IllustrationTHE HEADLIGHTS ON LOW BEAM HAVE GOTTEN SO BAD IT IS NOT SAFE TO DRIVE WITH THE LOW BEAMS IN AT ALL. AFTER A BULB CHANGE TO THE BRIGHTS BEST SYLVANIA RECOMMENED THEY ARE NOT ANY BETTER AT ALL. IF WE DRIVE AT NIGHT WE WILL HAVE TO LEAVE OUR HIGH BEAMS ON SO WE DRIVE VERY LITTLE AT NIGHT BECAUSE OF THE HEADLIGHTS
2014 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2014 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
280–25K
6525–50K
6850–75K
4375–100K
25100–150K
1150K+
230 reports with mileage · 160 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 266 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 39 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Visibility/wiper. Review the 25 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
16 crash reports2 fire reports5 injury reports
What owners actually said
390 reportsTHE HEADLIGHTS ON THE VEHICLE ARE NOT BRIGHT ENOUGH TO SEE WHERE YOU ARE GOING AT NIGHT. I ALMOST HIT A DIVIDER ON AN EXIT RAMP AT NIGHT BECAUSE I COULD NOT SEE LINES ON THE ROAD. I HAD THEM ADJUSTED BY A CERTIFIED CADILLAC MECHANIC BUT IT DID NOT HELP. I HAVE TO DRIVE WITH HIGH BEAMS ON IN ORDER TO SEE. THIS IS EXTREMELY DAN…
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THE HEADLIGHTS ON THE VEHICLE ARE NOT BRIGHT ENOUGH TO SEE WHERE YOU ARE GOING AT NIGHT. I ALMOST HIT A DIVIDER ON AN EXIT RAMP AT NIGHT BECAUSE I COULD NOT SEE LINES ON THE ROAD. I HAD THEM ADJUSTED BY A CERTIFIED CADILLAC MECHANIC BUT IT DID NOT HELP. I HAVE TO DRIVE WITH HIGH BEAMS ON IN ORDER TO SEE. THIS IS EXTREMELY DANGEROUS FOR ME AND ALSO TRAFFIC THAT I AM MEETING ON THE HIGHWAY. I SEE WHERE THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND IT'S ONLY A MATTER TIME BEFORE THERE IS A FATALITY. WITH THE NUMEROUS COMPLAINT IT SEEMS CADILLAC WOULD CARE ABOUT THE QUALITY OF THEIR PRODUCTS AND THE SAFETY OF THE CONSUMER.
BOUGHT VEHICLE 2 YEARS AGO, HEADLIGHTS HAVE GOTTEN DIMMER TO THE POINT CAR IS UNSAFE TO DRIVE AT NIGHT. BROUGHT CAR INTO DEALERSHIP AND THEY ARE IN AGREEMENT THE HEADLIGHTS NEED TO BE REPLACED. SAFETY ISSUE. HIGH BEAMS ARE NECESSARY TO DRIVE AFTER DUSK.
THE CUE STOP WORKING. THIS IS AN ISSUE WITH THIS KIND OF VEHICLE. ALL THE OWNERS WHO HAVE THE VEHICLES ARE HAVING THE SAME ISSUE SHOULD BE A RECALL OR PLACE ANOTHER KIND OF SYSTEM IN THE CAR. IF YOU GOOGLE THIS ISSUE IT COMES UP RIGHT AWAY. NO ONE HAS $1200 TO KEEP GETTING THIS FIXED. MY TRUCK IS IN A/C MODE AND I CANNOT CHANGE …
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THE CUE STOP WORKING. THIS IS AN ISSUE WITH THIS KIND OF VEHICLE. ALL THE OWNERS WHO HAVE THE VEHICLES ARE HAVING THE SAME ISSUE SHOULD BE A RECALL OR PLACE ANOTHER KIND OF SYSTEM IN THE CAR. IF YOU GOOGLE THIS ISSUE IT COMES UP RIGHT AWAY. NO ONE HAS $1200 TO KEEP GETTING THIS FIXED. MY TRUCK IS IN A/C MODE AND I CANNOT CHANGE IT.
LOW BEAM HEADLIGHTS DO NOT WORK. FOR SEVERAL MONTHS, I HAVE BEEN FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT. THE LACK OF LOW BEAM HEADLIGHTS IS EXTREMELY DANGEROUS TO ME, MY PASSENGERS AND OTHER DRIVERS. DEALERSHIP HAS NO ANSWERS AND AGREES THAT THIS DEFECT IS A MAJOR HAZARD. SERVICE ADVISOR AGREED THAT A RECALL SHOULD BE MA…
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LOW BEAM HEADLIGHTS DO NOT WORK. FOR SEVERAL MONTHS, I HAVE BEEN FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT. THE LACK OF LOW BEAM HEADLIGHTS IS EXTREMELY DANGEROUS TO ME, MY PASSENGERS AND OTHER DRIVERS. DEALERSHIP HAS NO ANSWERS AND AGREES THAT THIS DEFECT IS A MAJOR HAZARD. SERVICE ADVISOR AGREED THAT A RECALL SHOULD BE MADE TO REPAIR THE LOW BEAMS AND DOES NOT UNDERSTAND WHY A RECALL HAS NOT BEEN MADE.
