Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
330–25K
2925–50K
3650–75K
2975–100K
32100–150K
17150K+
176 reports with mileage · 40 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electronic Stability Control (esc). Review the 43 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
2004 CADILLAC SRX. 40,000 MILES, 3 YEARS OLD. 1. 12-2006 - LOUD NOISES WHEN VEHICLE WAS IDLING. ENTIRE EXHAUST SYSTEM REPLACED. 2. 4-23-2007 - CHECK ENGINE LIGHT CAME ON. CAR THEN BEGAN ACCELERATING ON ITS OWN. REPLACED THE THROTTLE POSITION SENSOR. 3. 6-21-2007 - ENGINE WOULD NOT ACCELERATE BEYOND 20 MPH. SERVICE ENGIN…
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2004 CADILLAC SRX. 40,000 MILES, 3 YEARS OLD. 1. 12-2006 - LOUD NOISES WHEN VEHICLE WAS IDLING. ENTIRE EXHAUST SYSTEM REPLACED. 2. 4-23-2007 - CHECK ENGINE LIGHT CAME ON. CAR THEN BEGAN ACCELERATING ON ITS OWN. REPLACED THE THROTTLE POSITION SENSOR. 3. 6-21-2007 - ENGINE WOULD NOT ACCELERATE BEYOND 20 MPH. SERVICE ENGINE SOON LIGHT CAME ON. TOOK CAR IN, IT WOULD NOT DUPLICATE PROBLEM, WAS NOT FIXED. 4. 6-29-2007 - PICKED CAR UP. NOTICED FUEL GAGE WAS NOT WORKING. ADVISED THEY DID NOT KNOW WHAT CAUSED FUEL GAGE TO NOT WORK, AND WAS NOT RELATED TO THE SERVICE ENGINE MESSAGE ON 6-21-2007. REPLACED THE FUEL SENSOR. THEY DAMAGED THE FUEL HOSES, ENDED UP NOT GETTING VEHICLE BACK UNTIL FRIDAY, 7-6-2007. 5. 7-12-2007: THE CHECK ENGINE LIGHT CAME ON AGAIN, VEHICLE STARTED ACCELERATING ON ITS OWN (SIMILAR TO 4-23-2007 ISSUE). TOOK CAR BACK, VEHICLE WAS ACCELERATING WHILE IT CHECKED IN, ALSO STRANGE ODOR COMING FROM CAR. REPLACED THE THROTTLE POSITION SENSOR (SAME AS REPLACED 4-23-07). 6. 8-3-2007: THE ?SERVICE ENGINE SOON? MESSAGE APPEARED ON THE DRIVER SCREEN AND CAR AGAIN FAILED TO ACCELERATE. DROVE CAR TO SERVICE AND LEFT IT ON SO THAT THEY CAN HOOK IT UP TO THE COMPUTER IMMEDIATELY. DISCUSSED THAT IT MAY BE TIME TO SEND THIS VEHICLE BACK TO MANUFACTURER. SERVICE MANAGER IS AWARE OF OUR CONCERNS ? VEHICLE IS NOT RELIABLE. 9. 8/6/07: THEY CALLED AND ARE GOING TO REPLACE ONE OF THE ENGINE COMPUTERS TODAY (THE ECM). THEY ARE THEN GOING TO DRIVE IT AROUND TO BE SURE THAT TAKES CARE OF IT. 8/9/07: PICKED UP VEHICLE, SEEMS TO BE WORKING FINE - TIME WILL TELL. IF THIS DOES NOT TAKE CARE OF IT, WE WILL BE ASKING THE DEALER TO CONTACT THE MANUFACTURER AND ASK THEM TO PURCHASE THE VEHICLE BACK FROM US. *TR
NHTSA ODI #10199414
31,612 miles · May 26, 2007
Electrical System
RAN OUT OF GAS ON THE OHIO TURNPIKE. DIC DISPLAYED 17 GALLONS USED ON 20 GALLON TANK WITH WHAT APPEARED TO BE 3 GALLONS REMAINING, I DIDN'T ASK THE AAA TOW TO BRING GAS. THE CAR WAS TOWED TO CLEVELAND, WHERE THE DEALER SAID THAT THE CAR WAS ON EMPTY. THIS COST $60.03 PLUS NEARLY $200.00 WITH CAR RENTAL BACK TO MICHIGAN, THEN …
