2003 Cadillac Deville

2003 CADILLAC DEVILLE WITH APPROX. 65,900 MILES ON 07/11/07. THE "SERVICE ENGINE SOON" WARNING LIGHT APPEARED ON VEHICLE CONTROL PANEL & TOOK VEHICLE TO DEALERSHIP SAME DATE 07/11/07. DEALER PERFORMED OIL CHANGE & INFORMED THAT ENTIRE TRANSMISSION IS ABOUT TO FAIL & QUOTED $4,027.00 FOR REPAIRS. DEALER REFUSED TO HONOR WARRANTY PAST 50,000 MILES & INFORMED ENTIRE COST WAS THE RESPONSIBILITY OF THE CUSTOMER. GM WAS CONTACTED & REFUSED TO PROVIDE ANY FINANCIAL OR REPAIR ASSISTANCE FOR DEFECT AND REPEATEDLY DELAYED ANY DECISION UNTIL APPROXIMATELY 08/02/07 (AFTER REPEATED ATTEMPTS BY CUSTOMER TO CONTACT/RESOLVE PROBLEM), OTHER THAN A $1,000.00 CUSTOMER LOYALTY CERTIFICATE TO BUY A NEW CAR ON APPROX 8/02/07. GM REPRESENTATIVE CALLED & RECORDED PHONE CONVERSATION WITH CUSTOMER WITHOUT CUSTOMER ADVANCE KNOWLEDGE OR CONSENT ON 8/01/07 & 8/02/07. CUSTOMER HAD GONE TO DEALERSHIP (2ND TIME) & DEALER SERVICE MGR. REFUSED TO ASSIST IN ANY WAY (IN PERSON) & STATED HE WILL NOT HELP & STATED HIS DISPLEASURE THAT GM WAS CONTACTED. CADILLAC WAS THEREFORE TAKEN TO AAMCO AT CADILLAC OWNER'S EXPENSE FOR COMPLETE TRANSMISSION REPLACEMENT. ANOTHER ISSUE, "CHECK COOLANT LEVEL LIGHT" HAD BEEN BROUGHT TO DEALERSHIP ATTENTION (WHILE PREVIOUSLY UNDER WARRANTY) & TOLD US TO DISREGARD/NOT WORRY ABOUT IT APPROXIMATELY LAST THREE TIMES CAR WAS IN TO DEALERSHIP FOR OIL CHANGES (OVER APPROXIMATELY SIX MONTHS). CUSTOMER WAS TOLD THIS IS NOT ANY SAFETY ISSUE & TO DISREGARD "CHECK COOLANT LEVEL LIGHT". ISSUE REMAINS UNRESOLVED DUE TO ASSURANCE OF SAFETY FROM DEALERSHIP. *JB

I HAVE BEEN HAVING PROBLEMS WITH THIS VEHICLE FROM DAY ONE IF CHECKED CADLLIAC RECORDS, IT WILL INDICATE AS A BRAKES PROBLEM. 1 HAD 4 BRAKE JOBS DONE ON THE VEHICLE TO FIND OUT LATER THAT IT WAS NOT THE BRAKE, NOW THEY SAID IT WAS THE WHEEL BEARIING, WHICH SOUND THE SAME AS WHEN THEY TOLD ME BRAKES. THE VEHICLE FAILED INSPECTION IN DELAWARE BECAUSE OF THE EMMISSIONS SYSTEM ,AT THAT TIME THE VEHICLE WAS COVERED BY WARRANTY. I ASSUME CADILLAC FIXED THE PROBLEM TO FIND OUT LATER THEY NEVER REPLACED THE CATALYTIC CONVERTER. I HAVE HAD MANY CONVERSATIONS WITH CADILLAC WITH NO HELP, THEY GAVE ME A VOUCHER TOWARD A NEW VEHICLE WHICH WAS NOT GOING TO HELP ME WITH MY SITUATION . *AK BECAUSE NO ONE WANTS TO BUY A VEHICLE THAT HAS PROBLEMS FROM THE DOOR,PLEASE SOMEONE HELP ME TO GET MY PROBLEM RESOLVED, I'M TRYNG TO GET MY VEHICLE FIX , SO I CAN UPGRADE,

I OWN A 2003 CADILLAC DEVILLE WITH 70,700 MILES. THE "SERVICE ENGINE SOON" WARNING LIGHT APPEARED ON VEHICLE CONTROL PANEL FEBRUARY 1, 2007. LOCAL CAR REPAIR TECHNICIAN IDENTIFIED AND CLEARED WARNING CODE. SUGGESTED I TAKE TO CADILLAC DEALER IF THE WARNING LIGHT REAPPEARED. WARNING LIGHT CAME ON AGAIN WED, FEBRUARY 7, 2007. I MADE AN APPOINTMENT WITH REPAIR SHOP ON FEBRUARY 9, 2007. THE TORQUE CONVERTER, SEALS, GASKETS AND VALVE WERE REPLACED AND THE CAR WAS REPAIRED. OLD PART WAS NOT GIVEN TO ME. MY CONCERN IS THIS SAME REPAIR HAS BEEN NECESSARY FOR TWO OTHER CADILLAC DEVILLE CAR OWNERS THAT I PERSONALLY KNOW WITHIN THE PAST TWO YEARS. ONE VEHICLE HAD APPROXIMATELY 60,000 MILES ON IT WHILE THE OTHER HAD 150,000. WHEN SPEAKING WITH THE CADILLAC CUSTOMER SERVICE ASSOCIATE, I WAS TOLD THERE WAS NO RECALL FOR MY VEHICLE. THEY WERE NOT INTERESTED IN DETAILS OF MY REPAIR OR CONCERN FOR A POSSIBLE DEFECT. *JB

MY 2003 CADILLAC DEVILLE WITH 7200 MILES ON THE ODOMETER OVER THE PAST TWELVE MONTHS HAS EXPERIENCED INTERMITTENT DECELERATING ENGINE STALL. THIS CAR IS A CRASH WAITING TO HAPPEN, AS IT HAS STALLED OVER 30 TIMES. THIS CAR HAS HIGH ROLLING RESISTANCE, SO WHEN IT STALLS, IT COMES TO A SUDDEN STOP. THE DEALER SAYS HE CAN'T DUPLICATE THE STALL, AND THERE ARE NO COMPUTER ERROR CODES. I DON'T KNOW WHAT ELSE TO DO. GET RID OF THE CAR? IF I DON'T USE THE NEW CAR WARRANTY, THE DEALER WILL REPLACE PARTS IN AN ATTEMPT TO FIX THE PROBLEM. *NM

DT*: THE CONTACT STATED WHILE PARKING THE VEHICLE, THERE WAS A LOSS OF ALL ELECTRICAL POWER. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO A LOCAL DEALERSHIP. THE DEALER DETERMINED THE IGNITION FUSE HAD BLOWN AND IT WAS REPLACED. AFTERWARDS, THE VEHICLE WAS TOWED BACK TO THE DEALER THREE ADDITIONAL TIMES FOR THE SAME PROBLEM. THE SERVICE DEPARTMENT REPLACED THE IGNITION, INSTRUMENT CLUSTER PANEL, AND THE ELECTRICAL DOOR PANEL, BUT THE PROBLEM CONTINUED.