NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
393 reports65,000 miles · Nov 28, 2018
Exterior Lighting
THE LOW BEAM HEADLIGHTS ON OUR 2013 CADILLAC SRX, WHICH WE PURCHASED NEW IN NOVEMBER, 2012, ARE PRACTICALLY UNUSABLE FOR NIGHT TIME DRIVING. THE LIGHT OUTPUT IS EXTREMELY LOW EVEN AFTER REPLACING THE BULBS WITH SYLVANIA ZXE BULBS AND THEN, AFTER THESE WERE INEFFECTIVE, LED REPLACEMENTS. DRIVING THIS VEHICLE IN LOW LIGHT CONDIT…
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THE LOW BEAM HEADLIGHTS ON OUR 2013 CADILLAC SRX, WHICH WE PURCHASED NEW IN NOVEMBER, 2012, ARE PRACTICALLY UNUSABLE FOR NIGHT TIME DRIVING. THE LIGHT OUTPUT IS EXTREMELY LOW EVEN AFTER REPLACING THE BULBS WITH SYLVANIA ZXE BULBS AND THEN, AFTER THESE WERE INEFFECTIVE, LED REPLACEMENTS. DRIVING THIS VEHICLE IN LOW LIGHT CONDITIONS IS COMPLETELY UNSAFE UNLESS THE HIGH BEAMS ARE USED, WHICH THEN CAUSES ISSUES TO ONCOMING TRAFFIC. THERE ARE NUMEROUS SIMILAR OCCURRENCES READILY FINDABLE THROUGH INTERNET SEARCHES. IT APPEARS THAT GM SHOULD DETERMINE AND PROVIDE A LONG TERM SOLUTION TO THIS SAFETY ISSUE THAT HAS BEEN A NOTICEABLE ISSUE WITH OUR VEHICLE FOR THE PAST TWO YEARS.
NHTSA ODI #11154514
64,000 miles · Nov 28, 2018
Exterior Lighting
MY CADILLAC SRX MODEL YEAR 2013 IS EQUIPPED WITH FAULTY HEADLIGHTS THAT ARE SO DIM I CAN NOT SEE THE LINES ON THE SIDE OF THE ROAD. ON BACK ROADS YOU CAN'T SEE NOTHINGS TO SEPARATE THE ROAD FROM THE LAND. I AM AFRAID TO DRIVE AT NIGHT. I HAVE JUST MISSED SEVERAL ACCIDENTS. I HAVE A GREAT EXTENDED WARRANTY THRU 2022, BU…
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MY CADILLAC SRX MODEL YEAR 2013 IS EQUIPPED WITH FAULTY HEADLIGHTS THAT ARE SO DIM I CAN NOT SEE THE LINES ON THE SIDE OF THE ROAD. ON BACK ROADS YOU CAN'T SEE NOTHINGS TO SEPARATE THE ROAD FROM THE LAND. I AM AFRAID TO DRIVE AT NIGHT. I HAVE JUST MISSED SEVERAL ACCIDENTS. I HAVE A GREAT EXTENDED WARRANTY THRU 2022, BUT THEY WILL NOT COVER BECAUSE OF GM STANCE. WARRANTY SOLUTIONS GM HAS FAILED TO PROPERLY ADDRESS THIS ISSUE WITH NOTIFICATION TO CURRENT AND PROSPECTIVE CADILLAC OWNERS. THE COMPANY HAS ALSO ALLEGEDLY FAILED TO OFFER A FIX FOR THE DEFECT UNDER ITS OWN BUMPER-TO-BUMPER WARRANTY. A RECALL WOULD BE TOO EXPENSIVE. COMMON TO OTHER GM MODELS. THERE ARE CURRENTLY 2 CLASS ACTION LAW SUITS FLORIDA AND CALIFORNIA. HELP! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11154422
Mileage unknown · Nov 26, 2018
Exterior Lighting
THE LOW LIGHTS ARE SO LOW THAT YOU CAN NOT SEE AT NIGHT. THE BRIGHTS ARE FINE. I REPLACED THE FILAMENTS AND PUT IN STRONGER BLUBS, BUT THE LOW LIGHTS ARE STILL NOT ADEQUATE FOR NIGHT DRIVING. THIS STARTED IN JUNE 2016.
NHTSA ODI #11154038
108,000 miles · Nov 23, 2018
Exterior Lighting
THE LOW HEADLIGHT BEAMS ARE SO DIM YOU CAN NOT SEE TO DRIVE AT NIGHT. IT HAS BECOME VERY FRIGHTENING TO DRIVE AT NIGHT. VEHICLE WAS BROUGHT TO DEALER WHO STATED HE HAS SEEN THIS ISSUE BUT NOTHING HE CAN DO . CADILLAC WAS CONTACTED AS WELL. THEY STATED THERE WAS NOTHING THEY COULD DO EITHER.
NHTSA ODI #11153337
15,000 miles · Nov 16, 2018
Exterior Lighting
MY LOW BEAM HEADLIGHTS HAVE BECOME VERY VERY DIM. HAVE HAD TO REPLACE THE BULBS TWICE. I HAVE TO DRIVE WITH HIGH BEAMS IN ORDER TO SEE SAFELY AT NIGHT. THIS IS A KNOWN DEFECT IN THESE CARS, BUT CADILLAC HAS NOT ISSUED A RECALL.
