← New search

2004 Cadillac Deville

Owner reports · Recalls · Investigations

More warning signs than most Deville years

Owner complaints for the 2004 Cadillac Deville are substantially higher than the model-year median of 44.

About this comparison →

When problems were reported

Mileage at the reported incident

136 reports with mileage · 31 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Electrical System. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Steering. Review the 36 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Visibility. Review the 30 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

13 crash reports4 fire reports12 injury reports

What owners actually said

167 reports
142,000 miles · Sep 8, 2014
Air BagsCrashInjury

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS INOPERABLE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAI…

Read full complaint

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS INOPERABLE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.

NHTSA ODI #10631589

Mileage unknown · Sep 4, 2014
SuspensionCrash

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING THE 35 MPH, THE VEHICLE STARTED TO VIBRATED CAUSING THE CONTACT TO LOSE CONTROL AND CRASHED INTO CONSTRUCTION BARRIER. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 1…

Read full complaint

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING THE 35 MPH, THE VEHICLE STARTED TO VIBRATED CAUSING THE CONTACT TO LOSE CONTROL AND CRASHED INTO CONSTRUCTION BARRIER. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V35500 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 151,291.

NHTSA ODI #10630848

140,000 miles · Sep 4, 2014
Engine

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA ODI #10630715

135,000 miles · Sep 2, 2014
Engine

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS N…

Read full complaint

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

NHTSA ODI #10630043

109,527 miles · Aug 31, 2014
EngineService BrakesSteering

I WAS LEAVING A RESTAURANT AND AS I WAS CROSSING THE INTERSECTION MY CAR SHUT OFF ,I GOT IT STARTED AND AS I GOT TO THE RED LIGHT IT SHUT OFF AGAIN SO HAD TO KEEP MY FOOT ON THE BRAKE AND GAS AT THE SAME TIME. ONCE I GOT BACK ON THE INTERSTATE I HAD NO MORE PROBLEMS. ABOUT 6 MONTHS LATER I WAS AT MCDONALDS DRIVE-THRU AT 2AM WHE…

Read full complaint

I WAS LEAVING A RESTAURANT AND AS I WAS CROSSING THE INTERSECTION MY CAR SHUT OFF ,I GOT IT STARTED AND AS I GOT TO THE RED LIGHT IT SHUT OFF AGAIN SO HAD TO KEEP MY FOOT ON THE BRAKE AND GAS AT THE SAME TIME. ONCE I GOT BACK ON THE INTERSTATE I HAD NO MORE PROBLEMS. ABOUT 6 MONTHS LATER I WAS AT MCDONALDS DRIVE-THRU AT 2AM WHEN MY CAR SHUT OFF, I COASTED INTO THE CLOSEST PARKING SPACE AND MY CAR LOCKED UP AND I HAD NO POWER AT ALL AND I WAS LOCKED INSIDE I MANUALLY UNLOCKED MY DOOR GOT OUT OF MY CAR AND I HAD TO CALL AAA. MY CAR WOULD NOT CRANK WHEN AAA MAN TRIED TO JUMP UNDER THE HOOD, HE HAD TO TAKE MY BACKSEAT OUT TO JUMP START IT, HE GOT IT STARTED AND HE TOLD ME HE COULDN'T UNDERSTAND WHAT HAPPENED. ON ANOTHER OCCASION MY GAS PEDAL STICKS AND I HAD TO PULL OVER AND SHUT MY CAR OFF AND I WAITED ABOUT 5 MINUTES AND STARTED MY CAR UP AND IT WAS FINE AFTER THAT, AND MY CAR STILL SHUTS OFF MOST WHEN I AM IDLING OR GOING SLOW THRU TOWN AND MY SERVICE STABILITY WARNING STEADY RUNS, I TURN THE RESET BUTTON AND IT COMES BACK ON , PLEASE HELP ME FIX THESE PROBLEMS BECAUSE I LOVE MY CAR. *TR

NHTSA ODI #10629711

87,124 miles · Aug 27, 2014
Electrical SystemStructure

I DROVE UP TO VALLE PARKING, STOPPED TO INSERT VALLE PARKING KEY. IGNITION FROZEN-COULD NOT INSERT KEY. STEERING WHEEL LOCKED. COULD NOT CONTACT ONSTAR. EVERYTHING FROZE? CALLED ONSTAR WITH MY CELL PHONE? THEY SENT A WRECKER TO TOW CAR TO CADILLAC DEALER(APPROXIMATELY 25 MILES AWAY). CADILLAC ADVISED "IGNITION LOCK CYLIND…

