Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

15 crash reports5 fire reports10 injury reports

Structure complaints

9 reports

Clear category filter

Mileage unknown · Jun 22, 2026

StructureSuspensionWheelsCrashInjury

Valentine day a car side swiped me on the 91 freeway my car went out of control but I was able to get control of the vehicle driver side got banged up from the back bumper all the way to the driver side front fender.

NHTSA ODI #11745817

74,000 miles · Jul 26, 2019

Structure

Read full complaint

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE CONTACT WAS REMOVING THE SPARE TIRE FROM THE TRUNK, THE LIFTGATE CAME DOWN ON HIS BACK AND THEN INDEPENDENTLY RAISED BACK UP. WHEN THE CONTACT MOVED AWAY, THE LIFTGATE CLOSED BACK INDEPENDENTLY AND FAILED TO OPEN AGAIN. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BILLY NAVARRE CHEVROLET (1300 E COLLEGE ST, LAKE CHARLES, LA 70607, (337) 513-4365), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE DIAGNOSTIC AND REPAIR FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

NHTSA ODI #11234990

50,000 miles · Oct 26, 2017

Electrical SystemPower TrainStructure

Read full complaint

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 13 MPH, THE VEHICLE STARTED TO JERK AND THE ELECTRIC SEATS AND GPS DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (KING O'ROURKE GMC BUICK, CADILLAC IN SMITHTOWN, NY, 631-724-4700) WHERE THE FAILURES WERE REPAIRED UNDER THE WARRANTY. THE CONTACT ALSO STATED THAT THE POWER LIFTGATE DID NOT WORK. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR NOVEMBER 3, 2017. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS ISSUED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. .*BF CONSUMER STATED WATER DAMAGE IN CAR DUE TO FAILED SUNROOF DRAINS. FRONT PASSENGER AND REAR PASSENGER CARPET AND WATER IN TRUNK. UPDATED 8/6/18*JB

NHTSA ODI #11040008

29,500 miles · Jun 6, 2017

Structure

Read full complaint

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED WITH RILEY CHEVROLET BUICK GMC CADILLAC (LOCATED AT 2033 CHRISTY DR, JEFFERSON, MO 65101 (573) 298-6142) FOR JUNE 7, 2017. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 29,500. UPDATED 07/19/17*LJ *JS

NHTSA ODI #10993537

55,110 miles · Dec 9, 2015

Structure

Read full complaint

MOON ROOF DRAINAGE SYSTEM IS POORLY DESIGNED. DRAINAGE HOSE RUNS ALONGSIDE MOON ROOF THEN INSIDE CAR TO THE REAR TAILGATE AREA, DIRECTLY OVER LIFT GATE FUSE AND MODULE. ON NUMEROUS OCCASIONS IT HAS BACKED UP, LEAKED INTO LEFT REAR (DRIVER'S SIDE) FLOOR CAUSING CARPET TO GET WET. IT TENDS TO LEAK IN REAR TAILGATE AREA OVER THE FUSE PANEL AND LIFT GATE MODULE SHORTING OUT THE POWER OR AUTOMATIC TAILGATE FEATURE. THIS HAS BEEN AN ISSUE FOR THE SAME PROBLEM MORE THAN ONCE, INCLUDING REPLACING THE FUSES AND LIFT GATE MODULE. THIS PROBLEM IS THE SAME WHETHER THE CAR IS STATIONARY OR MOVING. OTHER METHODS HAVE BEEN SUGGESTED AND TRIED TO ELIMINATE WETNESS AND ODOR FROM WINDOWS OPEN, DAMP RID, EVEN WET/DRY VACUUM. NOW THAT MY CAR IS OUT OF WARRANTY, THE REPAIR BILL IS MINE TO SETTLE FOR A KNOWN CHRONIC PROBLEM AND POOR DESIGN.

NHTSA ODI #10809306

20,690 miles · Sep 14, 2014

Structure

Read full complaint

THIS MORNING I WAS PARKED IN A LOT OUTSIDE OF A STORE WITH MY TRUNK OPEN. I WAS LEANING IN THE TRUNK MOVING ITEMS AROUND. I CAN ONLY ASSUME I APPLIED PRESSURE TO THE TRUNK BUTTON ON THE KEY FOB UNKNOWINGLY. THE TRUNK CLOSED DOWN ONTO MY BACK AND FELT AS IF IT WAS INTENT ON CLOSING EVEN THOUGH MY BODY WAS PREVENTING THE TRUNK FROM CLOSING. I COULD NOT PULL BACK AS THE DOOR LITERALLY HAD ME PINNED IN THE TRUNK. MY HUSBAND RAN AROUND TO THE BACK OF THE CAR AS DID ANOTHER GENTLEMAN IN THE PARKING LOT. MY HUSBAND BEGAN HOLLERING TO HIT THE BUTTON WHICH I STILL HAD. THE DOOR IMMEDIATELY BEGAN TO LIFT AFTER HITTING THE DOOR RELEASE BUTTON OF THE FOB. THE EVENT WAS SHOCKING ENOUGH THAT I CAN'T IMAGINE WHAT MIGHT HAVE HAPPENED HAD MY HUSBAND AND A PASSERBY NOT HOLLERED FOR ME TO PUSH THE BUTTON BRINGING ME OUT OF THE STATE OF SHOCK OR IF INSTEAD OF AN ADULT A YOUNG CHILD HAD THE DOOR CLOSING ON THEM. THE WEIGHT AND PRESSURE OF THE DOOR PREVENTED ME FROM DOING MUCH MORE THAN PUSHING THE BUTTON. *TR

