2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID …
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2013 CADILLAC SRX LOW BEAMS ARE VERY DIM DUE TO MOISTURE IN THE PROJECTOR BOWLS. I REPLACED THE FACTORY HALOGEN BULBS WITH AFTERMARKET HID BULBS BUT THE PROBLEM STILL EXISTS. I AM FORCED TO USE HIGH BEAMS DURING RAIN AND IN LOW LIGHT CONDITIONS SINCE YOU CANNOT SEE THE ROAD AND DRIVING IS VERY DANGEROUS. CADILLAC DEALER SAID THAT BOTH HEADLIGHT ASSEMBLIES NEED TO BE REPLACED AT A COST OF $1500.
NHTSA ODI #11196124
Mileage unknown · Apr 11, 2019
Exterior Lighting
BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIV…
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BY FEBRUARY 2017 WE NOTICED THE HEADLIGHTS WERE DIM AND MALFUNCTION, LEAVING US IN FEAR THEY WILL FAIL WHILE DRIVING AT NIGHT, WHICH CAUSED THE SUV TO STAY PARKED AT NIGHT UNLESS ABSOLUTELY NEEDED. ONE NIGHT , COMING BACK FROM AIRPORT WE PULLED OFF THE ROAD AND SAW THE LOW-BEAM HEADLIGHTS HAD COMPLETELY FAILED, WE HAD TO DRIVE HOME WITH THE LAMPS IN "BRIGHT" MODE.THE OUTSIDE INSPECTION INDICATED -EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATED, CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR DIM LIGHT. IT IS VERY DANGEROUS TO DRIVE AT NIGHT WITHOUT HAVING MY BRIGHT LIGHTS ON.
NHTSA ODI #11195727
31,000 miles · Apr 5, 2019
Exterior Lighting
THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF …
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THE NORMAL HEADLIGHTS (NOT THE HIGH BEAMS) ARE SO, SO, SO DIM EVEN WITH BRAND NEW BULBS, THE CAR IS INCREDIBLY DANGEROUS TO DRIVE AT NIGHT. ALMOST CAUSED 2 ACCIDENTS. THIS IS A KNOWN PROBLEM OF THE HEADLIGHT ASSEMBLY HOUSING WHICH DETERIORATES ON THE INSIDE (PRESUMABLY CAUSED BY THE MOISTURE GETTING IN AND RUINING THE INSIDE OF THE HOUSING SO THAT VERY LITTLE LIGHT FROM THE BULBS CAN MAKE IT OUT). DO A GOOGLE SEARCH. THERE ARE HUNDREDS OF CUSTOMERS EXPERIENCING THIS SAME EXACT ISSUE. SPOKE TO CADILLAC AND THEY SAID THEY ARE ONLY FIXING IT FOR PEOPLE IN CA AND FL (THEY WERE SUED FOR THIS ISSUE IN BOTH THOSE STATES) BUT REFUSE TO HELP ANYONE FROM ANY OTHER STATE. SOMEONE IS GOING TO DIE IN AN ACCIDENT. THIS IS EXTREMELY, EXTREMELY DANGEROUS SITUATION. THERE ARE ALSO YOUTUBE VIDEOS SHOWING IT AND PAGES AND PAGES OF FORUM POSTS ABOUT IT FROM PEOPLE WHO ALMOST DIED BECAUSE OF IT. I HOPE NHTSA AND/OR GM DOES THE RIGHT THING BEFORE LIVES ARE LOST.
NHTSA ODI #11194243
Mileage unknown · Mar 29, 2019
Exterior Lighting
DIMS ARE SO DIM YOU CAN'T SEE. NEED TO DRIVE ON HIGH BEAMS AT ALL TIMES!
NHTSA ODI #11192473
53,000 miles · Mar 14, 2019
Exterior Lighting
THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HAN…
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THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTING THIS ISSUE ADDRESSED BY CADILLAC SHOULD BE EASY. BULBS HAVE BEEN REPLACED AND MADE LITTLE OR NO DIFFERENCE. HEADLIGHT REPLACEMENT IS WELL OVER A $1,000.00 AT DEALER. NEW HEADLIGHTS WILL ALSO START TO DETERIORATE AS SOON AS THEY ARE USED DUE TO A DESIGN FLAW IN THE LIGHTS. WE BOUGHT THIS CAR USED IN 2016 AND STARTED TO NOTICE HOW DIM THE HEADLIGHTS WERE BECOMING. EVERYWHERE WE TURN, THERE HAS BEEN NO REMEDY OFFERED.
