NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
31 reportsClear category filter8,400 miles · Feb 28, 2020
Electrical SystemPower TrainSuspension
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS A…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A DELAY AND HESITATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THERE WAS A DELAY IN RESPONSE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED WHILE DRIVING AT HIGHER SPEEDS THERE WAS AN ABNORMAL SOUND BEING EMITTED FROM THE REAR SUSPENSION. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CLARK CHEVROLET-CADILLAC (911 GOLDENBELT BLVD, JUNCTION CITY, KS 66410) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN) AND 14V571000 (SUSPENSION) HOWEVER, THE REPAIRS FAILED TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 8,400.*DT*JB
NHTSA ODI #11312102
98,000 miles · Jan 14, 2020
Exterior LightingPower Train
MY LIGHTS ON LOW BEAM ARE SO DIM I CAN'T DRIVE AT NIGHT. I CAN'T SEE THEY ARE SO DIM THEY ARE CLOUDY. CADALLIAC DEALER SAYS IT'S A DEFECT IN LIGHT FROM MOISTURE AND I HAVE TO REPLACE THE WHOLE ASSEMBLY AND WITH THE SAME DEFECTIVE LIGHT. IT WILL HAPPEN AGAIN. GM SHOULD RECALL THESE AND FIX THE PROBLEMS. THEY KNOW THERE'S A PROB…
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MY LIGHTS ON LOW BEAM ARE SO DIM I CAN'T DRIVE AT NIGHT. I CAN'T SEE THEY ARE SO DIM THEY ARE CLOUDY. CADALLIAC DEALER SAYS IT'S A DEFECT IN LIGHT FROM MOISTURE AND I HAVE TO REPLACE THE WHOLE ASSEMBLY AND WITH THE SAME DEFECTIVE LIGHT. IT WILL HAPPEN AGAIN. GM SHOULD RECALL THESE AND FIX THE PROBLEMS. THEY KNOW THERE'S A PROBLEM BUT REFUSE. THE POWER TRANSMISSION HAS A HESITATE IN IT SOMETIMES IN FIRST GEAR TAKING OFF.
NHTSA ODI #11299360
70,000 miles · Sep 24, 2019
Power Train
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN IT SHOULD HAVE ACCELERATED. ALSO, WHEN THE VEHICLE SLOWED DOWN, THERE WAS A HARD DOWNSHIFT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #11257698
67,942 miles · Sep 12, 2019
Power Train
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATING WHEN DEPRESSING THE ACCELERATOR PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE NEEDED EXTRA DISTANCE TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS N…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATING WHEN DEPRESSING THE ACCELERATOR PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE NEEDED EXTRA DISTANCE TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,942.
NHTSA ODI #11255012
49,000 miles · Aug 27, 2019
Power Train
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE. IN 2018, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT …
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO HESITATE. IN 2018, THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TRANSITION CODE WAS SHOWING. THE VEHICLE WAS TAKEN TO BUD DAVIS CADILLAC INC. (LOCATED AT 5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT CONTINUED TO LAG. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 49,000.
NHTSA ODI #11246645
76,000 miles · Apr 24, 2018
Power Train
TIMING CHAIN IS DAMAGED AND THE CAR HAS LESS THAN 77,000 MILES. IT STARTED HAVING PROBLEM WHEN THE CAR WAS UNDER WARRANTY AT ABOUT 66,000 MILES. THE DEALER CHOSE TO JUST MONITOR AND NOW MIRACULOUSLY ONCE I HAVE NO WARRANTY, THE TIMING CHAIN NEEDS TO BE REPLACED. THE LIGHT CAME ON AND THE CAR IS NOISY WHILE RUNNING.
NHTSA ODI #11089937
50,000 miles · Oct 26, 2017
Electrical SystemPower TrainStructure
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 13 MPH, THE VEHICLE STARTED TO JERK AND THE ELECTRIC SEATS AND GPS DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (KING O'ROURKE GMC BUICK, CADILLAC IN SMITHTOWN, NY, 631-724-4700) WHERE THE FAILURES WERE REPAIR…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 13 MPH, THE VEHICLE STARTED TO JERK AND THE ELECTRIC SEATS AND GPS DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (KING O'ROURKE GMC BUICK, CADILLAC IN SMITHTOWN, NY, 631-724-4700) WHERE THE FAILURES WERE REPAIRED UNDER THE WARRANTY. THE CONTACT ALSO STATED THAT THE POWER LIFTGATE DID NOT WORK. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR NOVEMBER 3, 2017. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS ISSUED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. .*BF CONSUMER STATED WATER DAMAGE IN CAR DUE TO FAILED SUNROOF DRAINS. FRONT PASSENGER AND REAR PASSENGER CARPET AND WATER IN TRUNK. UPDATED 8/6/18*JB
NHTSA ODI #11040008
80,000 miles · Oct 17, 2017
Power TrainVehicle Speed Control
WHEN I BOUGHT THE CAR IN NOVEMBER OF 2016 AND DROVE IT OFF THE LOT I'VE HAD NOTHING BUT PROBLEMS. TWO VEHICLES HAVE ALMOST HIT ME DUE TO THE LAG IN ACCERLATION. I'VE SPOKEN WITH MY DEALERSHIP SEVERAL OF TIMES ABOUT THIS ISSUE AND THEY DO NOT RESOLVE THE PROBLEM. THERE HAS BEEN A RECALL ON MY SUV AND I WAS TOLD IT WAS FIXED BUT I…
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WHEN I BOUGHT THE CAR IN NOVEMBER OF 2016 AND DROVE IT OFF THE LOT I'VE HAD NOTHING BUT PROBLEMS. TWO VEHICLES HAVE ALMOST HIT ME DUE TO THE LAG IN ACCERLATION. I'VE SPOKEN WITH MY DEALERSHIP SEVERAL OF TIMES ABOUT THIS ISSUE AND THEY DO NOT RESOLVE THE PROBLEM. THERE HAS BEEN A RECALL ON MY SUV AND I WAS TOLD IT WAS FIXED BUT I CAN'T FIND ANY SUPPORTING DOCUMENTS STATING IT WAS FIXED PROPERLY. I CURRENTLY GO THROUGH 13 MILES PER GALLON WHICH IS NOT NORMAL.
NHTSA ODI #11034201
51,000 miles · Sep 10, 2017
EngineFuel/propulsion SystemPower Train
I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO…
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I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO THE FLOOR THE VEHICLE ALL OF A SUDDEN BOLTS FORWARD CAUSING THE VEHICLE "PEEL OUT". BEING STRANDED IN THE INTERSECTION IS SCARY AND I AM AFRAID I WILL BE HIT. THIS IS A SAFETY CONCERN, BUT IT DOES NOT HAPPEN ON A CONSISTENT BASIS FOR THE DEALERSHIP TO LOCATE THE PROBLEM. I SEE ON THE INTERNET SEVERAL OTHER CONCERNS THAT SOUND VERY SIMILAR TO THIS.
NHTSA ODI #11022534
71,400 miles · Jun 19, 2017
Power Train
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED O…
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TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,400.
NHTSA ODI #10995866
Official recalls
5Jun 24, 2021
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
Sep 19, 2014
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Apr 25, 2014
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
May 16, 2013
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
Mar 15, 2013
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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