2025 Cadillac Escalade Esv

My 2025 Cadillac Escalade ESV went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated Service Leveling System and Vehicle Too Low Drive with Caution. Shortly after on the way home the ride height system made a crunching noise after I parked and got out of the vehicle to get gas. It felt like something mechanical wasn't working in the suspension. I dropped it back off at the dealership Monday 23 February. I picked up the vehicle later that day and the same error popped up again. We then gave it back to the dealership on the 24th of February to resolve and they kept if for over a week and were unable to determine root cause of the issue as of 2 March. The error code was reset by the dealership and was told to notify them again if it happens a third time. I believe there is a software issue that is causing problems with the adaptive air ride suspension.

1. 6.2L Gasoline Engine.Vehicle available and has been in the shop at least 6 documented times. The 2025 was not part of the recall. GM refuses to tell me if the known engine problems of the recall was fixed on my engine prior to building and delivering the vehicle 2. Engine continues to knock and studder sometimes as if it will shut down. 3. Initial knocking confirmed and mechanics changed our lifters. Problem still exist but GM engineers now say, “operating as designed. Fear for my life and my families life. Can’t trust it. 4. Yes, by GM authorized mechanics. 5. None at all on warning lamps, messages etc

The contact owns a 2025 Cadillac Escalade ESV. The contact stated that while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The contact stated that the headlights were inoperable. The contact stated that the headlights failed to function properly and turn on. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 5,200.