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RAN OUT OF GAS ON THE OHIO TURNPIKE. DIC DISPLAYED 17 GALLONS USED ON 20 GALLON TANK WITH WHAT APPEARED TO BE 3 GALLONS REMAINING, I DIDN'T ASK THE AAA TOW TO BRING GAS. THE CAR WAS TOWED TO CLEVELAND, WHERE THE DEALER SAID THAT THE CAR WAS ON EMPTY. THIS COST $60.03 PLUS NEARLY $200.00 WITH CAR RENTAL BACK TO MICHIGAN, THEN ADDITIONAL GAS AND TIME OFF WORK TO RETURN TO WORK TO PICK UP THE CAR. DIDN'T MIND THAT THE DEALER MADE ME FEEL LIKE AN IDIOT. I ONLY WISH THAT I WOULD HAVE BEEN INFORMED WHEN I PURCHASED THE VEHICLE THAT THE DIC IS NOT RELIABLE. I COULD HAVE HAD AAA BRING GAS FREE OF CHARGE AND BEEN ON MY WAY. OBVIOUSLY, THIS REALLY UPSET ME.*AK
NHTSA ODI #10191796
100 miles · Apr 9, 2007
Air BagsElectrical SystemVehicle Speed Control
TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HAS BEEN A SAFETY RISK SINCE THE TIME OF PURCHASE. THE VEHICLE STALLS AND SHUTS DOWN WHILE DRIVING AT VARIOUS SPEEDS. THE INSTRUMENT PANEL ILLUMINATES AND THE STEERING WHEEL LOCKS. THE CONTACT CAN PREDICT WHEN THE VEHICLE IS ABOUT TO STALL BECAUSE …
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TL*THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HAS BEEN A SAFETY RISK SINCE THE TIME OF PURCHASE. THE VEHICLE STALLS AND SHUTS DOWN WHILE DRIVING AT VARIOUS SPEEDS. THE INSTRUMENT PANEL ILLUMINATES AND THE STEERING WHEEL LOCKS. THE CONTACT CAN PREDICT WHEN THE VEHICLE IS ABOUT TO STALL BECAUSE THE RPMS INCREASE. THE VEHICLE WAS BROUGHT TO THE DEALER ON FIVE OCCASIONS FOR THE STALLING, BUT THE DEALER COULD NOT DUPLICATE THE FAILURE. THE SPEEDOMETER AND AIR BAG SENSOR LIGHT FAILED . INTERMITTENTLY WHILE DRIVING. THE VEHICLE LUNGED FORWARD WHILE DRIVING AND THE ELECTRICAL SYSTEM MALFUNCTIONED. THE CONTACT FELT THE VEHICLE WAS A LEMON AND THAT NHTSA SHOULD BE AWARE. THE CURRENT MILEAGEWAS 51,000, AND FAILURE MILEAGE WAS 100.*AK
NHTSA ODI #10187326
Mileage unknown · Mar 12, 2007
Electrical System
RECURRING ELECTRICAL PROBLEMS. FIRST PROBLEM I HAD, THE MOTOR IN THE WINDOW WENT OUT, THEN THE NEXT ELECTRICAL PROBLEM I HAD WAS THE WIRING FOR THE BLINKERS KEPT GOING OUT, THE NEXT AND MOST MAJOR ELECTRICAL PROBLEM I'M STILL HAVING IS THAT WHEN THE CAR IS TURNED OFF AND SECURED THE DASHBOARD LIGHTS AND RADIO COMES BACK ON WITHI…
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RECURRING ELECTRICAL PROBLEMS. FIRST PROBLEM I HAD, THE MOTOR IN THE WINDOW WENT OUT, THEN THE NEXT ELECTRICAL PROBLEM I HAD WAS THE WIRING FOR THE BLINKERS KEPT GOING OUT, THE NEXT AND MOST MAJOR ELECTRICAL PROBLEM I'M STILL HAVING IS THAT WHEN THE CAR IS TURNED OFF AND SECURED THE DASHBOARD LIGHTS AND RADIO COMES BACK ON WITHIN TEN SECONDS AFTER I'VE TURNED OFF AND SECURED THE CAR. THE MIDDLE ARMREST KEEPS DETACHING AT THE BACK WHERE THE CELL PHONE PLUG IS LOCATED. THE DOOR LOCKS (INDICATING LATCH BY WINDOW) DOESN'T LIFT UP. THESE ELECTRICAL PROBLEMS HAVE BEEN CORRECTED BY THE DEALER (CADILLAC) AT LEAST TWO TIMES EACH. *JB
MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-…
