Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
130–25K
2225–50K
1650–75K
1075–100K
4100–150K
0150K+
65 reports with mileage · 103 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 98 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 16 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 15 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports1 fire reports8 injury reports
What owners actually said
168 reports
Mileage unknown · Feb 4, 2023
Exterior Lighting
This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn’t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a…
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This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn’t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a lawsuit regarding faulty lights with SRX models through 2015. They knew the 2016 models had the same lights but chose to play Russian Roulette with it’s “valued 2016 customers” . The only option we had was to spend $2,000+/- for lights (again the same lights were used) if we want to drive at night. These lights should have been recalled but Cadillac let us swing in the wind and makes us pay for their FAULTY lights. Not even an offer to split the cost for lights that will go bad again since they are the same flawed design. Definitely a safety issue and an accident waiting to happen.
NHTSA ODI #11505550
Mileage unknown · Jan 13, 2023
Electrical SystemSuspensionWheels
The screen on the the radio keep going out the tire get wore out quick even after rotation and balancing the Suspension makes noise
NHTSA ODI #11501566
Mileage unknown · Jan 3, 2023
Power Train
2016 CADILLAC SRX. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL.
NHTSA ODI #11499879
Mileage unknown · Jan 2, 2023
Electrical SystemExterior Lighting
My 2016 Cadillac SRX has faulty just like the rest of the 2010 to the 2015 Cadillac SRXs front headlight assemblies that you cannot see at night and then they eventually just die out because of moisture getting in I've had to replace mine and it's cost me $2,400 to replace them GM is very well aware of this issue this is a dange…
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My 2016 Cadillac SRX has faulty just like the rest of the 2010 to the 2015 Cadillac SRXs front headlight assemblies that you cannot see at night and then they eventually just die out because of moisture getting in I've had to replace mine and it's cost me $2,400 to replace them GM is very well aware of this issue this is a dangerous situation people cannot drive at night we cannot drive during inclemented weather. Barely can drive with your brights on this is a dangerous dangerous situation. Should have a recall GM is very well aware of the faulty lights that are installed in these vehicles. The situation started in September of 2020.
NHTSA ODI #11499741
70,000 miles · Dec 13, 2022
Exterior Lighting
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, the roadway became difficult to see. The contact stated that upon inspection, he noticed condensation inside the headlamp housings. As a result, the headlights became foggy. The dealer was notified of the failure and…
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The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, the roadway became difficult to see. The contact stated that upon inspection, he noticed condensation inside the headlamp housings. As a result, the headlights became foggy. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 70,000.
NHTSA ODI #11497312
Mileage unknown · Dec 5, 2022
Unknown Or Other
Rear tires slip when pressing on the gas. The car is in for repair and they said the rear transfer case needed replaced. The car has 94000 miles and is 6 years old. This caused issues when accelerating.
NHTSA ODI #11496087
Mileage unknown · Nov 10, 2022
Exterior Lighting
The headlights are very dim. i cannot see at night without using my bright lights. This a safety issues because I cannot see and other cars cannot see me. On 12-28-21 I took the car to Jim Hudson dealership. The diagnose was both headlights are very dim. Reflective silver coating within headlamp assemblies has faded. Will requ…
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The headlights are very dim. i cannot see at night without using my bright lights. This a safety issues because I cannot see and other cars cannot see me. On 12-28-21 I took the car to Jim Hudson dealership. The diagnose was both headlights are very dim. Reflective silver coating within headlamp assemblies has faded. Will require 2 new assemblies. This is my second 2016 SRX and I had the exact same problem with the headlights. I believe this is a manufacturer issue.
NHTSA ODI #11493062
21,000 miles · Nov 8, 2022
Electrical SystemStructure
The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, she could not see out of the rear window. Upon inspection, the contact discovered that condensation had accumulated on the inside of the rear window. The contact also discovered that he was unable to open the rear ha…
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The contact owns a 2016 Cadillac SRX. The contact stated that while his wife was driving at an undisclosed speed, she could not see out of the rear window. Upon inspection, the contact discovered that condensation had accumulated on the inside of the rear window. The contact also discovered that he was unable to open the rear hatch from the outside and had to use a screwdriver to open the hatch. Once opened, he discovered that the spare tire and rear side compartments were all filled with water. The rear hatch module was also submerged in water which led to the hatch failure. The manufacturer was notified of the failure and the contact was given a case number. The vehicle had yet to be repaired. The failure mileage was 21,000.
NHTSA ODI #11492720
Mileage unknown · Nov 4, 2022
Unknown Or Other
Head light on my 2016 SRX is getting water inside the lens and dimming and burning out the bulbs the temporary fix is to replace the whole light unit at a cost of 3000.00 with the same defective part that will re-create the issue at a later date. There needs to be a recall on this defected it is not the fault of the consumer an…
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Head light on my 2016 SRX is getting water inside the lens and dimming and burning out the bulbs the temporary fix is to replace the whole light unit at a cost of 3000.00 with the same defective part that will re-create the issue at a later date. There needs to be a recall on this defected it is not the fault of the consumer and the consumer should not bear the expense of an factory default PP
NHTSA ODI #11492217
Mileage unknown · Oct 24, 2022
Exterior Lighting
The headlights are bad. Water gets in. A class action suit dismissed this defect that was also in previous years. This should be a recall. We are going to have to replace the headlights on our car because we can barely see at night.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2016 Cadillac Srx Problems, Complaints & Recalls | Skip That Year