Read full complaint

I DROVE UP TO VALLE PARKING, STOPPED TO INSERT VALLE PARKING KEY. IGNITION FROZEN-COULD NOT INSERT KEY. STEERING WHEEL LOCKED. COULD NOT CONTACT ONSTAR. EVERYTHING FROZE? CALLED ONSTAR WITH MY CELL PHONE? THEY SENT A WRECKER TO TOW CAR TO CADILLAC DEALER(APPROXIMATELY 25 MILES AWAY). CADILLAC ADVISED "IGNITION LOCK CYLINDER JAMMED AND WILL NOT ROTATE". CADILLAC DEALER "CODED AND INSTALLED NEW IGNITION LOCK CYLINDER", FOR WHICH I PAID $632.86. SHOULD THIS BE INCLUDED IN "IGNITION RECALL"? SHOULDN'T I BE REFUNDED THE $632.86 I PAID FOR THESE REPAIRS? *TR

NHTSA ODI #10628861

72,000 miles · Aug 21, 2014
Electrical SystemSteering

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED OFF THE ROAD INTO BRUSHES AND THE VEHICLE CAME TO A STOP. THERE WERE UNKNOWN WARNING LIGHTS THAT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THE FAILURE WAS RELAT…

Read full complaint

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED OFF THE ROAD INTO BRUSHES AND THE VEHICLE CAME TO A STOP. THERE WERE UNKNOWN WARNING LIGHTS THAT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE PART NEEDED WAS NOT AVAILABLE. THE VEHICLE WAS TOWED AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

NHTSA ODI #10627244

Mileage unknown · Aug 21, 2014
Electrical System

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI #10626982

48,000 miles · Aug 19, 2014
Visibility

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW FAILED TO ROLL UP OR DOWN PROPERLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO AN UNKNOWN MANUFACTURER RECALL RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOT…

Read full complaint

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW FAILED TO ROLL UP OR DOWN PROPERLY. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO AN UNKNOWN MANUFACTURER RECALL RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

NHTSA ODI #10626421

3,700 miles · Aug 19, 2014
SteeringCrashInjury

WHILE DRIVING IN RAINY CONDITIONS, THE DRIVER, MY DAD, EXITED AN INTERSTATE HIGHWAY ONTO A DOWN-SLOPED RAMP. NEAR THE TERMINATION POINT OF EXIT WHERE IT HAD A LEFT TURN AND A RIGHT TURN LANE, HE ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT TO ENTER THE RIGHT TURN LANE. HOWEVER, THE STEERING WHEEL LOCKED UP, FAILING TO TURN …

Read full complaint

WHILE DRIVING IN RAINY CONDITIONS, THE DRIVER, MY DAD, EXITED AN INTERSTATE HIGHWAY ONTO A DOWN-SLOPED RAMP. NEAR THE TERMINATION POINT OF EXIT WHERE IT HAD A LEFT TURN AND A RIGHT TURN LANE, HE ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT TO ENTER THE RIGHT TURN LANE. HOWEVER, THE STEERING WHEEL LOCKED UP, FAILING TO TURN THE WHEELS TO THE RIGHT, AND THE CAR STRUCK ANOTHER CAR SITTING IN THE LEFT-TURN LANE. MY MOTHER, WHO WAS SITTING IN THE FRONT PASSENGER SEAT, SUFFERED WHIPLASH AS A RESULT OF THE INCIDENT. MY DAD EXPERIENCED THE RAINY WEATHER STEERING PROBLEM MANY TIMES DURING THE 41,000 MILES HE DROVE THE CAR. ALTHOUGH HE ADDRESSED THE PROBLEM WITH VARIOUS CADILLAC DEALERSHIPS AND INDEPENDENT MECHANICS SEVERAL TIMES, NONE OF THEM EVER FIXED IT. I INHERITED THE CAR UPON MY DAD'S DEATH, AND THE FIRST TIME I DROVE IT IN THE RAIN IN DECEMBER 2012, THE STEERING WHEEL FROZE WHEN I ATTEMPTED TO MAKE A LEFT TURN ON A CITY STREET, AND I NEARLY STRUCK A PEDESTRIAN CROSSING THE STREET. I REPORTED IT TO CADILLAC VIA THEIR WEBSITE IN DECEMBER 2012, BUT THEY DIDN'T RESPOND TO MY INQUIRY. THE CAR IS VIRTUALLY USELESS TO ME, BUT I, OUT OF GOOD CONSCIENCE, WON'T SELL IT TO SOMEONE ELSE. THIS PROBLEM HAS BEEN REPORTED REPEATEDLY TO THE NHTSA AND ON MANY WEBSITES, SUCH AS HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/CADILLAC/DEVILLE/STEERING/PROBLEM.ASPX AND HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/16219/CADILLAC/DEVILLE/CADILLAC-DEVILLE-STEERING-PROBLEMS. AN UNSUSPECTING PERSON DRIVING A CAR WITH THIS PROBLEM IS LIKE PLAYING RUSSIAN ROULETTE! WHAT MUST HAPPEN TO GET NHTSA TO FORCE GM TO ISSUE A RECALL AND GET THIS VERY SERIOUS, LIFE-THREATENING PROBLEM FIXED? WILL IT TAKE LOSS OF LIFE? PLEASE, NHTSA, GIVE US SOME HELP! *TR

NHTSA ODI #10626285

Official recalls

1

14V355000 · Electrical System:ignition

Jun 23, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.