IllustrationMileage unknown · Jul 11, 2025
Service BrakesUnknown Or OtherWheels
Don’t no
NHTSA ODI #11672852
2013 Cadillac Srx
Owner reports · Recalls · Investigations
More warning signs than most Srx years
Owner complaints for the 2013 Cadillac Srx are substantially higher than the model-year median of 192.
About this comparison →How this year compares
Owner complaints by model year
Compare all Srx years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
460–25K
3825–50K
7850–75K
5575–100K
21100–150K
4150K+
242 reports with mileage · 151 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports5 fire reports10 injury reports
Unknown Or Other complaints
37 reportsDon’t no
My transmission is sleepin and it only goes to second gear for like 20 min then it won’t move at all
Opened my back hatch to put groceries in at store, and the hatch opened lifted up and then went up and down then closed on me. Glad I got out of the way in time.
Manufacture recalls
2013 CADILLAC SRX. CONSUMER WRITES SEEKING REIMBURSEMENT. THE CONSUMER STATED SHE PURCHASED A LEMON. UPON RECEIVING THE VEHICLE AND WENT TO GET THE TIRE REPAIRED BUT WAS INFORMED BY THE SERVICE SHOP THERE WAS $7663.00 WORTH OF DAMAGES FOR THE VEHICLE.
My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging
VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the fron…
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VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.
THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIO…
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THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.
PASSENGER HEADLIGHT HAS WATER INSIDE, HEADLIGHT DIMMED, CAN'T SEE ON ONE SIDE OF CAR, DRIVING CAN'T SEE AT NIGHT
TOUCH SCREEN HAS DEVELOPED A SPIDER WEB THAT MAKES THE TOUCH SCREEN USELESS. THIS SCREEN WAS REPLACED WHILE UNDER WARRANTY AT 50,000 MILES. I NOW HAVE 103,000 MILES AND WAS TOLD TO REPLACE THIS WOULD BE $1000. AFTER CHECKING ONLINE MANY OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY AN ISSUE WITH THIS YEAR AND MODEL OF THE CADD…
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TOUCH SCREEN HAS DEVELOPED A SPIDER WEB THAT MAKES THE TOUCH SCREEN USELESS. THIS SCREEN WAS REPLACED WHILE UNDER WARRANTY AT 50,000 MILES. I NOW HAVE 103,000 MILES AND WAS TOLD TO REPLACE THIS WOULD BE $1000. AFTER CHECKING ONLINE MANY OWNERS HAVE HAD THE SAME PROBLEM. OBVIOUSLY AN ISSUE WITH THIS YEAR AND MODEL OF THE CADDILAC SRX.
Official recalls
521V473000 · Suspension:rear
Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
14V571000 · Suspension:rear
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
13V202000 · Wheels:lugs/nuts/bolts/studs
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.