Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
8125–50K
9850–75K
3175–100K
7100–150K
2150K+
248 reports with mileage · 194 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports3 fire reports10 injury reports
What owners actually said
442 reports
35,992 miles · Jul 28, 2020
Unknown Or Other
THIS IS THE 3RD TIME MY SCREEN HAS CRACKED SINCE I BOUGH THE CAR BRAND NEW IN 2015. THE CADILLAC CUE/NAVIGATION/RADIO/SIRIUSXM'S SCREEN IS CRACKING AGAIN. CADILLAC HAS REPLACED THE SCREEN 2 TIMES (ONCE IN 2017 AND 2018). THE SCREEN HAS ONCE AGAIN CRACKED. THIS IS EXTREMELY DANGER AS IT MAKE THE SCREEN UNUSABLE INCLUDING THE CAME…
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THIS IS THE 3RD TIME MY SCREEN HAS CRACKED SINCE I BOUGH THE CAR BRAND NEW IN 2015. THE CADILLAC CUE/NAVIGATION/RADIO/SIRIUSXM'S SCREEN IS CRACKING AGAIN. CADILLAC HAS REPLACED THE SCREEN 2 TIMES (ONCE IN 2017 AND 2018). THE SCREEN HAS ONCE AGAIN CRACKED. THIS IS EXTREMELY DANGER AS IT MAKE THE SCREEN UNUSABLE INCLUDING THE CAMERA SYSTEM. THE CAR IS ALWAYS PARKED WHEN THIS HAPPENS.
NHTSA ODI #11341766
55 miles · Jul 21, 2020
Exterior Lighting
THE LOW BEAMS ON THE CAR DO NOT WRK. THEY ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT WITHOUT TURNING ON HIGH BEAMS. NEW BULBS HAVE BEEN REPLACED
NHTSA ODI #11340536
Mileage unknown · Jul 20, 2020
EnginePower TrainUnknown Or Other
ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z
NHTSA ODI #11340498
Mileage unknown · Jul 13, 2020
Exterior Lighting
THE HEADLIGHTS ON LOW BEAM DO NOT PROJECT LIGHT. I HAVE TO USE MY HIGH BEAMS AT NIGHT, WHICH CAUSES ON COMING TRAFFIC TO SHINE THEIR HIGH BEAMS IN MY EYES. THE LOW BEAMS ARE SO DIM THAT I HAVE STOPPED DRIVING MY CAR AT NIGHT.
NHTSA ODI #11339142
75,500 miles · Jul 5, 2020
Unknown Or Other
I PARKED MY CAR OUTSIDE A FRIEND'S HOUSE IN TROY, MICHIGAN. AFTER ABOUT 5 HOURS OR SO, I WENT TO LEAVE AND THE ENTIRE SCREEN LOOKS LIKE IT HAD SHATTERED ON THE INSIDE. IT IS A CIRCULAR PATTERN AND IS NOT CRACKED FROM THE OUTSIDE. I LOOKED THIS ISSUE UP AND IT APPEARS THERE IS A CLASS ACTION LAWSUIT FOR THIS ISSUE. MY DEALER TOLD…
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I PARKED MY CAR OUTSIDE A FRIEND'S HOUSE IN TROY, MICHIGAN. AFTER ABOUT 5 HOURS OR SO, I WENT TO LEAVE AND THE ENTIRE SCREEN LOOKS LIKE IT HAD SHATTERED ON THE INSIDE. IT IS A CIRCULAR PATTERN AND IS NOT CRACKED FROM THE OUTSIDE. I LOOKED THIS ISSUE UP AND IT APPEARS THERE IS A CLASS ACTION LAWSUIT FOR THIS ISSUE. MY DEALER TOLD ME IT WOULD COST APPROXIMATELY $1300 TO FIX, WHICH I AM EXTREMELY UNHAPPY ABOUT AS A VEHICLE SHOULD NEVER DO THIS.
HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR
NHTSA ODI #11329715
49,000 miles · Jun 15, 2020
Steering
2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR
NHTSA ODI #11328840
55,655 miles · Jun 11, 2020
Electrical SystemSeats
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE R…
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BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE. *TR
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2015 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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