FOR THE PAST FEW YEARS MY WIFE'S CADILLAC SRX HEADLIGHTS HAVE BEEN GETTING WORSE AND WORSE. WE HAVE HAD ALL BULBS REPLACED BY BILL CRAMER CHEVROLET IN PANAMA CITY FLORIDA. THE NEW BULBS WERE BETTER FOR A LITTLE WHILE BUT NOW WHEN USING THE DIM HEADLIGHTS, YOU CANNOT EVEN TELL THEY ARE ON. THE BRIGHT HEADLIGHTS HAVE TO BE USED…
Read full complaint
FOR THE PAST FEW YEARS MY WIFE'S CADILLAC SRX HEADLIGHTS HAVE BEEN GETTING WORSE AND WORSE. WE HAVE HAD ALL BULBS REPLACED BY BILL CRAMER CHEVROLET IN PANAMA CITY FLORIDA. THE NEW BULBS WERE BETTER FOR A LITTLE WHILE BUT NOW WHEN USING THE DIM HEADLIGHTS, YOU CANNOT EVEN TELL THEY ARE ON. THE BRIGHT HEADLIGHTS HAVE TO BE USED AT ALL TIMES WHILE DRIVING AT NIGHT, OR YOU CANNOT SEE ANYTHING AT ALL. THIS IS A LAWSUIT AND ACCIDENT WAITING TO HAPPEN. I CAN DEFINITELY SEE MOISTURE GETTING INTO THE LIGHT HOUSING AND I THINK IT IS CAUSING ALL THE PROBLEMS.
NHTSA ODI #11363115
Mileage unknown · Oct 6, 2020
Exterior Lighting
HEADLIGHTS ARE SO DIM I REFUSE TO DRIVE AT NIGHT. IT IS DANGEROUS. I REALIZE THERE ARE LOTS OF COMPLAINTS ALREADY AND EVEN A FEW CLASS ACTION LAWSUITS AGAINST GM. I JUST WANTED TO ADD ONE MORE
NHTSA ODI #11363059
Mileage unknown · Jul 31, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4…
Read full complaint
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, (716) 650-4789, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #11342541
50,000 miles · Jul 8, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607,…
Read full complaint
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED A LETTER REGARDING THE FAILURE. THE LETTER STATED THAT REIMBURSEMENT WOULD BE PROVIDED FOR VEHICLES REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #11338126
60,000 miles · Jun 16, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED…
Read full complaint
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEAD LIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. KING CADILLAC LOCATED AT 1700 W. EVANS ST, FLORENCE, SC 29501, WAS NOTIFIED AND ADVISED THE CONTACT THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #11329208
Mileage unknown · May 30, 2020
Exterior Lighting
MY HEADLIGHT HAS CONSTANT CONDENSATION CAUSING THE BULB TO BURN OUT. SUCH POOR VISIBILITY I WAS FORCED TO LOWER HEADLIGHTS AND DRIVE WITH BRIGHTS ON JUST TO SEE THE LINES ON THE ROAD. I DO EVERYTHING I CAN TO AVOID DRIVING AT NIGHT. MY SON WILL VISIT ME EVERY OTHER WEEK AND PUT A HAIR DRYER ON IT TO REMOVE THE MOISTURE. *TR
NHTSA ODI #11326646
75,000 miles · May 28, 2020
Exterior Lighting
LOW BEAM HEADLIGHTS TO DIM. UNABLE TO SEE AT NIGHT. THIS IS A VEHICLE SAFETY ISSUE. ALMOST RAN A PEDESTRIAN OVER DUE TO NOT BEING ABLE TO SEE HIM CROSSING THE ROAD. *TR
NHTSA ODI #11326350
90,000 miles · May 12, 2020
Exterior Lighting
I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNER…
Read full complaint
I JUST BOUGHT THIS 2013 CADILLAC SRX LUXURY USED FROM A CAR LOT IN MADISON WI. ON OUR WAY HOME TO BARABOO WI THE HEADLIGHTS TURNED ON CAUSE IT WAS GETTING DARK. I COULDN'T TELL IF THE LIGHTS WERE ON OR NOT. TO TEST TO SEE IF THE HEADLIGHTS WORKED PROPERLY I WAITED UNTIL IT WAS DARK AND I DROVE A HALF MILE. AS ALL THE OTHER OWNERS OF THIS MODEL THE LOW BEAMS ARE NOT BRIGHT ENOUGH FOR NIGHT DRIVING. I COULD NOT SEE WHAT SEEMS TO BE A FEW FEET IN FRONT OF ME. I COULD NOT SEE THE SIDES OF THE ROAD AT ALL. THIS IS A MAJOR SAFETY ISSUE. I HAD TO PURCHASE A CAR BECAUSE A DEER RAN IN FRONT OF MY OLD ONE. THE INSURANCE COMPANY TOTALED MY CAR. I COULD NOT IMAGINE TRYING TO DRIVE THE SAME DARK HIGHWAY ON MY WAY HOME FROM WORK WITH THESE LOW BEAMS. THERE ARE DEER EVERYWHERE IN WI. THERE IS A CLASS ACTION LAWSUIT AGAINST GM IN REGARDS TO THIS PROBLEM. I WOULD LIKE TO SEE A RECALL OR A FIX TO BE AVAILABLE THAT WOULD CORRECT THIS DANGEROUS ISSUE. *TR
NHTSA ODI #11324219
Mileage unknown · Mar 13, 2020
Exterior Lighting
LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......
NHTSA ODI #11317930
Mileage unknown · Mar 5, 2020
Exterior Lighting
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT…
Read full complaint
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
2013 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
Illustration