Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
290–25K
8125–50K
9850–75K
3175–100K
7100–150K
2150K+
248 reports with mileage · 194 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 302 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 44 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 29 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
12 crash reports3 fire reports10 injury reports
What owners actually said
442 reports
74,000 miles · Sep 24, 2020
Exterior Lighting
CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLI…
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CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLIGHT CAPSULES ARE FAULTY WOULD IT BE MORE PRODUCTIVE TO RECALL THE HEADLIGHTS CAPSULES AND REPLACE THEM FOR FREE. OUR HEADLIGHTS NEED TO BE REPLACED HOWEVER PAY $1600. IS OUT OF THE QUESTIONS. I HAVE SPOKEN TO GMC CUSTOMER SERVICE BUT THEY JUST TRANSFER ME TO ANALYTICS CONSULTING LLC WHO INSIST THE REPAIR/REPLACEMENT MUST BE DONE FIRST FOR REIMBURSEMENT. PER THE ANALYTICS CONSULTING CONSULTANT AND PHONE RECORDING THE DEADLINE FOR REIMBURSEMENT WAS JUNE 30TH WHICH WAS DURING THE HEIGHT OF THE VIRUS. AGAIN BECAUSE THE HEADLIGHT CAPSULES IS FAULTY A RECALL SHOULD BE ISSUED SO THAT IN THESE UNCERTAIN ECONOMIC TIMES CAN GET THE ISSUE RESOLVED WITH OUT HAVING TO COME OUT OF POCKET $800/$1600. BECAUSE OF THE DIMNESS OF THE HEADLIGHTS I AM CAUTIOUS ABOUT DRIVING AFTER DUSK, AND I USE MY HIGH BEAMS.
NHTSA ODI #11360916
23,000 miles · Sep 21, 2020
Exterior Lighting
THE HEADLIGHTS ARE VERY DIM AT NIGHT, MAKING IT DIFFICULT TO DRIVE ON UNFAMILIAR ROADS. I DIDN'T NOTICE IT AROUND TOWN BUT MY HUSBAND DROVE IT RECENTLY AND HAD A TERRIBLE TIME SEEING AT NIGHT ON UNFAMILIAR ROADS.
NHTSA ODI #11360291
Mileage unknown · Sep 17, 2020
SeatsService BrakesUnknown Or Other
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
NHTSA ODI #11355696
Mileage unknown · Sep 16, 2020
Exterior Lighting
2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A…
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2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A CLEAR WARNING TO ALL OWNER ABOUT THE DANGER OF DRIVING AT NIGHT AND ISSUE AN IMMEDIATE RECALL AND COME UP WITH A FIX TO THE PROBLEM AND NOT JUST A REPLACEMENT OF THE HEADLIGHT ASSEMBLY WITH THE SAME OLD DESIGN.
NHTSA ODI #11355475
56,462 miles · Sep 8, 2020
Suspension
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN …
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TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR
NHTSA ODI #11353745
57,000 miles · Aug 24, 2020
StructureInjury
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD IN…
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TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD INJURY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ED MARTIN CADILLAC LOCATED AT 5400 S SCATTERFIELD RD, ANDERSON, IN 46013 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.
NHTSA ODI #11350966
Mileage unknown · Aug 18, 2020
Exterior Lighting
2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS
NHTSA ODI #11349510
54,000 miles · Aug 11, 2020
Electrical SystemUnknown Or Other
CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. …
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CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP
NHTSA ODI #11348568
28,000 miles · Aug 5, 2020
Unknown Or Other
THE CUE GPS SCREEN IS STARTING TO CRACK. MY CAR HAS LESS THAT 28000 MILES. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT?
NHTSA ODI #11343452
74,926 miles · Jul 31, 2020
Suspension
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CA…
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TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CADILLAC LOCATED AT 5525 MILLER CIR DR, MATTESON, IL 60443, (708)720-7350, WHERE IT WAS DIAGNOSED THAT THE TOW LINK ADJUSTER SEPARATED AND CAUSED THE STEERING SENSOR FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,926.
General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalade ESV, XTS, 2015-2016 Cadillac ATS, CTS, and SRX vehicles. The front-driver air bag inflator may rupture during deployment.
Consequence & remedy
Consequence: An inflator rupture may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the front-driver air bag module, free of charge. Interim letters notifying owners of the safety risk were mailed June 19, 2026. Additional letters will be mailed once the remedy is available. Owners may contact Cadillac customer service at 1-800-333-4223. The manufacturer's number for this recall is N262555870. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on May 21, 2026.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2015 Cadillac SRX vehicles manufactured November 11, 2014, to December 3, 2014. The front driver's seat may have been built with an incorrect seat track bracket. Drivers' seats with this condition may not be properly attached to the seat track.
Consequence & remedy
Consequence: The front outboard seat bracket may become disengaged during a vehicle crash, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will inspect and replace affected seat track hook brackets, free of charge. The recall began on February 5, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac). GM's number for this recall is 14863.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2015 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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