2004 Cadillac Srx

ATTEMPTING TO LEAVE GAS STATION, CAR BEGAN TO DECELERATE AND THE ENGINE REV'D HIGH. THIS WAS AN ISSUE WITH THE THROTTLE THAT COST OVER $600.00 TO REPAIR. NOW, I AM HEARING A CLICKING NOISE AT SUDDEN ACCELERATION, TOOK TO CADILLAC DEALER FOR DIAGNOSTIC AND THEY TOLD ME IT WAS "SOMETHING" IN THE TRANSFER CASE AND THAT THEY COULD NOT REPLACE PARTS, THAT I WOULD HAVE TO REPLACE THE WHOLE THING AT A COST OF $3000.00! I DEFINITELY DO NOT HAVE THE MONEY TO REPAIR THIS ITEM. THIS HAS REALLY TURNED ME OFF. I PLAN TO PURCHASE ANOTHER VEHICLE AND WOULD LOVE TO BUY AMERICAN, BUT WITH THIS LEVEL OF SERVICE AND LACK OF CARE FOR THE CUSTOMER, I AM GOING TO LOOK ELSEWHERE. IT SEEMS THERE ARE SEVERAL FORUMS FOR THIS PROBLEM FOR THE SAME YEAR WITH THE EXACT PROBLEM. CADILLAC SHOULD PROVIDE BETTER SERVICE FOR PARTS THAT THEY KNOW ARE DEFECTIVE. *TT

2004 CADILLAC SRX HAS A PROBLEM WITH ONE OF THE FOLLOWING, CV JOINT, TORQUE CONVERTER, OR THE CHAIN LOCATED IN THE TRANSFER CASE. ALL OF WHICH CAUSE THE VEHICLE, WHEN ACCELERATED AT A STOP, ON A HILL, OR TRAVELING (AT ANY SPEED) UP A HILL TO MAKE A LOUD POPPING OR CLICKING NOISE. I HAVE REVIEWED THIS AND HAVE A 6 PAGE PRINTOUT FROM ONE SITE ON THE SAME YEAR AND MAKE OF THIS VEHICLE PROBLEM WITH NOTHING BEING DONE, IT IS A HAZARD WHEN TURNING ONTO A ROAD AND NEEDING TO ACCELERATE TO KEEP FROM GETTING REAR ENDED, I FEEL FOR SAFETY THIS VEHICLE NEEDS TO UNDERGO AN INVESTIGATION AND POSSIBLY A RECALL ON THIS DEFECT THAT THE COMPANY HAS CLEARLY OVERLOOKED. *TR

SRX 2004 HAS ALREADY HAD TRANSMISSION REBUILT AND I AM TRYING TO GET THROTTLE BODY ALSO REPLACED AFTER THROTTLE DID NOT RESPOND AND COASTED BACKWARDS ALMOST CATCHING 3 TEENS RUNNING BETWEEN MY CAR AND ONE BEHIND ME. TRANSMISSION WAS TAKEN CARE OF BUT HESITATION ON THROTTLE HAS BEEN CONTINUOUS FOR OVER A YEAR WITH NO ONE TELLING ME WHAT WAS WRONG. JUST THIS WEEK I WAS TOLD THROTTLE BODY NEEDS REPLACED. *TR

DURING ROUTINE ACCELERATION THE CAR ACCELERATOR BECAME NON-FUNCTIONAL, ENGINE WENT TO IDLE, AND ENGINE WARNING LIGHT CAME ON. AFTER MANUAL SHUT DOWN ENGINE RAN NORMALLY. PROBLEM WAS FAULTY CONTROL MODULE ON THROTTLE BODY. MECHANIC REPORTED THAT ON-BOARD COMPUTER AUTOMATICALLY SHUTS THE THROTTLE DOWN WHEN THIS TYPE PROBLEM IS SENSED TO AVOID DAMAGE TO ENGINE. COMPLAINT IS THAT IF THIS CONDITION OCCURRED WHILE PULLING OUT INTO TRAFFIC WE COULD HAVE BEEN SERIOUSLY ENDANGERED. PROTECTION OF THE WELL-BEING OF THE DRIVER AND PASSENGERS AND OTHER MOTORISTS IS MORE IMPORTANT THAN PROTECTION OF THE ENGINE. THIS CONDITION SHOULD BE CORRECTED ON THIS MODEL AND PROHIBITED ON ALL MODELS. *TR

