Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

15 crash reports5 fire reports10 injury reports

Vehicle Speed Control complaints

25 reports

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85 miles · Dec 15, 2013

Vehicle Speed Control

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THIS INCIDENT OCCURRED WHILE DRIVING OUR NEW SRX HOME FROM THE DEALER. WE STOPPED AT A STOP SIGN, AND WHEN THE LIGHT TURNED GREEN, WE STARTED ACCELERATING BUT SLAMMED ON THE BRAKES AFTER NOTICING A CAR HAD RAN THE RED LIGHT FROM OUR RIGHT. OUR SRX ONLY MOVED ABOUT 3 FEET FROM THE TIME THE LIGHT TURNED GREEN TO THE TIME WE SLAMMED ON THE BRAKES. AFTER THE CAR THAT RAN THE RED LIGHT CLEARED THE INTERSECTION IN FRONT OF US, WE TRIED TO CONTINUE THE ACCELERATION BUT THE ACCELERATOR WOULD NOT RESPOND FOR 3-5 SECONDS. AFTER THAT TIME, ACCELERATOR RESPONDED AND SRX RAN FINE. WE HAVE NOT HAD THIS HAPPEN AGAIN AND CAN NOT REPRODUCE THIS ISSUE. *TR

NHTSA ODI #10556109

1,150 miles · Dec 11, 2013

Fuel/propulsion SystemVehicle Speed Control

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THE FIRST INCIDENT WAS ON 08/22/2013 I WAS AT A STOPLIGHT ABOUT TO TURN RIGHT- I DEPRESSED THE GAS PEDAL AND WENT FORWARD SLIGHTLY, BUT THEN THE VEHICLE STOPPED AND THERE WAS ABSOLUTELY NO ACCELERATION. I HAD TO JAM THE GAS PEDAL TO THE FLOOR AND EVEN THEN THE VEHICLE ONLY GOT UP TO 20 MPH IN APPROXIMATELY 100 YARDS. IT TOOK THE VEHICLE APPROX. 3-5 SECONDS TO RESPOND AT ALL. THE VEHICLE HAD APPROX. 1150 MILES ON IT. THERE WERE NO WARNING LIGHTS THAT CAME ON IN THE VEHICLE. THE ENGINE DID NOT REV UP OR DO ANYTHING. I WAS ALMOST REAR ENDED ON THIS OCCASION. 08/24/2013 I WAS AT A STOP LIGHT AND ATTEMPTED TO GO FORWARD AND THERE WAS A LACK OF ACCELERATION--I HAD TO JAM THE GAS PEDAL HARD FOR IT TO MOVE. IT TOOK APPROX. 3-5 SECONDS TO RESPOND. 09/25/2013 I WAS AT A STOP LIGHT AND ATTEMPTED TO GO FORWARD AND THERE WAS A LACK OF ACCELERATION--I HAD TO JAM THE GAS PEDAL HARD FOR IT TO MOVE. IT TOOK APPROX. 3-5 SECONDS TO RESPOND. 10/17/2013 SITTING AT A STOPLIGHT AND ATTEMPTED TO ACCELERATE WENT FORWARD A FEW FEET AND STOPPED I HAD TO JAM THE GAS PEDAL TO THE FLOOR FOR IT TO MOVE. IT TOOK 3-5 SECONDS TO RESPOND. APPROX 2150 MILES ON CAR 11/08/2013 I WAS ALMOST HIT IN THE DRIVER SIDE DOOR. I WAS CROSSING AN INTERSECTION AND THE CAR WENT FORWARD A FEW FEET AND STOPPED IN THE ROAD. IT TOOK 3-5 SECONDS FOR THE VEHICLE TO RESPOND. APPROX 3400 MILES ON CAR 12/7/2013 MY BOYFRIEND WAS DRIVING--WE WERE AT A STOP SIGN TURNING OUT OF MY NEIGHBORHOOD AND THERE WAS NO POWER AS HE DEPRESSED THE GAS PEDAL 3/4 OF THE WAY. IT KICKED IN FINALLY AFTER 3-5 SECONDS. APPROX 4000 MILES ON THE VEHICLE THERE HAVE BEEN OTHER INSTANCES AS WELL BUT THIS IS A SUMMARY OF SOME OF THE TIMES THIS HAS OCCURRED. *TR

NHTSA ODI #10555688

21,500 miles · Dec 10, 2013

Vehicle Speed Control

I WAS DRIVING IN A CARLS JR PARKING LOT AND STOPPED FOR ANOTHER CAR. WHEN I WENT TO CONTINUE THROUGH THE PARKING LOT, THE CAR PUSHED ME FORWARD AND THEN I LOST ACCELERATION FOR 2 TO 3 SECONDS. I STEPPED ON THE BRAKE AND THE CAR WAS FINE. TODAY, I WAS AT A 4 POINT STOP AND WENT TO GO, AND THE CAR LURCHED FORWARD AND THEN LOS…

