2011 Cadillac Srx

Received Recall notice (#N212340980), contacted several dealers and ALL said the same thing: if you did not purchase the car here, then appointments are six weeks out! Finally, went Tremonte Cadillac as they were kind enough to take the car in sooner; brought the car there and within fifteen minutes I was told "you are all set", thanked him and left. On the way home the "Service Rear Axle" message came back up again! Being the weekend I did not contact the dealer. The next day the light came back on and the vehicle information center would not display. Contacted the dealer and they said to bring the car back. The fact that the dealer is 45mins away, my difficult work schedule and being told the car can be driven, you just lose the AWD capability, I opted to wait till the fall. Also several attempts to contact Cadillac by phone, email and letters-with not one response! I am writing you at this time as we detected the car pulling to the right and loss of AWD system. Hoping your office can assist us. Respectfully, [XXX] and [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2011 Cadillac SRX. The contact stated that the rear axle, suspension, park assist, and stability tract control warning indictor lights were illuminated. The contact stated that while driving, the vehicle fishtailed. The contact called the local dealer. A multi-point inspection was provided by the dealer, who informed contact that the power steering and transmission lines were leaking. Additionally, a fuse was missing, the malfunction light illuminated and the vehicle failed to accelerate. The vehicle was repaired. The contact stated that while driving, the vehicle failed to accelerate. The check engine, ABS, traction control and an unknown warning light illuminated. The contact stated the failure was related to NHTSA Campaign Number 21V473000 (Suspension). The manufacturer was contacted and referred the contact to the local dealer however, no additional assistance was provided. The failure mileage was 204,875.

My headlights are so dim i cannot use my car at night. It started a while ago I have replaced the lights but they become dim and the moisture in the headlights is terrible it is so dangerous to drive my car at night i cannot move it once it is dark. I have searched and found that this is an ongoing issue not only in my 2011 model but all Cadillac and is a known issue that Cadillac refuses to take responsibility for. I received a letter during the high of COVID stating they would reimbursement if you had gotten it fixed but i got the letter in May and time to get the repair and the reimbursement had passed. live in NY and everything was shut down for quiet sometime so perhaps the letter was sent internationally at that time so i couldn't take advantage of the offer. My understanding is that it will be around $1600.00 to repair the headlights which i feel i should not have to bear after paying so much money for my car this is a manufacturer defect and they should bear the responsibility to correct and fix my car. I purchased my vehicle and paid 48K which wasn't cheap I should not have to pay additional out of pocket due to their poor workmanship and parts.

The contact owns a 2011 Cadillac SRX. The contact stated while starting the vehicle, the stability service and service tracking control lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the passenger’s side wheel sensor was faulty. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.

Master brake cylinder/ABS Hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because THIS IS A SCARY situation.

The contact owns a 2011 Cadillac SRX. The contact stated there was a default of service axle notification warning light on the instrument panel while starting the vehicle. The vehicle was diagnosed at a local dealer with an external rear axle leak. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000

My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I’ve looked up the problem online and found out I’m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400.00 each. I want to replace both sides. They say they don’t have both available. My guess is there’s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can’t even replace the part ?