NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
12 reportsClear category filter72,500 miles · Sep 18, 2020
EnginePower TrainSuspension
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE TH…
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ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
NHTSA ODI #11359892
Mileage unknown · May 30, 2017
SteeringSuspension
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE IN THE SUSPENSION. ALSO, WHILE DRIVING, THE STEERING WHEEL VIBRATED UNCONTROLLABLY AND THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN …
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
NHTSA ODI #10992341
Mileage unknown · Mar 22, 2017
Electronic Stability Control (esc)SuspensionVehicle Speed Control
EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.
NHTSA ODI #10967850
Mileage unknown · Dec 21, 2016
Electronic Stability Control (esc)Power TrainService Brakes
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NO…
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I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ALSO COMES ON EVERY TIME I START MY VEHICLE. THIS SEEMS TO CAUSE THE TRACTION CONTROL FEATURE TO MESS UP, WHICH THEN ON OCCASION WHEN I PRESS MY BRAKES, EVEN SLIGHTLY, MY BRAKES LOCK UP AND I SKID FOR JUST A SECOND. MY POWER STEERING FLUID SEEMS TO CONTINUALLY LEAK OR THE PUMP IS BAD. I HAVE REFILLED MY RESOVOIR MANY TIMES AND I CONSTANTLY HAVE A VERY LOUD "WHINING" SOUND. MY POWER STEERING SYSTEM ALSO SEEMS TO GO OUT OCCASIONALLY AND MY VEHICLE IS VERY DIFFICULT TO TURN.
NHTSA ODI #10936767
57,404 miles · Mar 18, 2013
SteeringSuspension
I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? H…
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I OWN A 2004 CADILLAC SRX WITH ONLY 75,000 MILES ON IT AND THE STEERING GEAR (RACK-IN-PINION) HAS TO BE REPLACED NOW FOR THE 2ND TIME. THE FIRST TIME IT HAD TO BE REPLACED WAS AFTER THE CAR JUST WENT OUT OF WARRANTY WITH ONLY 57,000 MILES ON IT AND CADILLAC WOULD NOT REPAIR IT UNDER WARRANTY, ONLY 7,000 MILES OUT OF WARRANTY?? HOW OFTEN DO YOU HAVE TO REPLACE THE STEERING GEAR ON A BWM, VOLVO, LEXUS, INFINITY OR EVEN YET A YUGO AT ONLY 57000 MILES? THE CAR HAS BEEN PERFECTLY MAINTAINED, SERVICED AND KEPT IN EXCELLENT CONDITION. IT WAS REPLACED WITH A BRAND NEW STEERING GEAR FROM CLASSIC CADILLAC. NOW ONLY 18 MONTHS LATER AND 17000 MILES THE STEERING GEAR HAS GONE BAD AGAIN. THIS IS A VERY EXPENSIVE REPAIR AND CADILLAC/GM IS TELLING ME THAT THE PART ONLY COMES WITH ONLY A 12 MONTH, 12000 MILE WARRANTY??? THIS IS OBVIOUSLY A DEFECTIVE IN THE DESIGN OF YOUR PRODUCT. I CALLED THE 800-458-80006 CUSTOMER HELP LINE AND HAVE LITTLE CONFIDENCE THAT CADILLAC WILL HELP ME WITH THIS PROBLEM. MY CAR IS NOW GOING TO BE TIED UP IN THE SHOP FOR SEVERAL DAYS AND IS GOING TO BE A HUGE INCONVENIENCES AND EXPENSE TO MYSELF AND FAMILY. PLEASE LET ME KNOW WHO I CAN SPEAK WITH AT CADILLAC/GM TO TALK WITH ABOUT THIS OBVIOUS DEFECT IN YOUR PRODUCT. *TR
NHTSA ODI #10503478
95,000 miles · Apr 26, 2011
Suspension
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN SHE TRIED TO ENGAGE THE BRAKE PEDAL IT EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ELECTRONIC BRAKE CONTROL MODULE WAS DEFECTIVE AND WOULD NEED TO BE REBUILT. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER, THE FAILUR…
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TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT WHEN SHE TRIED TO ENGAGE THE BRAKE PEDAL IT EXTENDED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ELECTRONIC BRAKE CONTROL MODULE WAS DEFECTIVE AND WOULD NEED TO BE REBUILT. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT THE HUB BEARING WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 100,000.
