IllustrationTHE HEADLIGHTS ON THE 2014 SRX ARE A DEATH TRAP WAITING TO HAPPEN. HEADLIGHTS ARE SO DIM YOU CAN'T SEE THE ROADWAY. IF GOING DOWN THE HIGHWAY OR ON STREETS. AND WHEN YOU MAKE TURNS ON A DARK STREET YOU ARE BLIND.
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
What owners actually said
390 reportsLOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM E…
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LOW BEAM HEADLIGHTS HAVE GOTTEN SO DIM IT IS HARD TO SEE AT NIGHT. IN ORDER TO GET DECENT VISIBILITY WE NEED TO DRIVE WITH HEADLIGHTS ON HIGH BEAM. IT IS BAD ENOUGH THAT I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT AT NIGHT. I CONTACTED THE CADILLAC DEALERSHIP AND WAS TOLD THERE WAS NO RECALL OR SERVICE ALERT FOR THAT PROBLEM EVEN THOUGH THEY HAD HEARD OF SIMILAR PROBLEMS. IT WILL ONLY BE A MATTER OF TIME BEFORE SOME IS KILLED OR HURT BECAUSE OF POOR VISIBILITY. IS THIS AN ISSUE FOR WHICH YOU ARE AWARE?
I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN O…
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I BOUGHT THIS VEHICLE USED IN MICHIGAN. IT WAS A VEHICLE FROM NEW YORK. THE HEADLIGHT ARE SO DIM I HAVE TO USE THE BRIGHTS AS MUCH AS I CAN WHILE DRIVING. I HAVE HAD THE LIGHTS CHANGED TWICE WITH NO CHANGE IN MY VISIBILITY OF THE ROAD AHEAD AND BESIDE ME. MAKING TURNS IS SCARY AND WHEN IT IS REALLY DARK OUTSIDE AND I HAVE TURN ON MY DIMS, I HAVE TO LOOK FOR THE WHITE LINE TO FOLLOW THE ROAD. PLEASE HELP
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD,…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ADEQUATE LIGHT WHILE DRIVING. ADDITIONALLY, THE HIGH BEAM HEADLIGHTS WERE USED FOR DRIVING. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HERTRICH CHEVROLET OF SALISBURY (2531 N SALISBURY BLVD, SALISBURY, MD 21801 (443) 856-4025) WHERE IT WAS DIAGNOSED THAT THE SETTINGS NEEDED TO BE RESET AND BRIGHTER BULBS WERE INSTALLED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 94,148.
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT AND IN THE EARLY MORNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED HERITAGE CADILLAC AT 770-872-0025 (LOCATED AT 7134 JONESBORO RD, MORROW, GA 30260) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASS…
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TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT AND IN THE EARLY MORNING. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED HERITAGE CADILLAC AT 770-872-0025 (LOCATED AT 7134 JONESBORO RD, MORROW, GA 30260) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
2014 CADILLAC SRX. CONSUMER WRITES IN REGARD TO DEFECTIVE HEADLIGHTS THAT APPEAR TOO DIM. *AS THE CONSUMER STATED THE COATING ON THE HEADLAMP HOUSING WAS THE CAUSE OF THE DIM LIGHTING. THE MANUFACTURER WAS NOTIFIED AND OFFERED TO COVER 50% OF THE REPAIR COSTS. *JS
MY VEHICLE'S HEADLIGHTS ARE EXTREMELY DIM, TO THE POINT THAT IT IS UNSAFE TO DRIVE AT NIGHT. IF I DO HAVE TO DRIVE WHEN IT IS DARK, I MUST USE MY BRIGHT HIGH BEAMS IN ORDER TO SEE. THIS HAS BEEN OCCURRING SINCE I FIRST PURCHASED THE VEHICLE, BUT IS PROGRESSIVELY GETTING WORSE.
HEADLIGHTS ARE SO DIM, MAKES DRIVING IMPOSSIBLE AND UNSAFE, QUOTED $2800 BY DEALERSHIP, SHOULD BE RECALL DUE TO MANY COMPLAINTS STATEWIDE!
OWN A 2014 CADILLAC SRX HEADLIGHTS ARE DIM CA NOT SEE BEYOND 5 FEET IN FRONT OF THE BUMPER TOOK TO CADILLAC REPLACED HEADLIGHT BULBS STILL THE SAME PROBLEM. WAS PULLED OVER BY POLICE WAS TOLD HEADLIGHTS ARE TO DIM TO DRIVE WITH MY HIGH BEAMS ON TO GET HOME AND HAVE SOMEONE FIX. CALLED CADILLAC THEY SAID THEY CALL THE DEALER AND …
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OWN A 2014 CADILLAC SRX HEADLIGHTS ARE DIM CA NOT SEE BEYOND 5 FEET IN FRONT OF THE BUMPER TOOK TO CADILLAC REPLACED HEADLIGHT BULBS STILL THE SAME PROBLEM. WAS PULLED OVER BY POLICE WAS TOLD HEADLIGHTS ARE TO DIM TO DRIVE WITH MY HIGH BEAMS ON TO GET HOME AND HAVE SOMEONE FIX. CALLED CADILLAC THEY SAID THEY CALL THE DEALER AND HEADLIGHTS ARE TO GM SPECS. LOOKED ON LINE FOR POSSIBLE FIX AND LOTS OF SAME PROBLEMS WITH NO SOLUTIONS. CANT DRIVE AT NIGHT OR WHEN IT RAINS OR IN THE FOG AS MUST DRIVE WITH HIGH BEAMS ON TO SEE. THIS IS WHEN THE CAR IS STATIONARY AS WELL AS DRIVING
WE HAVE A 2014 CADILLAC WE BOUGHT USED A YEAR AGO. THE LOW BEAM HEADLIGHTS LUMINOSITY HAS DETERIORATED TO THE POINT THAT IS UNSAFE, ACTUAL DANGEROUS TO DRIVE AT NIGHT. I HAVE ATTACHED TWO PICTURES THAT I TOOK. ONE IS MY NISSAN ALTIMA SHOWING NORMAL PROJECTION AND THE CADILLAC SRX WHICH CLEARLY SHOWS IT IS UNSAFE TO DRIVE AT NIGH…
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WE HAVE A 2014 CADILLAC WE BOUGHT USED A YEAR AGO. THE LOW BEAM HEADLIGHTS LUMINOSITY HAS DETERIORATED TO THE POINT THAT IS UNSAFE, ACTUAL DANGEROUS TO DRIVE AT NIGHT. I HAVE ATTACHED TWO PICTURES THAT I TOOK. ONE IS MY NISSAN ALTIMA SHOWING NORMAL PROJECTION AND THE CADILLAC SRX WHICH CLEARLY SHOWS IT IS UNSAFE TO DRIVE AT NIGHT. THE DEALER AND CADILLAC REFUSE TO ACKNOWLEDGE THERE IS AN ISSUE AND WILL DO NOTHING. RESEARCH CLEARLY SHOWS THIS TO BE AN ISSUE IN 2010 TO 2015 CADILLACS. CLASS ACTION LAWSUITS HAVE BEEN FILES IN MULTIPLE STATES. I CANNOT IN GOOD CONSCIENCE LET MY WIFE DRIVE IT AT NIGHT AND SHE STATES SHE IS AFRAID TO DO SO. I BELIEVE THE FOLKS AT NHSTA SHOULD ISSUE A RECALL BEFORE PEOPLE ARE HURT IN ACCIDENT. THANK YOU.
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.