2016 Cadillac Srx

Headlights The normal beam headlights are extremely dim, unable to operate the vehicle on the roadway at night. I had the bulbs replaced at an expense of $300 for parts and labor, which did not rectify the issue. The beams remain extremely dim, which is due to the faulty headlight assembly. GM has never acknowledge this issue after 1000's of complaints. GM did refund some owners of SRX 2010-2015 models for replacing the headlight assemblies, but failed to provide any resolution for owners of the 2016 - present models. If the vehicle must be operated at night, the only way to safety proceed is with the high beams, which doesn't provide for a safe environment for the other vehicles on the roadway. This must be addressed by GM, as people are risking their lives and the lives of others on the roadway. There were no prior warnings or indications of headlight failure. I first noticed this issue in 2021 and have been attempting to resolve it with GM since. GM comes across as it is not their problem and that I should get my headlights replaced at my own expense. What they don't understand is the replacement will be the same faulty make/model of the headlight assemblies I have today.

The low beams have gotten so dim that driving at night has become hazardous. Both the passenger and driver side lights are dim but the passenger side is the worst. The problem is internal to the headlamp assembly. Cleaning the outer lens has no effect. The high beams function fine but we can't drive with the high beams all of the time because they blind oncoming drivers. When the lights switch back to low beams, it is almost like switching the lights completely off.

The contact owns a 2016 Cadillac SRX. The contact stated that upon walking to the rear of the vehicle, he noticed that the rear tires were significantly bald and the tread belts were exposed. The contact stated that the failure occurred after the replacement of the rear adjustable toe links with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The dealer was notified of the issue but provided no assistance. The contact stated that it was a safety issue as he was not aware of the tire failure until he walked towards the rear vehicle. The contact stated that the mileage on the rear tires was 26,000 prior to the recall repair and he had only driven the vehicle for approximately 4,000 miles after the recall repair. The front tires were still in good condition. The vehicle was taken to an independent mechanic who informed the contact that the vehicle could not be aligned due to the non-adjustable toe links. The rear tires were replaced. The manufacturer was not notified of the issue. The failure mileage was approximately 32,000. The VIN was unavailable.

We had our vehicle recalled for links in the rear suspension some weeks ago. Saturday 6/4/22 we were going south on hwy 19 south of Tavares Florida at 45 to 50 MPH in a light rain. We went thru a light puddle in the road twitched. Didn't feel like anything I had experienced before. A couple of blocks further on the back of the car veered back and forth significantly and I thought i had blown a tire, all tires were hard. We returned the car home gingerly and completed our trip with our daughters car, When we got home i got under the car to see if I could find anything bent or broken, I was astonished to find both back tires bald and thru 2 layers of cord halfway across the inside face of each. The car has 48609 total miles. The tires have about 22000 on them. The car has been dealer serviced , on schedule including tire rotation.

We have had an ongoing problem with our headlights dimming and getting worse and worse. The dealers tell us there's nothing they can do to test the headlight. They can sure tell if they drive it at night. It's so unsafe to drive at night that when we do we must use our high beams and in doing so, oncoming traffic flash their lights at us. It's so bad, I am afraid to drive and night and now won't and will only allow my husband too. This headlight issue has been an ongoing problem with Cadillac where they issued a recall, but for some reason didn't include the 2016 models in that recall. A case advisor offered us $500 towards the $2,000 repair and stated if there ever is a recall they would refund us what we paid. This is unacceptable. They know there's a problem and they don't take responsibility.

My lift gate has stopped working. I cannot open the back of my car in any way! I am handicapped and the power lift gate is very important to me because I have to store my walker in the car when I drive. Now since I can’t open the back of the car it is very difficult to get anywhere for me. When I looked up the issue, it seems Cadillac has a problem with this model (SRX) from 2010-2016. The issue develops because rain runs down the Sun roof straight into the place that the lift gate parts are in- and the parts corrode. Once the lift gate power system fails there is no way to manually open the back of the car. There is no manual release, and no place to insert a key. This problem is well documented online with attempted class action suits that failed to “gain traction” per various attorneys. I have been told by the repair center that it will cost about $5000 to fix because of the difficulty of reaching the parts that need replacing. They say that the repair will take about 10 hours of service to replace the corroded pieces. I am so disappointed in Cadillac. They knew of the design flaw since 2010 but did not address it until 2017. There is no reason that unsuspecting owners should get stuck with a $5000 repair due to a design flaw! I purchased this car 2 yrs ago, and only found it now because we get so little rain in California, and I have a garage. We had an abnormally large amount of rain in December and it failed right after the largest rainfall we have had in years.

Purchased a 2016 Cadillac SRX Luxury Edition used with 60,000 miles. First time driving at night, I noticed headlights on dim were very dim. Barely could see the roadway unless lights were on bright. I done some research on issue and found that it seems to be a common problem with this model from 2010 to 2016 year model. Cadillac has known of the problem, but has not thoroughly done any action to correct the problem.