NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
12 reportsClear category filterMileage unknown · Sep 17, 2018
SuspensionCrashInjury
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE AND AN INTERMITTENT FAILURE REGARDING THE REAR SUSPENSION. IN ADDITION, THE REAR OF THE VEHICLE SWAYED BACK AND FORTH. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED, WHICH CAUSED DIFFICULTY WHEN TURNING THE VEHICLE…
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TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE AND AN INTERMITTENT FAILURE REGARDING THE REAR SUSPENSION. IN ADDITION, THE REAR OF THE VEHICLE SWAYED BACK AND FORTH. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR DIFFERENTIAL FAILED, WHICH CAUSED DIFFICULTY WHEN TURNING THE VEHICLE IN EITHER DIRECTION AT LOW OR HIGH SPEEDS. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH ON THE HIGHWAY, THE REAR OF THE VEHICLE SWAYED IN BOTH DIRECTIONS. AS A RESULT, THE VEHICLE SPUN OUT OF CONTROL ACROSS FOUR LANES OF TRAFFIC AND CRASHED INTO A MEDIAN. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A HEAD INJURY, NECK AND BACK PAINS, AND HEADACHES. THE FRONT PASSENGER SUSTAINED A SPRAINED LEFT THUMB, AND NECK AND BACK PAINS. THE REAR PASSENGER SUSTAINED BACK AND MUSCLE PAINS, AND FEET INJURIES. ALL THE OCCUPANTS RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BY THE POLICE TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE CRASH. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA ODI #11129886
80,000 miles · Nov 3, 2017
SteeringSuspensionWheels
MY 05 CADILLAC SRX HAVE A SERIOUS SAFETY ISSUE IN THE FRAME WHERE AS A METAL PICE ON LEFT AND RIGHT FRONT HAVE ROTTED ALL THE WAY THROUGH. I HAVE PICTURES OF THE PROBLEM. I NEED SOMEONE TO HELP ME BECAUSE NO CAR SHOULD HAVE THIS PROBLE WITH ONLY 80 THOUSAND MILES ON IT. HOW CAN I SEND THE PICTURE TO.
NHTSA ODI #11043134
109,916 miles · Apr 8, 2016
EnginePower TrainSteering
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEED…
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TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER WHO REFUSED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 109,916.
NHTSA ODI #10854380
98,000 miles · Aug 4, 2014
Electrical SystemExterior LightingSuspension
THRU OUT THE OWNERSHIP OF THIS VEHICLE, IT HAS HAD MULTIPLE SIGNAL AND HEADLIGHT PROBLEMS, IGNITION, AND NOW THE SUSPENSION SYSTEM DEFECTIVE. (QUOTED BY GM DEALERSHIP, COST WILL BE $5,000.00 PLUS). WHAT DOES IT TAKE, AN ACCIDENT KILLING SOMEONE FOR GM TO REPAIR/REPLACE, WHATEVER IT TAKES, ON THIS VEHICLE? PLEASE, I URGE GM TO C…
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THRU OUT THE OWNERSHIP OF THIS VEHICLE, IT HAS HAD MULTIPLE SIGNAL AND HEADLIGHT PROBLEMS, IGNITION, AND NOW THE SUSPENSION SYSTEM DEFECTIVE. (QUOTED BY GM DEALERSHIP, COST WILL BE $5,000.00 PLUS). WHAT DOES IT TAKE, AN ACCIDENT KILLING SOMEONE FOR GM TO REPAIR/REPLACE, WHATEVER IT TAKES, ON THIS VEHICLE? PLEASE, I URGE GM TO CONSIDER STEPPING UP TO THE PLATE AND TAKING CARE OF THIS VERY SERIOUS PROBLEM. WE HAVE OWNED 5 NEW CADILLACS WITH NO PROBLEMS, UNTIL NOW. WE LOVE THIS CAR BUT ARE VERY HESITANT TO TAKE THIS VEHICLE LONG DISTANCES. PLEASE, PLEASE TAKE CARE OF THIS PROBLEM. *TR
NHTSA ODI #10618784
114,000 miles · Oct 12, 2011
Air BagsElectronic Stability Control (esc)SuspensionCrashInjury
I HAVE HAD SEVERAL INCIDENTS WHEN MY "VEHICLE STABILITY CONTROL" HAS TURNED ON BY ITSELF CAUSING THE ENTIRE CAR TO VIOLENTLY JERK TO THE RIGHT SIDE. I WAS COMING OFF OF A EXIT ON 8/18/2011 AT ABOUT 40MPH ONCE AGAIN THE TRACTION CONTROL CAME ON FOR NO REASON CAUSING THE VEHICLE TO JERK VIOLENTLY TO THE RIGHT, I LOST CONTROL OF TH…