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MY 2004 CAD. SRX SHOWED A LEFT REAR FLAT TIRE. I PULLED THE VEHICLE TO A LEVEL, ASPHALTED, SCENIC OVERLOOK AREA, 23 MILES FROM PAGE, AZ. I COULD NOT GET THE SHIFTER FROM DRIVE INTO PARK GEAR, NOR WOULD THE KEY TURN OR RELEASE FROM THE IGNITION. I GOT OUT TO CHECK AND CHANGE TIRE, SPARE WOULD NOT RELEASE, EITHER. I CALLED ON-STAR, GAVE EMERGENCY DETAILS, TO FIRST ADVISOR, THEN ADVANCE DIAGNOSTICS. I GOT OUT OF CAR, IT SURGED, BACKWARDS, WITH THE EMERGENCY BRAKE, COMPLETELY ON, AND IT ACCELERATED, TAKING ME WITH IT, I PUSHED AWAY, AND IT KEPT ACCELERATING OVER THE SCENIC OVERLOOK, BEING DESTROYED. ON-STAR NEVER CONTACTED THE POLICE, AMBULANCE, OR ME, EVEN 1 WEEK AFTER THE ACCIDENT, I HAD TO CALL THEM AND REQUEST THE AUDIO OR TRANSCRIPT OF THE MALFUNCTIONS, AND CRASH. *NM
NHTSA ODI #10143077
5,287 miles · Aug 4, 2005
Electrical SystemEquipment
DT: THE VEHICLE WILL SHUT DOWN STARTING WITH AIR CONDITIONER. THEN A WARNING LIGHT WILL COME ON, SYSTEM THEFT SERVICE. AND THE REST OF THE VEHICLE WILL FOLLOW. CONSUMER COULD NOT EVEN GET THE KEY OUT OF THE IGNITION OR TURN IT WHEN IT DOES THIS. THE CONSUMER WAS ABLE TO GET THE VEHICLE TO PULL TO THE SIDE OF THE HIGHWAY BE…
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DT: THE VEHICLE WILL SHUT DOWN STARTING WITH AIR CONDITIONER. THEN A WARNING LIGHT WILL COME ON, SYSTEM THEFT SERVICE. AND THE REST OF THE VEHICLE WILL FOLLOW. CONSUMER COULD NOT EVEN GET THE KEY OUT OF THE IGNITION OR TURN IT WHEN IT DOES THIS. THE CONSUMER WAS ABLE TO GET THE VEHICLE TO PULL TO THE SIDE OF THE HIGHWAY BECAUSE SHE KNEW THAT WHEN THE AIR CONDITION STARTS FAILING , IT WILL SHUT DOWN. WILL HAVE TO WAIT AT LEAST 25-30 MINUTES BEFORE IT WILL START AGAIN. THE FIRST TIME THIS HAPPENED THE DEALERSHIP REPLACED THE COMPUTER. THE SECOND TIME THEY REPLACED COMPUTER AGAIN. THE THIRD TIME THEY CHANGED THE MODULE. CONSUMER WAS NOT ENTIRELY SURE OF ALL THE WORK THE DEALERSHIP DID. THERE WERE NO OTHER KNOWN PROBLEMS WITH THE VEHICLE AT THIS TIME. EVERYTHING THAT THE DEALERSHIP HAS DONE TO TRY TO REPAIR THE PROBLEM HAS NOT HELPED. CONSUMER CONTACTED THE MANUFACTURER, THEY TOLD CONSUMER THAT THEY WOULD REIMBURSE HER FOR WHAT SHE PAID. THE REPLACEMENTS WERE DONE UNDER WARRANTY. THE CONSUMER DID NOT WANT THE VEHICLE SINCE SHE FELT IT WAS UNSAFE. *AK
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Consequence & remedy
Consequence: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE PAWL STOPPER AND A BUSHING WITHIN THE SHIFTER ASSEMBLY FREE OF CHARGE. THE RECALL BEGAN ON DECEMBER 3, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-982-2339 OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Consequence & remedy
Consequence: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
Remedy: DEALERS WILL REPLACE THE ACCELERATOR PEDAL ASSEMBLY. THIS RECALL BEGAN ON MARCH 8, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 OR PONTIAC AT 1-800-620-7668.
