Exterior Lighting. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

15 crash reports5 fire reports10 injury reports

Power Train complaints

31 reports

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29,554 miles · Jun 1, 2017

Power Train

DISPLAY STATES: SERVICE ALL WHEEL DRIVE SYSTEM, REAR AXLE, AND A WARNING BELL SOUNDS CONTINUOUSLY. HAPPENED ONCE BEFORE, BOTH INCIDENTS ON A LONG TRIP. ON STAR SAID, ON FIRST OCCASION, TO TURN OFF VEHICLE AND COMPUTER MAY RESET ITSELF. IT DID. ON SECOND OCCASION, WOULD NOT RESET AND NOW HAVE HUMMING FROM FRONT END

NHTSA ODI #10992659

100,000 miles · Jul 20, 2016

EnginePower Train

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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V097000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

NHTSA ODI #10886146

40,000 miles · Oct 14, 2015

Power Train

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THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE OR IN NEUTRAL AFTER IT STOPPED. WE WERE TOWED TO A DEALER THE THE ENTIRE TRANSMISSION HAD TO BE REPLACED. THE DEALER CONTACTED GM AND, AFTER DESCRIBING THE PROBLEM, WAS TOLD IMMEDIATELY WHAT HAD HAPPENED TO THE TRANSMISSION. CLEARLY, THIS WAS NOT AN UNUSUAL PROBLEM.

NHTSA ODI #10782252

8,000 miles · Mar 25, 2015

Power TrainCrash

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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT FELT THAT THE TRANSMISSION FAILED AND TOOK THE VEHICLE TO THE DEALER. THE DEALER DETERMINED THERE WAS NO TRANSMISSION FAILURE. LATER, THE TRANSMISSION JERKED AND CAUSED THE VEHICLE TO CRASH INTO A BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO COULD NOT DETERMINE WHAT CAUSED THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER:14V212000 (POWER TRAIN). THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO THE RECALL AND THE VEHICLE WAS PERFORMING AS DESIGNED. THE CONTACT DID NOT RECALL HAVING THE RECALL REPAIR PERFORMED. THE FAILURE MILEAGE WAS 8,000. UPDATED 6/3/15*CN UPDATED 10/2/2017*CN

NHTSA ODI #10701602

1,000 miles · Sep 25, 2014

Power Train

TRANSMISSION SHIFTS VERY ERRATICALLY WHEN ACCELERATING. VEHICLE WAS RECALLED THIS YEAR FOR THIS PROBLEM BUT THE FIX FAILED TO SOLVE THE PROBLEM. THE DEALER IS TELLING ME THAT THIS IS NORMAL FOR AN ELECTRONIC TRANSMISSION. THIS IS INSULTING AS MY LAST VEHICLES HAD THIS AND DID NOT SHIFT LIKE THE SRX. I AM CONCERNED THAT A MAJOR F…

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NHTSA ODI #10638901

Mileage unknown · Aug 11, 2014

Air BagsPower TrainCrash

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2013 CADIILAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION MALFUNCTION. *SMD ON JUNE 14, 2014, THE CONSUMER WAS INVOLVED IN AN ACCIDENT, IN FRONT OF HIS RESIDENCE. THE LAST TIME, THE CONSUMER WAS AT THE DEALER, HE COMPLAINED ABOUT THE TRANSMISSION ACTING STRANGE. IN PARTICULAR WITHOUT WARNING, IT WOULD RACE, THE RPM WOULD SURGE AND IT WAS NECESSARY TO BRAKE DURING THOSE TIMES. WHEN HE ENTERED THE DRIVEWAY, THE AUTOMATIC TRANSMISSION WAS IN GEAR. HE BROUGHT THE VEHICLE TO A FULL AND COMPLETE STOP, WITH HIS RIGHT FOOT MAINTAINING CONSTANT PRESSURE ON THE BRAKE PEDAL, HE MOVED THE GEAR INDICATOR FROM DRIVE TO PARK. IMMEDIATELY UPON DOING SO, THE TRANSMISSION STARTED RACING. AS THE VEHICLE WAS IN PARK, HE TOOK HIS RIGHT FOOT OF THE BRAKE PEDAL. HIS HANDS WERE NOT ON THE STEERING WHEEL AND HIS FOOT WAS NOT ON THE BRAKE OR ACCELERATOR PEDAL. WITH THE ENGINE RACING, HE REACHED FOR THE KEY TO TURN OFF THE ENGINE, BUT THE VEHICLE SUDDENLY LURCHED FORWARD, OUT OF PARK AND SHOT FORWARD. THE VEHICLE MOVED APPROXIMATELY 15 FEET, KNOCKING OVER A LARGE PLANTER, A FOUR INCH STATUE AND FINALLY COMING TO REST AGAINST A BRICK FACADE OF HIS HOME. DURING THE ORDEAL, THE AIR BAG DID NOT DEPLOY. FOUR DAYS LATER, THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL, REGARDING THE TRANSMISSION PROBLEM. *JB

NHTSA ODI #10619580

Mileage unknown · Jul 30, 2014

Power TrainCrashInjury

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2013 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED HE WAS INVOLVED IN HEAD-ON COLLISION, TWO DAYS PRIOR TO RECEIVING THE RECALL NOTICE, REGARDING A 3-4 SECOND LAG IN ACCELERATION. THE CONSUMER WAS INJURED AND THE VEHICLE HAD SIGNIFICANT FRONTAL DAMAGE. THE CONSUMER STATED WHEN HE ATTEMPTED TO MAKE A LEFT TURN, THE VEHICLE HESITATED AND BY THAT TIME, ANOTHER VEHICLE WAS COMING TOWARD HIM. THE CONSUMER REFERENCED RECALL # 14V212000. *JB