NHTSA ODI #10397929
99,000 miles · Jan 18, 2011
StructureSuspensionCrash
FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER…
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FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO LONG. I AM SO TIRED OF THIS 7 MONTH HEADACHE. PLEASE LOOK INTO EXPANDING THE RECALL ON THE 05 TO INCLUDE THE 04. IT IS THE IDENTICAL ISSUE AND IT CAN BE EXTREMELY DANGEROUS. IT IS JUST DISCUSSING HOW THEY CAN FORGET TO ACTUALLY WIELD PART OF THE FRAME. THERE IS NO EXCUSE FOR THAT! ESPECIALLY WHEN THEY REFUSE TO ACTUALLY MAKE IT RIGHT. THEY WILL NOT EVEN GET ME A RENTAL CAR. I HAD TO GET A NEW CAR BECAUSE THE SRX IS NOT EVEN ABLE TO BE SOLD. I'M JUST OUT OF 15K?. PLEASE LOOK INTO THIS. I HAVE AMPLE PHOTOS AND DOCUMENTATION AND RECORDED PHONE CALLS FROM GM. I TRULY DON'T WANT TO SEE SOMEONE GET KILLED AS CAN EASILY HAPPEN. THIS IS JUST HORRIBLE NEGLIGENCE ON GM'S BEHALF. I ALSO THOUGHT THEY HAD TO CONTINUE MAKING PARTS FOR 10 YEARS BY LAW? THEY JUST RECENTLY STOPPED MAKING THIS STYLE. THEY STILL HAVE 8 YEARS LEFT BY LAW TO MAKE THE PARTS. *TR
NHTSA ODI #10377025
64,000 miles · Nov 17, 2010
Suspension
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE WOULD PULL TO THE RIGHT, CAUSING THE BRAKES TO BECOME ENGAGED AND THE VEHICLE TO STOP. THE SERVICE STABILIZING SYSTEM LIGHT ILLUMINATED AT THE TIME. THE CONTACT HAD TO HIT THE RESET BUTTON AND THE COMPUTER RESET ITSELF. THE FAILURE OCCURRED INTERMITTENTLY…
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE WOULD PULL TO THE RIGHT, CAUSING THE BRAKES TO BECOME ENGAGED AND THE VEHICLE TO STOP. THE SERVICE STABILIZING SYSTEM LIGHT ILLUMINATED AT THE TIME. THE CONTACT HAD TO HIT THE RESET BUTTON AND THE COMPUTER RESET ITSELF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER COULD FIND NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
NHTSA ODI #10366560
108,000 miles · Sep 11, 2010
SuspensionCrash
MY REAR SUBFRAME CAME UN-WELDED. CAR LOST ABILITY TO CONTROL DIRECTION DUE TO REAR WHEEL POINTING IN DIFFERENT DIRECTIONS. THERE IS A RECALL FOR THIS EXACT PROBLEM ON THE 2005 MODEL BUT NOT YET FOR THE 2004 MODEL. *TR
NHTSA ODI #10355010
111,345 miles · Jun 10, 2010
Suspension
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE UNEXPECTEDLY SPUN OUT OF CONTROL ONTO THE SIDE OF THE ROAD INTO THE GRASS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE EXHIBITED A PARTIAL DETACHMENT OF THE SUBFRAME CAUSED BY DE…
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE VEHICLE UNEXPECTEDLY SPUN OUT OF CONTROL ONTO THE SIDE OF THE ROAD INTO THE GRASS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE EXHIBITED A PARTIAL DETACHMENT OF THE SUBFRAME CAUSED BY DEFECTIVE OR MISSING FRAME WELDS. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V125000 (SUSPENSION: REAR) FOR THE 2005 CADILLAC SRX MODEL. THE CONTACT IS CONCERNED THAT THE RECALL DOES NOT INCLUDE HIS YEAR, MAKE AND MODEL VEHICLE. HE EXPERIENCED THE IDENTICAL FAILURES AS MENTIONED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 111,345.
NHTSA ODI #10335685
Official recalls
7Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Oct 9, 2008
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Consequence & remedy
Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Feb 9, 2005
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
Jan 20, 2005
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Consequence & remedy
Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Jun 9, 2004
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Consequence & remedy
Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.
Mar 29, 2004
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Consequence & remedy
Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
Sep 29, 2003
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.