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Consequence & remedy
Consequence: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
Remedy: DEALERS WILL REPLACE THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 20, 2005. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Consequence & remedy
Consequence: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL INSPECT THE BALL STUD JOINTS AND MEASURE THE TORQUE OF THE NUT FOR ALL FRONT LOWER CONTROL ARMS IN ALL MODELS AFFECTED AS WELL AS THE REAR LOWER CONTROL ARMS ON THE XLR AND CORVETTE. IF THE TORQUE IS NOT AT SPECIFICATION, THE DEALERS WILL REPLACE THE BALL STUD, THE KNUCKLE, AND THE NUT. IF THE TORQUE IS AT SPECIFICATION, THE DEALERS WILL REPLACE THE NUT/WASHER ASSEMBLY ONLY. THE RECALL WILL BEGIN ON AUGUST 25, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339 OR CHEVROLET AT 1-800-630-2438.
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Consequence & remedy
Consequence: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
Remedy: DEALERS WILL REPROGRAM THE ABS TRACTION CONTROL SYSTEM CONTROLLER. OWNER NOTIFICATION BEGAN ON MAY 10, 2004. OWNERS SHOULD CONTACT CADILLAC AT 1-866-982-2339.
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Consequence & remedy
Consequence: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Remedy: DEALERS WILL ENSURE THAT BOTH FRONT ANCHOR TABS ARE FULLY SEATED IN THE FLOOR PAN REINFORCEMENT SLOTS. OWNER NOTIFICATION BEGAN SEPTEMBER 19, 2003. OWNERS SHOULD CONTACT GM AT 1-800-458-8006.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA06001 · Sunroof Glass Failure
Opened Jan 20, 2006 · Closed Dec 1, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEMPERED GLASS PANELS SURROUNDED BY METAL TRIM AROUND THE PERIMETER OF THE ROOF STRUCTURE.THE MAIN FRONT PANEL IS A LARGE MOVABLE GLASS PANEL RESIDING OVER THE FIRST AND SECOND ROW OCCUPANTS.THE MIDDLE NON-MOVABLE PANEL IS NOT ACCESSIBLE FROM THE INSIDE.THE REAR NON-MOVABLE PANEL IS AN OPTIONAL PANEL (ULTRAVIEW PLUS OPTION) AND IS VIEWABLE FROM THE INSIDE.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT FOR ADDITIONAL INFORMATION.
PE05052 · Sun Roof Glass Failure
Opened Sep 22, 2005 · Closed Jan 20, 2006
Status: closed (inferred from source dates) · Visibility:sun/moon Roof Assembly
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF THE BREAKAGE IS RANDOM STONE OR SHARP DEBRIS IMPACT TO THE GLASS ROOF STRUCTURE.ODI'S ANALYSIS INDICATES THAT THE NUMBER OF INCIDENTS WILL CONTINUE TO INCREASE AS MY 2006 VEHICLES ARE SOLD AND PUT INTO SERVICE.THE EVIDENCE INDICATES THAT THE BROKEN GLASS FRAGMENTS WILL FALL DIRECTLY ONTO BOTH THE FRONT AND MIDDLE ROW SEAT OCCUPANTS OF THESE VEHICLES.THESE OCCURRENCES MAY POSE A RISK OF DRIVER DISTRACTION AND/OR OCCUPANT INJURY.THIS INVESTIGATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA06-001) TO FURTHER ASSESS THIS MATTER AND WILL INCLUDE MY 2006 SRX VEHICLES.
2004 Cadillac Srx Problems, Complaints & Recalls | Skip That Year
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