NHTSA ODI #10633004

682 miles · May 15, 2014

Structure

Read full complaint

THIS VEHICLE IS EQUIPPED WITH BLIND SPOT SENSORS AND THE ONES LOCATED ON THE PASSENGER SIDE OF THE VEHICLE HAVE NEVER WORKED PROPERLY FROM THE TIME OF PURCHASE OF THE VEHICLE. WE HAVE BEEN WORKING WITH THE DEALERSHIP FOR RESOLUTION FOR THE PAST YEAR AND A HALF WITH NO SUCCESS. THE SENSOR ONLY WORKS 40 PERCENT OF THE TIME AND THE REMAINDER IS JUST FALSE READINGS OR NO READINGS AT ALL CREATING THE POTENTIAL FOR AN ACCIDENT THAT COULD BE LIFE THREATENING. I FILED A COMPLAINT WITH GM AND THEY HAVE COME BACK AND SAID THIS IS NORMAL AND THEY WILL NOT ADDRESS THE ISSUE, I FIND IT HARD TO BELIEVE THAT THEY CONSIDER A SAFETY FEATURE DESIGNED TO PREVENT ACCIDENTS ON THE HIGHWAY THAT ONLY WORKS 40 PERCENT OF THE TIME AS BEING NORMAL. IF THIS ISSUE IS NOT ADDRESSED AT SOME POINT IN TIME THERE WILL BE A FATAL ACCIDENT. IT IS NOT A MATTER OF IF, BUT ONE OF WHEN. *TR

NHTSA ODI #10588552

200 miles · May 2, 2014

Power TrainStructureCrash

TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR

NHTSA ODI #10586213

26 miles · Oct 8, 2013

StructureVisibility

Read full complaint

IT WAS A VERY PLEASANT FRIDAY, OCTOBER 4, 2013 AT APPROXIMATELY 4PM. MY SISTER AND I WERE HEADED TO PETERSBURG, VA FROM CHARLOTTE, NC. WITH ONLY 50 MILES TO GO ON 85N WE BOTH HEARD WHAT SOUNDED LIKE AN EXTREMELY LOUD AND CLOSE GUN SHOT. I WAS DRIVING AND SHE WAS SLEEPING. IT WOKE HER UP AND SCARRED BOTH OF US TO DEATH. NOT KNOWING WHAT JUST HAPPENED SHE STARTED LOOKING AROUND. THE NEXT THING WE HEARD WAS GLASS BREAKING AND FALLING ON TO THE SUNROOF LINER OF THE CAR. LUCKILY WE WERE ONLY A MILE FROM A REST AREA. I PULLED OVER, GOT OUT OF THE CAR, OPENED THE BACK DOOR TO STAND ON THE INSIDE TO BE ABLE TO SEE ON TOP AND WAS IN TOTAL SHOCK AT WHAT I SAW. ONE SECTION OF MY SUNROOF HAD BEEN BROKEN. MY CAR HAS A PANORAMIC SUNROOF WITH TWO SEPARATE PANELS. THE BACK PANEL WAS SHATTERED INTO MILLIONS OF TINY FRAGMENTS. THE GLASS CONTINUED TO BREAK AND FALL ON TO THE LINER. SMALL PIECES MANAGED TO GET THROUGH ONTO THE BACK SEAT. I DID THE BEST I COULD IN CLEANING UP THE PIECES. I CALLED A STATE TROOPER AND MADE A REPORT, I CALLED MY INSURANCE COMPANY AND ALSO ONSTAR. I SPENT THE WEEKEND WITH NO SUNROOF BECAUSE THE CADILLAC SERVICE DEPT IN VA IS NOT OPEN ON THE WEEKEND. IT WAS A HORRIBLE EXPERIENCE BEING THAT I PURCHASED MY CAR ON TUESDAY AND THIS HAPPENED ON FRIDAY. IT'S BEEN A WEEK AND A HALF SINCE I DROPPED MY CAR OFF TO BE REPAIRED AND I CAN FINALLY PICK IT UP ON TOMORROW. I WON'T COMPLAIN BECAUSE IT COULD HAVE BEEN WORSE, I AM TRULY BLESSED. *TR

NHTSA ODI #10547258

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2014

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence & remedy

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

13V202000 · Wheels:lugs/nuts/bolts/studs

May 16, 2013

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence & remedy

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Mar 15, 2013

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence & remedy

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Additional source detail variants (3)

Electrical System:software

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Power Train:automatic Transmission

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear