Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
380–25K
3125–50K
6850–75K
7275–100K
57100–150K
4150K+
270 reports with mileage · 146 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Exterior Lighting. Review the 233 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Service Brakes. Review the 42 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 41 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
32 crash reports4 fire reports23 injury reports
What owners actually said
416 reports
133,000 miles · Jan 28, 2021
Air BagsService BrakesCrashInjury
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BA…
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TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE BEGAN TO ACCELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED HE REAR ENDED ANOTHER VEHICLE. AIRBAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED RIGHT FOOT, BACK AND NECK INJURIES AND FRONT PASSENGER SUSTAINED NECK, BACK AND BOTH KNEES INJURED. THE CONTACT DID SEEK MEDICAL ATTENTION THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO TOW LOT. THE CONTACT STATED HE CALLED USED DEALER AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
NHTSA ODI #11390471
75,000 miles · Jan 26, 2021
Exterior Lighting
LOW BEAMS DO NOT ILLUMINATE ROAD, ESPECIALLY BAD IN RAIN AND ON OPEN ROAD OUTSIDE OF CITY.
NHTSA ODI #11390022
Mileage unknown · Jan 15, 2021
Exterior Lighting
IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE T…
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IN 11/2017 I COMPLAINED TO MY DEALER ABOUT HEAD LIGHT LOW LIGHT PROBLEMS. THEY SAID. THERE WAS NOTHING WRONG. I COMPLAINED AGAIN IN 2018. IN 2019 I COMPLAINED AGAIN, THEY REFERRED ME TO AN AUDIO SHOP TO HAVE THE BULBS REPLACED. THAT DID NOT WORK SO I HAD TO REPLACE BOTH HEADLAMPS DUE TO EXTREME SAFETY ISSUES AND NOT BEING ABLE TO SEE AT NIGHT. THEN IN FEB. 2020 I RECEIVED A LETTER FROM CADILLAC THAT THEY KNOW THERE IS AN ISSUE WITH THE HEADLIGHTS AND THEY WOULD REIMBURSE OR REPLACE THE HEADLIGHTS THAT ARE AFFECTED. I SENT IN ALL PAPERWORK FOR THE HEADLIGHTS AND WAS DENIED ANY REIMBURSEMENT. THEY SIGHTED MULTIPLE EXCLUSIONS (I HAD TO ORDER THE HEADLAMPS OFF OF AMAZON BECAUSE MY DEALERSHIP SAID THEY DID NOT HAVE THEM). CADILLAC NEVER SPECIFIED WHAT TYPE OF PAPERWORK AND SPECIFICS, THEY SAID TO SEND IN ANY PAPERWORK RELATED TO THE REPAIR OF THE LIGHTS, WHICH I DID! THIS ISSUE WITH THE HEADLIGHTS WAS AN EXTREME DANGER. ANYTIME I HAD SOMEONE IN MY CAR AT NIGHT THEY ASKED IF MY HEADLIGHTS WERE ON AND COULD NOT BELIEVE THEY WERE. CADILLAC INITIALLY REFUSED TO ACKNOWLEDGE THE PROBLEM AND NOW THEY ARE GIVING ME THE ''RUN AROUND' WITH MULTIPLE EXCUSES AS TO WHY THEY WILL NOT REIMBURSE THE REPAIR I HAD TO MAKE FOR THEIR ACKNOWLEDGED SAFETY ISSUE.
NHTSA ODI #11388321
115,501 miles · Jan 4, 2021
Exterior Lighting
HORRIBLE VISABILITY, PULLED OVER BY THE POLICE AND GIVEN A WARNING TICKET, SAYING MY IT LOOKS LIKE I AM DRIVING WITH MY RUNNING LIGHTS, CAN NOT DRIVE AFTER DARK NOW UNTIL PROBLEM IS CORRECTED, HOW DO YOU CORRECT SOMETHING THAT IS MANUFACTURED THIS WAY AND FOR GM TO REFUSE TO HAVE A RECALL OR OFFER THEM TO BE REPLACED KNOWING THE…
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HORRIBLE VISABILITY, PULLED OVER BY THE POLICE AND GIVEN A WARNING TICKET, SAYING MY IT LOOKS LIKE I AM DRIVING WITH MY RUNNING LIGHTS, CAN NOT DRIVE AFTER DARK NOW UNTIL PROBLEM IS CORRECTED, HOW DO YOU CORRECT SOMETHING THAT IS MANUFACTURED THIS WAY AND FOR GM TO REFUSE TO HAVE A RECALL OR OFFER THEM TO BE REPLACED KNOWING THERE IS AN ONGOING PROBLEM IS RIDICOULOUS AND THE SAFETY BOARD SHOULD DO SOMETHING ABOUT THIS WITH ALL THE COMPLAINTS AND LAWSUITS OUT HERE!!!
