACTUATOR. RIGHT SIDE UPPER CONTROL ARM BOLTS LOOSE CAUSING NOISE, LEFT REAR LEAF SPRING U BOLT MISPOSITIONED HITTING AXLE TUBE, CAUSING KNOCKING NOISE. *SLC

AFTER DRIVING ON HIGHWAY PARKED VEHICLE IN DRIVEWAY, AND FOUND OUT THAT FRONT OF VEHICLE WAS LOWER, AND TIRES DOWN ON WHEELS. NEXT DAY, TOWED VEHICLE TO DEALER, WHO REPLACED TORSION BAR SPRING. PLEASE PROVIDE MORE INFORMATION.*AK ABOUT A HALF HOUR AFTER THE VEHICLE HAD BEEN DRIVEN, THE CONSUMER WAS STARTLED BY A LOUD BANG, AFTER VEIWING THE VAN THE CONSUMER NOTICED THAT THE FRONT END WAS ABOUT 9 INCHES LOWER AND THE VEHICLE WAS NOT DRIVEABLE. NLM