NHTSA ODI #11151998
Mileage unknown · Nov 14, 2018
Exterior LightingVisibility/wiper
HEADLIGHTS ARE SO DIM, YOU CAN NOT SEE AT NIGHT AT ALL. ITS VERY DANGEROUS TO DRIVE AT NIGHT IN THIS CAR. THERE HAS TO BE A RESOLUTION TO THIS.
NHTSA ODI #11151449
120,000 miles · Nov 12, 2018
Exterior Lighting
MY HEADLIGHTS ARE EXTREMELY DIM. I HAVE HAD BOTH BULBS REPLACED BUT MY LOW BEAMS ARE STILL TO DIM. THIS MAKES IT EXTREMELY HARD TO SEE WHILE DRIVING AT NIGHT. TONIGHT, I ALMOST HIT A DEER AND ANOTHER CAR BECAUSE OF THIS ISSUE. OFTEN, I HAVE TO DRIVE WITH MY HIGH-BEAMS ON TO BE ABLE TO ADEQUATELY SEE THE ROAD. I HAVE RESEARCHED T…
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MY HEADLIGHTS ARE EXTREMELY DIM. I HAVE HAD BOTH BULBS REPLACED BUT MY LOW BEAMS ARE STILL TO DIM. THIS MAKES IT EXTREMELY HARD TO SEE WHILE DRIVING AT NIGHT. TONIGHT, I ALMOST HIT A DEER AND ANOTHER CAR BECAUSE OF THIS ISSUE. OFTEN, I HAVE TO DRIVE WITH MY HIGH-BEAMS ON TO BE ABLE TO ADEQUATELY SEE THE ROAD. I HAVE RESEARCHED THIS ISSUE AND THERE ARE CLASS ACTION LAWSUITS IN OTHER STATES REGARDING THIS PROBLEM. THIS ISSUE NEEDS TO BE ADDRESSED. NOT BEING ABLE TO SEE ADEQUATELY PUTS MYSELF AND OTHERS IN DANGER.
NHTSA ODI #11151113
81,000 miles · Nov 8, 2018
Exterior Lighting
THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. WHILE DRIVING AT NIGHT I HAVE TO USE THE HIGH BEAMS, ALTHOUGH CAUTIOUSLY, SO AS NOT TO BLIND ONCOMING DRIVERS. IF THERE IS A CAR BEHIND ME, I CANNOT SEE THE ROAD IN FRONT OF MY CAR AT ALL; IN FACT, I SEE THE SHADOW OF MY CAR IN FRONT OF ME. THIS IS EXTREMELY UNSAFE AND HAS NOT BEEN R…
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THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM. WHILE DRIVING AT NIGHT I HAVE TO USE THE HIGH BEAMS, ALTHOUGH CAUTIOUSLY, SO AS NOT TO BLIND ONCOMING DRIVERS. IF THERE IS A CAR BEHIND ME, I CANNOT SEE THE ROAD IN FRONT OF MY CAR AT ALL; IN FACT, I SEE THE SHADOW OF MY CAR IN FRONT OF ME. THIS IS EXTREMELY UNSAFE AND HAS NOT BEEN RECALLED BY CADILLAC. TO REPLACE THE HEADLIGHTS IS ABOUT $1500 AND IS NOT GUARANTEED TO IMPROVE THE DIM LIGHT SITUATION. I HAVE TO DRIVE AT NIGHT AND IT'S FRIGHTENING. WHY IS NOTHING BEING DONE ABOUT THIS? THERE ARE THOUSANDS OF COMPLAINTS LOGGED ON THE INTERNET. IS THE GOVERNMENT GOING TO INTERVENE ON OUR BEHALF? WHAT RECOURSE DO WE HAVE? AT THIS POINT, I DON'T BELIEVE IT SHOULD BE UP TO INDIVIDUAL OWNERS TO PURSUE RESTITUTION. PLEASE STEP IN AND DO SOMETHING! I BOUGHT THIS CAR FROM A CADILLAC DEALER IN APRIL OF 2017.
NHTSA ODI #11150144
75,000 miles · Nov 8, 2018
Exterior Lighting
FRONT HEADLIGHTS SO DIM CANNOT SEE AT NIGHT WITHOUT USE OF HIGH BEAMS. TOOK TO DEALER TOLD LIGHT HOUSING HAD OXIDIZED FROM THE INSIDE AND WOULD NEED REPLACED. DEALERSHIP STATED CHANGING BULBS WILL NOT HELP NOR COULD LENSES BE CLEANED THAT IT WAS A MANUFACTURER FLAW. $1055 TO FIX WITH NO GUARANTEE THEY WONT NEED REPLACED AGAIN IN…
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FRONT HEADLIGHTS SO DIM CANNOT SEE AT NIGHT WITHOUT USE OF HIGH BEAMS. TOOK TO DEALER TOLD LIGHT HOUSING HAD OXIDIZED FROM THE INSIDE AND WOULD NEED REPLACED. DEALERSHIP STATED CHANGING BULBS WILL NOT HELP NOR COULD LENSES BE CLEANED THAT IT WAS A MANUFACTURER FLAW. $1055 TO FIX WITH NO GUARANTEE THEY WONT NEED REPLACED AGAIN IN 5 YEARS OR LESS.
NHTSA ODI #11150099
50,000 miles · Nov 4, 2018
Unknown Or Other
2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD …
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2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.
NHTSA ODI #11145231
Official recalls
5Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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