NHTSA ODI #10616499

200 miles · May 2, 2014

Power TrainStructureCrash

TIME LAG WHEN CAR IS AT A HILL STOP OR FWD GEAR HESITATION FROM COMING OFF HILL OR RXR CROSSINGS, WOULD ROLL BACKWARD FROM COMING OUT OF BRAKE TO GAS PEDAL LIKE NO PWR RESPONSE FROM ENG. *TR

NHTSA ODI #10586213

1,500 miles · Apr 15, 2014

Power Train

THE VEHICLE LOST POWER IMMEDIATELY UPON ACCELERATION. THE ISSUE REPEATED ITSELF TWICE SINCE THIS FIRST TIME. IT PRESENTS DANGER OF COLLISION TO ANYONE INSIDE. DESPITE HAVING A WARRANTY NOBODY IS WILLING TO REPAIR THE ISSUE. *TT

NHTSA ODI #10583002

6,277 miles · Dec 20, 2013

Power Train

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CADILLAC SRX,DELIVERED ON 5/31/13 (PURCHASED 5/27/13). SRX SERVICED ON 11/11/13 BECAUSE OF WARNING MESSAGES-SERVICE REAR AXEL&AWD ON 10/30/13-CALLED DEALER IMMEDIATELY/ARRANGED SERVICE ON 11/11/13-MILEAGE 6045). ONLY DID COMPUTER UPDATES. ON 11/13/13(MILEAGE 6277) CAME TO A COMPLETE STOP AND WHEN TURNING RIGHT THE CAR WAS IN VERY SLOW MOTION & BARELY MOVING WITH MY FOOT ON THE GAS, FINALLY IT MOVED. IT HAPPENED AGAIN ON 11/15/13 (MILEAGE 6498) BUT TURNING LEFT & ANOTHER CAR WAS APPROACHING ON THE RIGHT, THOUGHT I WAS GOING TO BE HIT. CALLED DEALER & TOLD TO BRING IT BACK. DEALER QUITE A DISTANCE FROM ME AFRAID TO DRIVE THE CAR THERE. ON 11/19/13 (THOUGHT I COULD GET TO GM DEALER (SAT FROM 11/15/13) & TURNING RIGHT IT DID IT AGAIN. I WAS QUITE UPSET AND CALLED ONSTAR TO TOW IT. GM DEALER, INFORMED, MIGHT NOT HAVE THE DIAGNOSTICS THAT THE CADILLAC DEALER HAS TO EVALUATE MY SRX.THEY COULD NOT TELL WHAT MY DEALERSHIP HAD DONE FROM NOTES ON THE SERVICING ON THE SRX. ONLY THING FOUND WAS TO DO EV UPDATE. ON EVENING OF 11/26/13 (MILEAGE 6708)HAD ACCELERATION PROBLEM AGAIN TURNING RIGHT FROM A COMPLETE STOP. CALLED DEALER & ARRANGED TO DROP IT OFF ON 11/29/13 (MILEAGE 7034)& RECEIVE A REPLACEMENT CAR WHILE MINE WAS CHECKED OUT. ON A HIGHWAY I WENT TO PASS A CAR AND LOST ACCELERATION FOR A FEW SECONDS. AT LEAST I WAS GOING DOWNHILL OR THE CARS COMING UP IN THE LANE I WAS SWITCHING TO WOULD HAVE HIT ME. DEALER CANNOT REPLICATE THE PROBLEM BUT DID FIND THAT THERE WAS AN UPDATE ON HEATING/AC NEEDED. GOT SRX ON 12/4/13.THE DEALER ONLY DROVE MY CAR 8 MILES TO DO ANY TESTING. AGAIN ACCELERATION PROBLEM ON 12/19/13( MILEAGE 7584)& IT WAS FROM A COMPLETE STOP TURNING RIGHT BUT LASTED A MUCH LONGER TIME. ALSO WHEN BACKING OUT OF A PARKING SPACE THE PROBLEM AROSE YET AGAIN & CALLED THE DEALERSHIP.12/21/13 HAVING SRX LOOKED AT AGAIN. 7 MONTHS OLD &SAME PROBLEM. IS IT A LEMON? *TR

NHTSA ODI #10556884

Official recalls

21V473000 · Suspension:rear

Jun 24, 2021

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Consequence & remedy

Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

14V571000 · Suspension:rear

Sep 19, 2014

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Consequence & remedy

Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

14V212000 · Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Apr 25, 2014

General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.

Consequence & remedy

Consequence: A three to four second lag in acceleration may increase the risk of crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.

13V202000 · Wheels:lugs/nuts/bolts/studs

May 16, 2013

General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.

Consequence & remedy

Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.

13V097000 · Electrical System:software; Power Train:automatic Transmission; Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Mar 15, 2013

General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.

Consequence & remedy

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Additional source detail variants (3)

Electrical System:software

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.

Power Train:automatic Transmission:control Module (tcm/pcm/tecm)

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Power Train:automatic Transmission

Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

PE20019 · Rear Toe Link Adjuster Separation

Opened Nov 6, 2020 · Closed Dec 23, 2021

Status: closed (inferred from source dates) · Suspension; Suspension:rear

On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.

Additional source detail variants (2)

Suspension

Suspension:rear