DANGER OF DRIVING WITH DIM HEADLIGHTS. I HAVE TO USE THE BRIGHT LIGHTS IN ORDER SEE AT NIGHT. I REPLACED THE HEADLIGHTS IT DID NOT WORK. I STILL CAN'T SEE AT NIGHT WITH THE DIM LIGHTS. VERY DANGEROUS AND VERY SCARY. I TOOK IT IN TO THE CERTIFIED GM/CADILLAC SERVICE DEPARTMENT. THEY SAID THEY COULD REPLACE IT OR $1700 AND NO…
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DANGER OF DRIVING WITH DIM HEADLIGHTS. I HAVE TO USE THE BRIGHT LIGHTS IN ORDER SEE AT NIGHT. I REPLACED THE HEADLIGHTS IT DID NOT WORK. I STILL CAN'T SEE AT NIGHT WITH THE DIM LIGHTS. VERY DANGEROUS AND VERY SCARY. I TOOK IT IN TO THE CERTIFIED GM/CADILLAC SERVICE DEPARTMENT. THEY SAID THEY COULD REPLACE IT OR $1700 AND NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. MY CAR IS ONLY FOUR YEARS OLD. THIS SHOULDN'T BE HAPPENING. I AM AFRAID TO DRIVE MY CAR AT NIGHT. VERY DANGEROUS. I FEEL THIS IS A DEFAULT THAT THEY SHOULD REPLACE AT NO COST TO THE CONSUMER. VERY DISAPPOINTED IN THE RESULTS.
THE LOW BEAM HEADLAMPS CONTINUE TO GROW DIM WHILE DRIVING AT NIGHT. THERE IS A SLIGHT REGENERATION WHEN VEHICLE IS TURNED OFF. RESTART THE VEHICLE THEN THE HEADLIGHTS APPEAR TO CONTINUE TO DIM WHILE DRIVING AT NIGHT. THIS IS A NATIONAL SAFETY ISSUE. SEVERAL LAWSUITS HAVE BEEN FILED IN CALIFORNIA, FLORIDA, ILLINOIS.
THE HEADLIGHTS ARE DANGEROUS AT NIGHT YOU CAN NOT SEE 20 FEET IN FRONT OFF THE CAR. I ASK REP. AT CADILLAC ABOUT THE PROBLEM AND HE HAD THE NERVE TO TELL ME IF I HAD BOUGHT THE PREMIER MODEL IT WOULD HAVE MUCH BETTER HEADLIGHTS. I KNOW THAT THE CHEAPEST CAR ON THE MARKET HAS BETTER HEADLIGHTS THAN THE CADILLAC SRX. WHEN YOU PURC…
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THE HEADLIGHTS ARE DANGEROUS AT NIGHT YOU CAN NOT SEE 20 FEET IN FRONT OFF THE CAR. I ASK REP. AT CADILLAC ABOUT THE PROBLEM AND HE HAD THE NERVE TO TELL ME IF I HAD BOUGHT THE PREMIER MODEL IT WOULD HAVE MUCH BETTER HEADLIGHTS. I KNOW THAT THE CHEAPEST CAR ON THE MARKET HAS BETTER HEADLIGHTS THAN THE CADILLAC SRX. WHEN YOU PURCHASE A CAR FOR 45,000 DOLLARS AND ARE TOLD YOU SHOULD HAVE BOUGHT THE 50,000 DOLLAR CAR TO GET GOOD HEADLIGHTS THAT`S INSULTING TO ME. TEXAS STATE INSPECTION IN THE PASSED TESTED HEADLIGHT LUMENS AND AIM I`LL BET THEY WOULD NOT PASS MINIMUM STANDARDS IF THE STATE STILL REQUIRED THAT TEST FOR STATE INSPECTION. NIGHT TIME DRIVING IN THE SRX IS DANGEROUS. THE NEXT FIELD REQUIRES A DATE THAT THIS HAPPENED 'ALWAYS' IS THE ANSWER BUT I WILL ENTER TODAY`S DATE SO THAT I CAN COMPLETE THIS FORM THAT PROBABLY WON`T BE READ.
VERY POOR LIGHTING WHEN USING LOW BEAMS AT NIGHT
TAKATA RECALL I CAN NOT DRIVE MY 2014 CADILLAC SRX AT NIGHT ON LOW BEAM THEY ARE SO DEAM YOU CAN NOT SEE. I HAVE TO DRIVE WITH MY LIGHTS ON HIGH I KNOW IT IS NOT SAFE BUT I DON'T HAVE A CHOICE. THE DAY I BOUGHT THE CADILLAC SRX ON MY DRIVE HOME IT GOT DARK AND MY LIGHS CAME ON I WAS RUNNING THEM ON HIGH WHEN I MET A CAR I PUT T…
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TAKATA RECALL I CAN NOT DRIVE MY 2014 CADILLAC SRX AT NIGHT ON LOW BEAM THEY ARE SO DEAM YOU CAN NOT SEE. I HAVE TO DRIVE WITH MY LIGHTS ON HIGH I KNOW IT IS NOT SAFE BUT I DON'T HAVE A CHOICE. THE DAY I BOUGHT THE CADILLAC SRX ON MY DRIVE HOME IT GOT DARK AND MY LIGHS CAME ON I WAS RUNNING THEM ON HIGH WHEN I MET A CAR I PUT THEM ON LOW IT WAS LIKE I HAD NO LIGHTS AT ALL I HAD TO PUT THEM BACK ON HIGH I KNOW IT WAS BLINDING THE OTHER DRIVER.
Official recalls
221V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.