1.I WAS GETTING ON HIGHWAY TO GO TO DR. APPT STEPPED ON GAS PEDDLE AND HEARD LOUD PLASTIC BANGING COMING FROM REAR OF CAR. PULLED OVER THOUGHT MAYBE PICKED UP SOMETHING. LOOKED AROUND & UNDER CAR SAW NOTHING. GOT IN, STARTED TO PROCEED AGAIN, BANG BANG BANG AGAIN. OK FIGURED THAT IF U STEP ON GAS PEDDLE BARELY BANG WOULD STOP. GOT TO THE DR. GO TO LEAVE AGAIN BANG. 2. IT OCCURS EVERY TIME U STEP ON THROTTLE MORE THAN A LITTLE BIT. BROUGHT TO MY MECH THAT I HAVE BEEN DEALING WITH FOR 22 YEARS. TOLD ME IT WAS REAR TRANSFER CASE. TOLD ME IT SOUNDS LIKE SOMEONE WANTS TO COME OUT OF IT WITH A HAMMER. 3. HAD TO REPLACE REAR TRANSFER CASE. COST $2000. MECH. TOLD ME I AM GOING TO GET SICK WHEN U SEE IT. I GOT DOWN THERE WITH CAMERA. MAIN SHAFT HAS METAL TO METAL CONTACT THAT WORE DOWN WITH METAL SHAVINGS UNDER CAUSED WOBBLE IN SHAFT. ALSO EVERY LINK IN CHAIN HAD LITTLE BIT OF PLAY IN IT SO IT WOULD JUMP SPROCKET AND HIT PLASTIC PLATE. THAT'S WHERE PLASTIC BANG WAS COMING FROM. I DON'T HAVE PART BECAUSE MECH HAD TO SEND BACK FOR CORE BUT I DO HAVE PLENTY OF PICTURES TO SHOW OF HOW MUCH PLAY WAS IN CHAIN, METAL SHAVINGS UNDER SHAFT, MARKS ON SHAFT HOLE NINE YARDS. *TR

AT ABOUT 65-70K MILES THE REAR DIFFERENTIAL STARTED MAKING NOISE IN MY 2004 CADILLAC SRX. I TOOK IT TO THE MAJOR CADILLAC IN KANSAS CITY, THEY TOLD ME IT WAS NORMAL. THE WHINE TURNED INTO A MECHANICAL CLUCKING SOUND WHEN THE CAR ACCELERATING FROM A STOP. I RETURNED TO THE SAME DEALERSHIP. THEY TOLD ME IT WAS A COMMON SOFTWARE UPDATED THAT NEED TO BE INSTALLED (AND CHARGED ME ABOUT $250). WHEN I PICKED IT UP, PULLING OUT OF THE PARKING LOT, THE NOISE WAS STILL THERE. I ASKED FOR A REFUND OR FOR THEM TO ACTUALLY FIX THE ISSUE. I WAS TOLD TO RETURN WHEN MY SERVICE REP WAS IN. THE NEXT DAY THE DEALER WAS SHUT DOWN BY GM. I UNDERSTAND SOME OF THESE DETAILS DON'T DIRECTLY TO THE ISSUE (WHICH I WILL FURTHER EXPLAIN), BUT SEEMS TO BE A SYMPTOM OF HOW THE GM DEALERS HANDLE ISSUES. TODAY I TOOK IT TO ONE OF TWO REMAINING GM SHOPS IN TOWN. THEY NEEDED TO PERFORM A $200 FLUID EXCHANGE ON THE REAR DIFFERENTIAL TO DETERMINE WHETHER IT WAS THE ISSUE. THEN CALLED ME BACK, SAYING THERE WAS NO 100K MILE WARRANTY ON THE CAR AND THE REPLACEMENT WOULD BE ABOUT $1300, ALONG WITH THE ADDITIONAL ITEMS THAT "SHOULD BE DONE" PUTTING THE TOTAL TO OVER $2500. ON A CAR THAT NOW HAS JUST OVER 70K MILES AND IS NOT QUITE FIVE YEARS OLD. HAD I NOT SEEN SO MANY OTHER OWNERS WITH THE EXACT SAME ISSUES WITH THE MODEL, I WOULD HAVE THOUGHT IT WAS A RARE OCCURRENCE. BUT GIVEN THE BEVY OF INDIVIDUALS WITH THE SAME THING HAPPENING, THIS WOULD SEEM TO BE A GLARING DESIGN DEFECT. I APPRECIATE THERE IS A PLACE TO COMPILE THESE COMPLAINTS. MAYBE ACTION CAN BE TAKEN TO REMEDY THIS ISSUE. THANK YOU *TR

TL*THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 50 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE THE VEHICLE. THE WHEELS LOCKED UP AND FAILED TO OPERATE. THE DRIVER FELT THAT THIS WAS A LIFE-THREATENING SITUATION BECAUSE THE VEHICLE JUST STOPPED WITHOUT ANY WARNING. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO HER RESIDENCE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND STATED THAT THE FRONT END DIFFERENTIAL FAILED. THE VEHICLE IS IN THE PROCESS OF BEING TOWED TO AN AUTHORIZED DEALER FOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 80,000.