Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
460–25K
3825–50K
7850–75K
5575–100K
21100–150K
4150K+
242 reports with mileage · 151 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports5 fire reports10 injury reports
What owners actually said
393 reports
Mileage unknown · Sep 12, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE INOPERABLE, WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE NOT BRIGHT AND THE HIGH BEAM HEADLIGHTS HAD TO BE USED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE CONTACT…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE INOPERABLE, WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE NOT BRIGHT AND THE HIGH BEAM HEADLIGHTS HAD TO BE USED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND THAT CHANGING THE LIGHT BULBS WOULD ONLY BE A TEMPORARY REPAIR. THE CONTACT WAS ALSO INFORMED THAT MOISTURE ENTERED THE HEADLAMPS, WHICH CAUSED A SHORT IN THE CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
NHTSA ODI #11129094
Mileage unknown · Sep 7, 2018
Electrical System
BOUGHT A 2013SRX ( USED)LOW BEAMS ARE VERY DIM . CANNOT TELL THEY ON ON AT NIGHT . HIGH BEAMS GREAT . 53000 MILES ON VEHICLE . I FEEL IT IS DANGEROUS TO DRIVE AT NIGHT.
NHTSA ODI #11128030
61,800 miles · Sep 2, 2018
Exterior Lighting
JUST PURCHASED A 2013 CADILLAC. IT IS A BEAUTIFUL VEHICLE BUT ALMOST CRASHED THE FIRST TIME I DROVE IT AT NIGHT. CANNOT SEE WITH HEADLIGHTS ON DIM. HELP PLEASE. VEHICLE WAS IN MOTION. I HAD TO DRIVE AT AN UNSAFE SLOW SPEED QUITE A DISTANCE TO GET WHERE I COULD PULL OVER. THIS IS A DANGEROUS SAFETY HAZARD. I'VE GOT TO BE ABLE TO…
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JUST PURCHASED A 2013 CADILLAC. IT IS A BEAUTIFUL VEHICLE BUT ALMOST CRASHED THE FIRST TIME I DROVE IT AT NIGHT. CANNOT SEE WITH HEADLIGHTS ON DIM. HELP PLEASE. VEHICLE WAS IN MOTION. I HAD TO DRIVE AT AN UNSAFE SLOW SPEED QUITE A DISTANCE TO GET WHERE I COULD PULL OVER. THIS IS A DANGEROUS SAFETY HAZARD. I'VE GOT TO BE ABLE TO DRIVE AT NIGHT. DANGEROUS! WHEN YOU DIM YOUR HEADLIGHTS THEY BARLEY SHINE AT ALL. LOOKS AS IF THEY AREN'T ON. STOPPING AND HAVING TO BRAKE IS VERY DANGEROUS.
NHTSA ODI #11124066
80,000 miles · Aug 8, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS WERE NOT BRIGHT ENOUGH TO SAFELY NAVIGATE THE VEHICLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BUICK GMC CADILLAC FORT WALTON BEACH (329 MIRACLE STRIP PKWY SW, FORT WALTON, FL) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP HARNESS WAS INA…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS WERE NOT BRIGHT ENOUGH TO SAFELY NAVIGATE THE VEHICLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BUICK GMC CADILLAC FORT WALTON BEACH (329 MIRACLE STRIP PKWY SW, FORT WALTON, FL) WHERE IT WAS DIAGNOSED THAT THE HEADLAMP HARNESS WAS INADEQUATE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A DISCOUNT FOR THE REPAIR BECAUSE THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
NHTSA ODI #11118468
58,000 miles · Aug 7, 2018
Exterior Lighting
HEAD LAMPS WHEN DRIVING AT NIGHT SEEM VERY DIM. ALMOST TO THE POINT THAT I WONDER IF MY HEADLIGHTS ARE EVEN ON. HAVE HAD SEVERAL OTHER PEOPLE WHO HAVE DRIVEN MY CAR AT NIGHT AND ALSO CAME BACK TO ME AND ASKED IF I WAS HAVING PROBLEMS WITH MY HEADLIGHTS DUE TO THEM NOT BEING ABLE TO SEE AT NIGHT.
NHTSA ODI #11118218
58,000 miles · Jul 25, 2018
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (RON CARTER AUTOLAND, 3205 FM 528 RD, ALVIN, TX 77511, (281) 331-3111) AND WAS REFERRED TO AN UNKNOWN CADILLAC DEALER…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (RON CARTER AUTOLAND, 3205 FM 528 RD, ALVIN, TX 77511, (281) 331-3111) AND WAS REFERRED TO AN UNKNOWN CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.
NHTSA ODI #11113612
60,000 miles · Jul 9, 2018
Exterior Lighting
ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGH…
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ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.
NHTSA ODI #11110231
80,000 miles · Jul 7, 2018
Electrical SystemUnknown Or Other
THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.
NHTSA ODI #11110028
55,000 miles · Jul 6, 2018
Exterior Lighting
HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP
NHTSA ODI #11109900
82,000 miles · Jul 6, 2018
Exterior LightingCrash
EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I…
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EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIGHBORHOOD SHE MISCALCULATED A RIGHT TURN AND RAN OFF THE ROAD INTO THE DRAINAGE DITCH. SHE WAS SHAKEN UP BUT NOT HURT. SHE WAS ABLE TO GET OUT OF THE DITCH BUT MESSED THE CAR UP PRETTY BAD. SHE SAID SHE SIMPLY COULD NOT SEE THE TURN BECAUSE OF THE HEADLIGHTS BEING TO DIM. I HAVE COMPLAINED TO MY DEALERSHIP BEFORE ABOUT THIS ISSUE AND SAID IT IS NOT COVERED SO THE COST WOULD BE 1500 PLUS. THIS TO ME IS A SAFETY HAZARD THE ONLY WAY WE CAN SEE IS IF WE HAVE THE BRIGHTS ON. THERE NEEDS TO BE A SAFETY RECALL ON THIS MODE OF VEHICLE IT IS VERY DANGEROUS TO DRIVE AT NIGHT.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2013 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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