NHTSA ODI #11186717
40,000 miles · Mar 12, 2019
Exterior Lighting
HEADLIGHTS ARE A SAFETY HAZARD DUE TO HOW DIM THEY ARE. CAN'T SEE ROAD AND OTHER VEHICLES CANT SEE ME
NHTSA ODI #11186248
50,000 miles · Mar 11, 2019
Exterior LightingVisibility/wiper
WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON…
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WE NOTICE OUR HIGHLIGHTS WAS VERY DIM FOR MONTHS I CALLED THE CADILLAC DEALERSHIP IN FORT WALTON BEACH FLORIDA AND SPOKE TO SOMEONE IN THEIR SERVICE DEPARTMENT, THAT SERVICE PERSON CLAIMED HE KNEW NOTHING ABOUT A RECALL ON THE HEADLIGHTS THEN WHEN I TOLD HIM THERE IS A CLASS ACTIONS LAWSUIT ON THE HEADLIGHTS PROBLEM HE PUT ME ON HOLD THEN WHEN HE GOT BACK ON THE LINE HE KNEW ABOUT THE PROBLEM AND TOLD ME TO BRING IN MY CADILLAC AND THEY WOULD WORK OUT SOMETHING MARCH 7, 2019 WE TOOK OUR CADILLAC TO CADILLAC DEALERSHIP IN FORT WALTON BEACH WE SPOKE WITH NICK IN THEIR SERVICE DEPARTMENT HE TOLD US THERE WAS A BLOCK ON THE WARRANTY FOR THE HEADLIGHTS ISSUED THAT MONDAY, MARCH 4, 2019. AND THEY DIDN'T KNOW WHY. OUR CADILLAC IS STILL UNDER THE BUMPER TO BUMPER WARRANTY UNTIL APRIL 2019 NEXT MONTH! BUT NICK SAID THERE ISN'T ANYTHING THEY CAN DO AND HE WILL TRY AND FIND OUT WHY THERE WAS A BLOCK PLACED ON THE HEADLIGHTS. MONDAY, MARCH 4, 2019. WE WAS GIVEN THE REPORT CALLED 'WORKBENCH' WE SPOKE WITH NICK MARCH 8, 2019 DAVID A MANAGER AT CADILLAC FORT WALTON BEACH CALLED US AND SAID HE RECEIVED A LETTER FROM GM THAT THEY WOULD PAY UP TO SIXTEEN HUNDRED DOLLARS ($1,600) BUT WE WOULD HAVE TO PAY FOR THE REPAIRS OUT OF OUR POCKET THEN WOULD BE REIMBURSED BUT BECAUSE THERE IS A BLOCK ON IT THEY CAN'T DO THAT EITHER AND HIS REGIONAL MANAGER AND A DISTRICT MANAGER ARE LOOKING INTO WHY THERE IS A BLOCK ON THE HEADLIGHTS REPAIRS. ON MONDAY, MARCH 11, 2019 DAVID SAID HE WOULD EMAIL US A COPY OF THE LETTER WHICH HAS THE INFORMATION ABOUT THE PAY UPFRONT SIXTEEN HUNDRED DOLLARS ($1,600) FOR OUR RECORDS BECAUSE WE NEVER RECEIVED THAT LETTER OR ANY INFORMATION ABOUT THE FAULTY HEADLIGHTS. AT THIS TIME WE HAVE NOT BEEN GIVEN ANY INDICATION THE PROBLEM WILL BE FIXED!
NHTSA ODI #11185810
70,000 miles · Mar 9, 2019
Exterior Lighting
LOW BEAM HEADLIGHTS ARE SO DIM IT IS NOT SAFE TO DRIVE AT NIGHT UNLESS HIGH BEAMS ARE USED WHICH IS ALSO NOT SAFE.
NHTSA ODI #11185491
65,000 miles · Mar 5, 2019
Exterior Lighting
LOW BEAM HEADLIGHTS ARE SO DIM IT IS UNSAFE TO DRIVE AT NIGHT. IN ORDER TO SEE HIGH BEAMS ARE REQUIRED WHICH IS ALSO UNSAFE FOR OTHER DRIVERS APPROACHING. THERE MUST BE A SOLUTION TO THIS FROM CADILLAC. THIS HAS BEEN AN ONGOING ISSUE. I CANNOT DRIVE THIS VEHICLE AT NIGHT SAFELY.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2013 Cadillac SRX vehicles manufactured May 29, 2012, through June 26, 2013, and equipped with 3.6L engines. In the affected vehicles, in certain driving situations, there may be a three to four second lag in acceleration due to the transmission control module (TCM) programming.
Consequence & remedy
Consequence: A three to four second lag in acceleration may increase the risk of crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module, free of charge. The recall began on June 3, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. General Motors' number for this recall is 14132.
General Motors (GM) is recalling certain model year 2013 Cadillac SRX vehicles, manufactured January 31, 2012, through March 18, 2013, and equipped with 18 inch wheels. On the affected vehicles, the wheel lug nuts may loosen.
Consequence & remedy
Consequence: If the lug nuts loosen, they may fall off or cause the wheel studs to fracture. Either condition would allow the wheel to separate from the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will remove and reinstall the wheel nuts by performing a tire rotation, free of charge. The recall began on June 3, 2013. Owners may contact GM at 1-800-521-7300. GM's recall campaign number is 13116.
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence & remedy
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Additional source detail variants (3)
Electrical System:software
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Power Train:automatic Transmission
General Motors (GM) is recalling certain model year 2013 Buick LaCrosse vehicles, manufactured between April 25, 2012, through March 6, 2013, and model year 2013 Cadillac SRX vehicles, manufactured between May 29, 2012, through February 18, 2013 for failing to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 102, "Transmission Shift Lever Sequence, Starter Interlock, and Transmission Braking Effect." A software problem may cause the transmission to inadvertently shift to Sport mode removing any transmission-related engine braking effect.
Consequence: If engine braking is unexpectedly removed, it may increase the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will reprogram the transmission control module free of charge. The recall began on April 3, 2013. Cadillac owners may call 1-866-982-2339. Buick owners may call 1-866-694-6546.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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