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I HAVE HAD SEVERAL INCIDENTS WHEN MY "VEHICLE STABILITY CONTROL" HAS TURNED ON BY ITSELF CAUSING THE ENTIRE CAR TO VIOLENTLY JERK TO THE RIGHT SIDE. I WAS COMING OFF OF A EXIT ON 8/18/2011 AT ABOUT 40MPH ONCE AGAIN THE TRACTION CONTROL CAME ON FOR NO REASON CAUSING THE VEHICLE TO JERK VIOLENTLY TO THE RIGHT, I LOST CONTROL OF THE VEHICLE, JUMPED A CURB, HIT A LIGHT POLE AND ROLLED INTO THE TREES. CAUSING ME TO LOOSE CONSCIOUSNESS, MISS 6 WEEKS FROM WORK AND INCUR THOUSANDS OF DOLLARS IN REPAIR COSTS AND MEDICAL EXPENSES. THE AIRBAGS DID NOT DEPLOY DURING THE RIGHT SIDE FRONTAL CRASH. THE SEATBELT CAUSED 3 HERNIATED DISKS IN MY NECK THAT I AM STILL BEING TREATED FOR. IN ADDITION TO THAT THE TRANSFER CASE CHAIN SNAPPED AND I HAD TO PAY OUT OF POCKET FOR THE REPAIR. *KB
NHTSA ODI #10429582
40,000 miles · Apr 28, 2011
Suspension
TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE SHOCK ABSORBER WAS NOT FUNCTIONING PROPERLY, CAUSING THE VEHICLE TO BOUNCE UP AND DOWN WHEN TRAVELING. AT 40,000 MILES, THE CONTACT STATED THAT THE SERVICE SUSPENSION SYSTEM INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL INTERMITTENTLY. THE DEALER ADVISED THE …
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TL*THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT THE SHOCK ABSORBER WAS NOT FUNCTIONING PROPERLY, CAUSING THE VEHICLE TO BOUNCE UP AND DOWN WHEN TRAVELING. AT 40,000 MILES, THE CONTACT STATED THAT THE SERVICE SUSPENSION SYSTEM INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL INTERMITTENTLY. THE DEALER ADVISED THE CONTACT THAT THE ELECTRONIC SUSPENSION CONTROL MODULE WAS CORRODED AND NEEDED TO BE REPLACED. THE MANUFACTURER OFFERED TO PAY HALF OF THE REPAIR COST. THE CURRENT MILEAGE WAS 80,000 AND THE FAILURE MILEAGE WAS 40,000.
NHTSA ODI #10398141
Mileage unknown · Sep 10, 2008
Engine And Engine CoolingSuspension
WE HAVE A NOISE AROUND THE WHEEL AREA AND THE ENGINE AREA OF THE VEHICLE WE HAVE HAD IT CHECKED OUT BUT THE DEALSHIP TELLS US ITS SOMETHING THAT COMES WITH THE VEHICLE .. TO ME IT SOUNDS LIKE LIFTERS.. THE SOUND STARTED AROUND A MONTH AFTER WE BROUGHT IT .. IT SEEMS TO BE GETTING LOUDER... *TR
NHTSA ODI #10241765
Mileage unknown · Aug 16, 2007
SuspensionCrashInjury
LOST CONTROL OF VEHICLE AND WENT OFF THE ROAD. I BELIEVE THE CAUSE COULD BE THE RECALL#06V12500. DEALERSHIP IS CHECKING THE WELD. *JB
NHTSA ODI #10199834
23,000 miles · Aug 25, 2006
Suspension
RIGHT REAR WELD BROKE DUE TO INCORRECT WELD MAKING MY TIRE INVERTED AND UN-DRIVABLE. I WAS NOT NOTIFIED OF THIS RECALL - WAS INFORMED MY VIN WAS NOT INCLUDED IN THIS RECALL SO OTHERS NEED TO BE AWARE. I WOULD LIKE TO KNOW IF MY VIN NUMBER WAS IN FACT NOT PART OF THIS RECALL. *JB
NHTSA ODI #10166501
1,400 miles · Aug 15, 2006
Fuel System, GasolineSuspension
FUEL GAUGE HAS GONE OUT FOUR TIMES; PROBLEMS WITH THE SUSPENSION. *NM
NHTSA ODI #10165556
Official recalls
3Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Dec 20, 2007
ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK.
Consequence & remedy
Consequence: A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PINION SEAL FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 1, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-458-8006 OR HTTP://WWW.CADILLAC.COM; PONTIAC AT 1-800-620-7668 OR HTTP://WWW.PONTIAC.COM; AND SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM.
Apr 20, 2006
CERTAIN VEHICLES HAVE A LEFT OR RIGHT REAR SUSPENSION TOE LINK THAT COULD SEPARATE BECAUSE OF AN INCORRECT WELD.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, THE AFFECTED REAR WHEEL WOULD BE ABLE TO TURN IN OR OUT, AFFECTING VEHICLE CONTROL, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE RIGHT AND LEFT TOE LINK AND REPLACE AS REQUIRED. IF A TOE LINK IS REPLACED, THE DEALER WILL PERFORM A WHEEL ALIGNMENT. THE RECALL BEGAN ON MAY 3, 2006. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.
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