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NHTSA ODI #10555542

1,521 miles · Dec 4, 2013

Fuel/propulsion SystemVehicle Speed Control

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I HAD A LOSS OF ACCELERATION OCCUR ON THANKSGIVING DAY. I WAS DRIVING DOWN A RESIDENTIAL ROAD AT ABOUT 25MPH WHEN I CAME TO THE STOP SIGN AT THE END OF THE ROAD WHERE I WAS TURNING RIGHT. I COASTED UP TO THE STOP SIGN AND LOOKED TO THE LEFT AND IT WAS CLEAR AND THEN PROCEEDED TO TURN RIGHT. I PRESSED ON THE GAS AND IT VERY SLOWLY MOVED ME INTO THE LANE AND THEN STOPPED, IT WOULD NOT MOVE AT ALL. I DEPRESSED THE GAS ALL THE WAY DOWN AND NOTHING HAPPENED. I DIDN'T HEAR THE ENGINE REV AS IF IT WAS IN NEUTRAL OR ANYTHING, IT WAS JUST LIKE IT WAS DEAD. I DIDN'T SEE ANY INDICATOR LIGHTS ON THE DASH BUT I WAS MORE CONCERNED WITH THE FACT THAT I HAD A CAR BEHIND ME THAT I WAS CONCERNED WAS GOING TO REAR END ME AS HE WAS EXPECTING ME TO CONTINUE MOVING AS I TURNED INTO THE ROAD. FORTUNATELY THERE WASN'T A CAR COMING FROM THE LEFT AS I COULD HAVE BEEN HIT SINCE I AS SITTING THERE DIABLED IN THE ROAD. AFTER ABOUT 4 SECONDS THE CAR FINALLY RESPONDED AND TOOK OFF. I HAD THE GAS PEDAL ALL THE WAY DOWN SO WHEN IT FINALLY ENGAGED MY TIRES SQUEALED AND I TOOK OFF. SO HERE ARE THE DETAILS: TIME OF INCIDENT WAS 4:02PM ON 11/28/2013 AND THE CAR HAD 1521 MILES ON THE ODO AND A FULL TANK OF GAS. THE CAR HAD BEEN SITTING ABOUT 4 HRS AND I HAD BEEN DRIVING THE CAR ABOUT 1.5 MILES WHEN IT OCCURRED. THE OUTSIDE TEMP WAS 64 DEGREES. IF THE CAR DIDN'T MOVE ME FORWARD INTO THE ROAD AND IT JUST DIDN'T RESPOND AT THE STOP SIGN THAT WOULDN'T BE NEARLY AS BAD BUT IT MOVES YOU ABOUT 5 FEET INTO TRAFFIC AND THEN STOPS RESPONDING FOR ABOUT 4 SECONDS AND IF THERE WAS AN ON COMING CAR I WOULD HAVE BEEN HIT. THERE HAVE BEEN SEVERAL REPORTS OF THIS HAPPENING ON THIS FORUMS AND IT IS OBVIOUS THAT THERE IS SOMETHING WRONG SOMEWHERE IN THESE CARS (PARTICULARLY THE 2013). THIS IS CLEARLY A SAFETY ISSUE AND CADILLAC NEEDS TO FIGURE THIS OUT BEFORE PEOPLE ARE HURT OR DIES DUE TO THIS MALFUNCTION. *TR

NHTSA ODI #10554757

600 miles · Jul 10, 2013

Electrical SystemService BrakesVehicle Speed ControlFire

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THIS IS A REPORT OF A NEARLY FATAL ACCIDENT ON JUNE 29TH, 2013 WITH A NEW CADILLAC SRX THAT WAS LEASED FROM GM. THE ACCIDENT INVOLVED BOTH ME AND MY DAUGHTER WHO WERE BELTED IN THE VEHICLE WHICH CAUGHT FIRE AND ACCELERATE TO 110 MPH. WE WERE TRAVELING ON RT 127 N WITH THE CRUISE CONTROL SET AT 60 MPH. I WAS PASSING ANOTHER VEHICLE AND THE SPEED STARTED TO DRAMATICALLY INCREASE. I WOULD BREAK AND THE SPEED WOULD COME DOWN AND THEN IT WOULD CONTINUE TO RISE. BLACK SMOKE WAS COMING OUT OF THE ENGINE. USING BOTH FEET ON THE BRAKE, IT FINALLY CAME DOWN TO 5MPH, BUT IT WOULD NOT STOP. I PULLED OVER AT 5 MPH AND SHIFTED THE CAR INTO PARK. I USED ONSTAR AND SHORTLY THEREAFTER THE FIRE DEPARTMENT, THE SHERIFF, AND ANOTHER POLICE OFFICER WERE ON THE SCENE. THIS WAS A LIFE THREATENING EVENT!! THE CAR WAS TOWED BACK TO THE DEALERSHIP IN ADRIAN. I LEASED THIS CAR ON 5-31-13, OUR SECOND SRX AND LESS THAN A MONTH OLD. I SENT A LETTER TO [XXX] AT GM REGARDING THE AFOREMENTIONED AND HAVE HAD NO RESPONSE. I AM GOING ON WEEK TWO WITH NO CAR AND NO RESOLUTION WITH THIS INCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI #10524252

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2014

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence & remedy

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

13V202000 · Wheels:lugs/nuts/bolts/studs

May 16, 2013

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence & remedy

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Mar 15, 2013

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence & remedy

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Additional source detail variants (3)

Electrical System:software

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Power Train:automatic Transmission

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear