2012 Cadillac Srx

The contact owns a 2012 Cadillac SRX. The contact stated that while driving downhill at approximately 35 mph, there was a loud screeching sound coming from the rear of the vehicle. The vehicle drove into the opposite lane before stopping on the side of the roadway. Upon inspection, it was determined that the rear passenger’s side wheel had detached. The vehicle was towed to the local dealer who diagnosed that the rear passenger’s side suspension toe link had fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 112,550.

Because of the poor design of the headlights on the Cadillac SRX, I was afraid to drive at night because the lights are too dim to see the road ahead. After being pulled over by a police officer for driving with my headlights on bright, I made the financial sacrifice to pay for replacement headlight units. I'm glad I did because it makes a world of difference and I may have saved my life.

The contact owns a 2012 Cadillac SRX. The contact stated that headlights were extremely dim and failed to properly illuminate while driving. There was no warning light illuminated. The contact stated that due to water seeping through the rubber sealant on the headlights, condensation had built up inside the headlight module which had caused the failure. The contact used the hi-beam headlights while driving at night due to the failure. The dealer was notified of the failure and informed him that there were no recalls on the vehicle for the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 108,000.

NOTIFIED BY LETTER 02.24.2020 FROM CADILLAC GM,LLC OF HEADLAMP/HEADLIGHT ISSUES FOR SRXS 2011-2015. THE REPAIRS AT THE DEALERSHIP WERE CHARGED TO THE CUSTOMER AS STATED IN THEIR LETTER. I WAS REQUIRED TO PAY $1396.00,COMPLETE A PAPER FORM, & MAIL IT WITH RECEIPTS TO A 3RD PARTY. BECAUSE OF A BACKORDER FOR REPLACEMENT PARTS, MY PROBLEM WAS NOT REPAIRED UNTIL OCTOBER 2020. AFTER WAITING FROM MID OCTOBER, I FINALLY RECEIVED MY REFUND IN FEBRUARY 2021. THIS ISSUE WAS SAFETY RELATED FOR DIMMING HEADLIGHTS AT NIGHT. CUSTOMERS WERE FORCED TO PAY UP FRONT TO FIX THE DANGEROUS ISSUE. GM ALSO HAD A DEADLINE OF MAY 28, 2020 TO SUBMIT DOCS FOR REIMBURSEMENT. THIS WAS EXTENDED ONLY FOR CUSTOMERS WITH PRODUCT BACKORDERS. THE PANDEMIC HIT JUST 1 MONTH AFTER GM ISSUED THIS LETTER. WITH JOB LOSSES,ILLNESSES, & DEATHS, GM DID NOT SEND ANY LETTERS MODIFYING THEIR ISSUE FOR SRXS OR OFFERING ALTERNATIVE OPTIONS FOR THOSE IN FINANCIAL CRISIS DURING COVID-19. SO MANY THINGS WRONG WITH THIS PRODUCT ISSUE AND HOW UNPROFESSIONAL & DISLOYAL GM/CADILLAC HAS BEEN TO THEIR SRX OWNERS. I HAVE THE ORIGINAL LETTER AND CHRONOLOGICAL DETAILS OF MY EXPERIENCE.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW-BEAM HEADLIGHTS FAILED TO PROVIDE ADEQUATE LIGHTING TO SEE THE ROAD. THERE WERE NO WARNING LIGHTS ILLUMINATED. CADILLAC OF SIOUX FALLS (101 CAROLYN AVE, SIOUX FALLS, SD 57107, (605) 336-5060) WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT REPLACED THE LOW-BEAM LIGHT BULBS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

WE WERE TRAVELING ON A CITY STREETS AND THE BREAK SYSTEM ON THE VEHICLE WAS WORKING PROPERLY UNTIL WE HAD TO DO A HARD BREAKING EMERGENCY STOP AT APPROXIMATELY 25 TO 30 MPH. THERE WERE ICY CONDITIONS AND WE SLID THROUGH AN INTERSECTION. IMMEDIATELY AFTER THE EMERGENCY BREAKING, AND WHEN WE APPLIED THE BREAKS AGAIN, THE BREAK PEDAL HAD NO RESISTANCE AND THE BREAK PEDAL WOULD SLOWLY GO THE FLOOR WITH LITTLE OR NO BREAKING ACTION. A INSPECTION UNDER THE VEHICLE DID NOT REVEAL ANY FLUID LEAKS TO INDICATE A RUPTURE OF THE SEALED BREAK SYSTEM. RESEARCH ON THE INTERNET SUGGEST THAT A VALVE MAY HAVE BECOME STUCK OPEN IN THE ABS CONTROL VALVE ASSEMBLY REVERTING FLUID BACK TO THE MASTER CYLINDER RESERVOIR AND NOT TO THE WHEELS. IF THIS IS THE CASE, THIS COULD POTENTIALLY BE A SAFETY HAZARD FOR AN UNSUSPECTING DRIVER OF ANY BREAKING PROBLEMS WHILE CONTINUING TO DRIVE THE VEHICLE AFTER HARD BREAKING. THE MILLAGE ON THE VEHICLE WAS APPROXIMATELY 53000 MILES. I HAVE NOT FOUND ANY RECALLS ON THIS PROBLEM BUT, I THINK IT MAY BE WARRANTED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED.

IN FEB. 2019 MY BRAKE PEDAL WENT TO THE FLOOR CAUSING ME TO RUN A RED LIGHT. THERE WAS NO ACCIDENT. THE PROBLEM DID NOT REPEAT AND I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHICH COULD NOT FIND A PROBLEM AND REPLACED ALL PARTS WHICH COULD HAVE CAUSED IT. THE BRAKE PEDAL AGAIN WENT TO THE FLOOR IN FEB. 2021 WHEN EXITING A STORE PARKING LOT AND NO ACCIDENT OCCURRED. AGAIN TOOK TO DEALERSHIP WHO DID NOT FIND A PROBLEM.