2018 CAN-AM Spyder Rt

The contact owns a 2018 Can-Am Spyder RT. The contact stated that while driving at 35 MPH and attempting to upshift into the next gear, the shifter seized and failed to operate as designed. The contact pulled over, and the vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the left shifting switch on the handlebar was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 2,200.

After receiving the safety recall notice from the manufacturer, BRP, in January 2025, I attempted to have the safety recall completed at a dealership in the Pittsburgh PA area. I was initially told by the MOSITES Dealership that they were not able to complete the safety recall because of the time it takes to perform the recall, which ties up their service lifts and mechanic's time. I contacted BRP, who contacted MOSITES WEST in Pittsburgh, PA, and they made a service appointment to complete the safety recall on April 3rd. I dropped the bike off for service on April 3rd. Weeks later, I was told by Gabe in the MOSITES Service Dept. they were waiting for parts and had not started the repair. I contacted BRP who verfied MOSITES West had received the parts and that MOSITES would start the repair soon. That was April 24th. I called and left message for Gabe at the MOSITES West Service Dept. in May for an update but got no return phone call. I contacted BRP and asked for an update and a possible loaner vehicle if it would take much longer, since MOSITES had my bike for more than 30 days. On May 7th, BRP advised MOSITES had not started the safety recall yet, a loaner vehicle was not possible, and MOSITES could not say when they would be able to start the recall repair.

The contact owns a 2018 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 24V728000 (POWER TRAIN). The vehicle was taken to a local dealer; however, the recall repair was not completed. The manufacturer was made aware of the issue; however, the manufacturer declined to repair the vehicle. The contact was informed that the mileage requirement had been exceeded as stated in the recall remedy. The contact had not experienced a failure. Parts distribution disconnect.

Referance Recall Number 24V728. On 22 Jan 2025 manufacturer BRP indicates vehicle does NOT require defective output shaft replacement for vehicles with mileage over 37282. My vehicle has a little over 40,000 miles. In Part 573 Safety Recall 24V-728 (22 Jan 2025) "Vehicle 2" states "All the My2018 population was assembled with the new flexation method and are included". Taking this strategy, BRP is failing to repair a vehicle included as part of the at risk population of vehicles. A safety recall should have no mileage cap. Safety recalls involve USE, VALUE, and SAFETY, not longevity/mileage.

The contact owns a 2018 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 24V728000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.