2011 Cadillac Srx

SENATOR SHERROD BROWN WRITES IN BEHALF OF CONSTITUENT REGARDING THEIR 2011 CADILLAC SRX. CONSTITUENT STATED THAT THEIR CHECK ENGINE LIGHT WAS ILLUMINATED ON VEHICLE. THE CONSUMER STATED THE DEALERSHIP TURNED OFF THE FAILURE CODES JUST BEFORE SELLING THE VEHICLE. THE VEHICLE WAS FOUND TO NEED AT LEAST $6,000.00 WORTH OF REPAIRS, SHORTLY AFTER BEING PURSCHASED. THE REAR AXLE AND EMISSIONS WERE POINT OF FAILURES.

The headlights, driver and passenger, repeatedly fill up with water/condensation and cause the light to short completely. This is dangerous for night time driving as it impairs visibility and is also illegal. When I asked a repairman about a replacement I was told that it’s useless as the replacement parts are made of the same components and I would pay thousands of dollars to eventually incur the same problem because it is a design flaw. There is no warning that the light is going to short. It just shorts but it usually is when the water has built up inside the light. If it rains or snows I’m guaranteed to get water in the lights and with large accumulations of precipitation is when it’s for sure shorting out from water/condensation buildup. I have had the lights short at least 4 times over the last two years.

UNKNOWN THE DIM HEADIGHTS AS WELL AS MOISTURE IN HEADLIGHTS SEEMS TO BE A COMMON PROBLEM . IT IS NOT SAFE DRIVING WITH THE HEADLIGHS ON DIM---YOU MUST DRIVE WITH THEM ON HIGH BEAM TO BE ABLE TO SEE THE ROAD AHEAD. SOMETHING NEEDS TO BE DONE FOR GM TO CORRECT THIS MOST DANGEROUS PROBLEM AS MANY ARE HAVING THIS SAME PROBLEM. PLEASE HELP!!!11

The contact owns a 2011 Cadillac SRX. The contact stated that while driving the vehicle lost motive power while the accelerator pedal was being depressed. The contact stated that the ABS and Stabili Trak warning lights illuminated and the message to service Stabili Trak was displayed. The contact stated he noticed the failure for the first time 02/07/2019, and the vehicle was taken to the King O'Rourke Cadillac (756 Smithtown Bypass #101, Smithtown, NY 11787) where the vehicle was repaired. However, the contact did not know what was repaired. The contact stated that upon retrieving the vehicle he noticed that the warning lights were still illuminated. The dealer informed him that it could be a voltage issue and the battery was replaced. However, the failure reoccurred 01/07/2020. The vehicle was then taken to Bical Cadillac (2859 Flatbush Ave, Brooklyn, NY 11234) where an unknown diagnosis and repairs were completed on the vehicle. The contact stated that the failure was resolved for a while but reoccurred on 11/15/2021. The contact stated that he received notification for NHTSA Campaign Number: 21V473000 (Suspension) and the vehicle was taken back to Bical Cadillac to be serviced for the recall. The contact stated that immediately after departing the dealer the same warning lights and service messages illuminated. The contact stated he called the dealer and was advised that if he brought the vehicle back to the dealer, he would be responsible for payment. The contact stated he contacted the manufacturer for the pervious failures and was sent a gift card towards his next repair as well as a complaint was filed with the manufacturer. The failure mileage was 11,400.

Car has stalled out 5 times since NOV 12,2021 to Nov 22, 2021 and now the car has broken down in the middle of the road and will not start back up. We were at a red light when it just turned off and does not work now. It was smoking and smelled horrible like burning plastic. I had to remove my kids from the car because they could not breath anymore.

Engine timing chain had stretched and jumped a notch on the sprocket, which caused the check engine light to come on, and that's the only reason I knew there was an issue. If I had kept driving it and it jumped another notch, it would have stalled, making the vehicle hard to control. I've read numerous other owners have had the same issue with this vehicle.

The contact owns a 2011 Cadillac SRX. The contact stated the suspension and rear axle service message was displayed. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not available. The contact was informed that parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 75,000. Parts distribution disconnect.

The contact owns a 2011 Cadillac SRX. The contact stated that while driving at various speeds, the service Stabili-trac and traction control warnings were displayed. The contact stated that the vehicle also failed to start and was towed to the dealer. The dealer was unable to diagnose the cause of the failure. The contact stated that her husband replaced the camshaft sensor. The contact stated that she had an alignment and the front tie rod was replaced by the independent mechanic. The contact stated that the rear end started to shake while driving. The contact stated that she received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, parts were not available. The contact stated that she called Don Wood Chevrolet Buick (12916 OH-664, Logan, OH 43138) who stated that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that she had attempted to call the manufacturer several times but no one answered the customer service number. The approximate failure mileage was 186,000.

The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that after receiving the vehicle back from the dealer after the recall repair, an abnormal noise was heard, and the vehicle would not accelerate and then stalled. The contact noticed there was red fluid leaking on the ground. The vehicle was taken to another dealer and the dealer put the vehicle on the lift and there was a leak coming from the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 285,000.