NHTSA ODI #11386460
Mileage unknown · Jan 4, 2021
Exterior Lighting
THE LOW BEAMS ARE LIKE HAVING NO LIGHTS AT ALL ON, MAKING NIGHT TIME DRIVING NEXT TO IMPOSSIBLE. SIMILAR TO USING A FLASHLIGHT TO DRIVE WITH. I HAVE TO DRIVE WITH MY HIGH BEAM LIGHTS ON AND BLIND OTHERS JUST SO I CAN SEE. IT'S VERY DANGEROUS.
NHTSA ODI #11386394
Mileage unknown · Dec 31, 2020
Exterior Lighting
IN DECEMBER 2020, I PURCHASED A USED 2012 CADILLAC SRX. ONCE I DROVE THE VEHICLE AT NIGHT, I NOTICED THE HEADLIGHTS ARE VERY DIM. DUE TO THE LOW LIGHTING LEVEL, THE BRIGHT LIGHTS ARE BEST USED. THE HEADLIGHTS ARE DIM WHILE THE VEKICLE IS PARKED OR DRIVEN
NHTSA ODI #11385777
60,000 miles · Dec 17, 2020
Exterior Lighting
THE NORMAL HEADLAMPS ON THE VEHICLE ARE EQUIVALENT TO A NIGHT LIGHT BULB. YOU CANNOT SEE WHEN DRIVING AT NIGHT WITH THE NORMAL HEADLIGHTS ON. APPARENTLY THERE WAS A LAW SUIT FOR THIS, BUT THERE WAS ONLY A CERTAIN TIME PERIOD TO HAVE THE ISSUE FIXED AND IT WAS A REIMBURSEMENT SITUATION WITH A HEFTY OUT OF POCKET EXPENSE. I PURC…
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THE NORMAL HEADLAMPS ON THE VEHICLE ARE EQUIVALENT TO A NIGHT LIGHT BULB. YOU CANNOT SEE WHEN DRIVING AT NIGHT WITH THE NORMAL HEADLIGHTS ON. APPARENTLY THERE WAS A LAW SUIT FOR THIS, BUT THERE WAS ONLY A CERTAIN TIME PERIOD TO HAVE THE ISSUE FIXED AND IT WAS A REIMBURSEMENT SITUATION WITH A HEFTY OUT OF POCKET EXPENSE. I PURCHASED THE VEHICLE AFTER THE FACT, NOT KNOWING OF THIS PROBLEM. I WAS ADVISED BY A GM REPRESENTATIVE TO DRIVE WITH MY HIGH BEAMS ON TO SOLVE THE PROBLEM? IT WORKS, BUT OTHER DRIVERS ARE NOT HAPPY AS THEY FLASH THEIR LIGHTS AT US. WE HAVE NO OTHER SOLUTION, CANT SEE AND DONT HAVE THE $1600 WE WERE TOLD IT COSTS TO FIX THE ISSUE.
NHTSA ODI #11383899
Mileage unknown · Dec 16, 2020
Exterior Lighting
THIS CADILLAC HAS A RECALL ON THE FRONT LIGHTS BECOMING VERY DIM DUE TO MOISTURE BUILD UP WITHIN THE LIGHTS. THEY BECOME DIM WHILE DRIVING DOWN THE ROAD AND GOING FROM HIGH BEAM TO LOW BEAM.
