2017 Cadillac Escalade

on 5/15/25 at approx. 11am the vehicle was seen with smoke rolling out of the doors and windows, which were all closed. The vehicle had been parked since approx. 8am that day. Once the FD had the fire knocked down, they found that a seat belt retractor module, replaced in 1/2025, was most likely the cause for the fire and damage. The locking mechinisms were metled and unable to open either the driver door (where the fire had occured) or the front passenger door. The FD was only able to gain initial access to the vehicle by breaking out the driver window and the back passenger window. There were no warning signs of this happening. The vehicle is currently sitting with an auto body shop for an estimate of damage. Had the driver been in the seat they could have received severe burns, smoke inhalation or worse with the doors unable to open.

Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within the Cadillac Cue cannot be accessed. Unable to verify if traction control is on/off, vehicle driving mode, etc. Turns the ac/heater on and off at random, dvd system, navigation system, volume levels. Unable to use the radio/bluetooth/dvd system by choice, so vehicle will be silent while driving at it will randomly select an audio feature playing it at full blast. Its terrifying while driving. The controls around the Cadillac Cue system are having the same malfunctions, but not as quite as extreme, *as of right now* these include important vehicle safety features, as stated before, the traction control, moving gas/break pedals, vehicle driving mode, parking assist, etc.

The side view mirrors will randomly tilt to the sky or ground. Whatever it tilts to also becomes the saved position. The dealership has replaced the seat memory module, battery cables, fuse block and driver mirror. The dealership was unable to correct the issue and says there is nothing else they can do. The problem seems to occur wen the vehicle has been driving for 2 or more hours then goes away if the vehicle has sat for a few days.

The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.

TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE ATTEMPTING TO UNLOCK THE VEHICLE WITH THE KEY FOB, IT WOULD NOT UNLOCK. THE CONTACT HAD TO MANUALLY UNLOCK THE VEHICLE. ALSO, THE VEHICLE DID NOT START WHEN THE PUSH START BUTTON WAS DEPRESSED. THE VEHICLE WAS JUMPSTARTED, BUT IT HAD VERY LITTLE POWER. THE VEHICLE WAS TOWED TO AMESBURY CHEVROLET (103 MACY STREET, AMESBURY, MA 01913) WHERE IT WAS DIAGNOSED THAT WATER WAS ENTERING THE INSIDE OF THE VEHICLE FROM THE FACTORY INSTALLED ANTENNA ON THE ROOF. THE WATER TRAVELED THROUGH THE INTERIOR OF THE DASHBOARD AND SHORTED THE FUSE BOX, WHICH DRAINED THE BATTERY. THE CONTACT WAS ADVISED TO BRING THE VEHICLE BACK BECAUSE THE TAIL LIGHTS WERE FILLED WITH WATER AND ALSO THERE WAS WATER IN THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE FUSE BOX FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,600.

SPORADICALLY WHEN DRIVING THE CAR, TURNING THE WHEEL HARD LEFT OR RIGHT THE MESSAGE WILL FLASH "SERVICE STABILITRAK" WHILE AT THE SAME TIME, THE STEERING WHEEL POSITION LOCKS, THE ELECTRONIC SYSTEM IN THE CAR SHUTS OFF, AND NO CONTROL OF THE VEHICLE IS AVAILABLE. THIS LASTS FOR APPROXIMATELY 1-2 SECONDS BEFORE THE STEERING UNLOCKS AND VEHICLE CONTROL IS RESTORED. VEHICLE HAS BEEN IN THE SERVICE CENTER FOR OVER A WEEK NOW, AND THE DEALER IS TRYING TO RETURN THE CAR TO ME STATING "WE CANNOT RECREATE THE ISSUE SO WE HAVE NO FIX". WE HAVE PHOTO AND VIDEO OF THIS HAPPENING (AFTER I PULLED OVER TO TAKE THE VIDEO IN A SAFE SPOT). THIS HAS HAPPENED MULTIPLE TIMES WITH NO RHYME OR REASON.