NHTSA ODI #11383689
153,014 miles · Dec 15, 2020
Air BagsPower TrainSuspensionCrash
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. THE CONTACT DAUGHTER WAS DRIVING 65 MPH HIGHWAY WHILE RAINING THE VEHICLE HYDROPLAIN WHICH CAUSED THE CONTACT DAUGHTER TO LOSE CONTROL OF THE VEHICLE. AND CRASHED INTO MEDIUM IN THE ROAD WHERE ANOTHER VEHICLE HIT THE CONTACT DAUGHTER VEHICLE IN THE REAR. THE CONTACT STATED NO FRONT AND …
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TL* THE CONTACT OWNED A 2012 CADILLAC SRX. THE CONTACT DAUGHTER WAS DRIVING 65 MPH HIGHWAY WHILE RAINING THE VEHICLE HYDROPLAIN WHICH CAUSED THE CONTACT DAUGHTER TO LOSE CONTROL OF THE VEHICLE. AND CRASHED INTO MEDIUM IN THE ROAD WHERE ANOTHER VEHICLE HIT THE CONTACT DAUGHTER VEHICLE IN THE REAR. THE CONTACT STATED NO FRONT AND REAR AIR BAGS DEPLOYED IN THE VEHICLE. NO MEDICAL ATTENTION AT THE SCENE OF THE FAILURE. THE CONTACTS DAUGHTER DID GO TO THE HOSPITAL TWO DAYS AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEN THE CONTACT INSURANCE HAD IT TOWED TO DIAGNOSED THE VEHICLE AS A TOTALED LOSS. NOW THE CONTACT JUST RECEIVE A RECALL NOTIFICATION FROM THE VEHICLE MANUFACTURER IN REFERENCE TO REAR SUSPENSION TOE ADJUSTER LINK BEING LOOSE AND NOW THE CONTACT FEEL THAT WAS THE CAUSED TO THE FAILURE OF THE VEHICLE AT THE TIME HIS DAUGHTER WAS DRIVING.THE FAILURE MILEAGE WAS 153,014.
NHTSA ODI #11383574
Mileage unknown · Dec 4, 2020
Exterior Lighting
MY DIM HEADLIGHTS ON MY 2012 CADILLAC SRX ARE DIMMER THAN A FLASHLIGHT. I HAVE REPLACED THE BULBS BUT IT DOESN'T HELP. I HAVE RAN OFF THE ROAD SEVERAL TIMES AND WAS ABLE TO RECOVER. THIS COULD HAVE BEEN TRAUMATIC. I DON'T HAVE $1600 LAYING AROUND FOR THE SAME HEADLIGHTS REPLACEMENT. PLEASE HELP BEFORE I LOSE MY LIFE OR CAUSE T…
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MY DIM HEADLIGHTS ON MY 2012 CADILLAC SRX ARE DIMMER THAN A FLASHLIGHT. I HAVE REPLACED THE BULBS BUT IT DOESN'T HELP. I HAVE RAN OFF THE ROAD SEVERAL TIMES AND WAS ABLE TO RECOVER. THIS COULD HAVE BEEN TRAUMATIC. I DON'T HAVE $1600 LAYING AROUND FOR THE SAME HEADLIGHTS REPLACEMENT. PLEASE HELP BEFORE I LOSE MY LIFE OR CAUSE THE DEATH OF SOME INNOCENT PERSON. THANK YOU.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Consequence & remedy
Consequence: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Consequence & remedy
Consequence: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Consequence & remedy
Consequence: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE20019 · Rear Toe Link Adjuster Separation
Opened Nov 6, 2020 · Closed Dec 23, 2021
Status: closed (inferred from source dates) · Suspension; Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Additional source detail variants (2)
Suspension
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
Suspension:rear
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focused on all 2010-2015 Cadillac SRX vehicles that experienced a rear toe link failure while the vehicle was in motion under various driving conditions. The failures were the same or similar to those addressed by the remedy associated with recall 14V-571. The remedy for recall 14V-571 was to inspect the rear toe link adjusters and replace them if necessary as well as tighten both jam nuts to a manufacturer specified torque. The remedy can be reversed when the vehicle gets a rear alignment adjustment and the jam nuts are not properly re-torqued to the manufacturer's specification. ODI's data review confirmed a high toe link failure rate in vehicles that either had and had not received the remedy associated with recall 14V-571. On June 24, 2021, GM filed a defect information report recalling all 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles to remedy the potential failure of the rear toe link adjuster while driving. The remedy replaces adjustable toe links with non-adjustable toe links. The recall (21V-473) includes vehicles that were remedied under 14V-571. In view of the recall action being taken by GM, ODI is closing this Preliminary Evaluation. NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov.The ODI identification numbers for the complaints cited above can be found in a separate document attached to this closing resume.
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