2003 Cadillac Deville

2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL DEFECT ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE WATER PUMP AND RADIATOR LEAKED RESULTING IN A COOLANT LEAK, AND THE ENGINE OVERHEATING. AN INDEPENDENT MECHANIC DETERMINED THE METAL BRACKETS HOLDING THE LEFT SIDE TANK HAD RUSTED AND CAUSED A CRACK IN THE LEFT RADIATOR TANK. THE ENGINE DEVELOPED AN OIL LEAK FROM THE LOWER CRANKCASE OF THE ENGINE BLOCK. THE OIL LEAK CAUSED A DEFECTIVE DESIGN IN THE LOWER CRANK SHAFT. THE MECHANIC INFORMED THE CONSUMER THE ENGINE NEEDED TO BE REMOVED TO PROPERLY REPAIR THE OIL LEAK. ALSO, THE TIRE PRESSURE LIGHT ILLUMINATED. *JB THE CONSUMER STATED THAT A DIAGNOSTIC FROM ONSTAR OF THE VEHICLE DISPLAYED A MALFUNCTIONED AIRBAG. *JS THE CONSUMER REQUESTED A FORMAL INVESTIGATION INTO THESE ISSUES. THE CONSUMER STATED THAT ONLY A $5,000 GIFT CARD WOULD BE AN ACCEPTABLE REIMBURSEMENT. *JS

TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT MENTIONED AT OTHER TIMES A WARNING LIGHT ILLUMINATED AND A MESSAGE DISPLAYED THAT FLUID WAS NEEDED IN THE RADIATOR. THE FLUID HAD TO BE CHANGED FREQUENTLY BETWEEN 600-800 MILES. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 7,000.

2003 CADILLAC DEVILLE DHS *GR THE FRONT BRAKE PADS, ROTORS AND LEFT FRONT CALIPER HAD TO BE REPLACE. THE CONSUMER STATED THE LEFT FRONT CALIPER WOULD STICK AND IT DIDN'T RELEASE PROPERLY WHICH CAUSED THE LEFT FRONT BRAKE AND ROTOR TO WEAR. AFTER THE CONSUMER PICKED THE VEHICLE UP AND STARTED DRIVING, SHE HEARD THE NEW BRAKES GRINDING. THE CONSUMER CONTACTED THE DEALER AGAIN AND WAS TOLD AFTER MARKET PARTS HAD BEEN INSTALLED ON HER VEHICLE. CONSUMER STATED SHE SPECIFICALLY REQUESTED ORIGINAL GM PARTS BE PUT ON THE VEHICLE. THE DEALER ALSO INFORMED THE CONSUMER THE ENGINE BLOCK HALVES AND REAR SHOCKS WERE LEAKING OIL. *JB

TL*THE CONTACT OWNS A 2003 CADILLAC DEVILLE. WHILE DRIVING 30MPH, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT CAME ON. THE CONTACT HAD DIFFICULTY DRIVING OUT OF THE MIDDLE LANE; HOWEVER, HE WAS ABLE TO RESTART THE VEHICLE. THE DIAGNOSIS WAS TO REPLACE THE CRANK SHAFT SENSOR AT HIS OWN EXPENSE OF $328. THE CONTACT DOESN'T WANT TO ASSUME THE REPAIR COST. THE CONTACT STATED THAT HE WILL NOTIFY THE MANUFACTURER FOR REIMBURSEMENT. THE FAILURE MILEAGE WAS 81,836.

2003 CADILLAC DEVILLE WITH APPROX. 65,900 MILES ON 07/11/07. THE "SERVICE ENGINE SOON" WARNING LIGHT APPEARED ON VEHICLE CONTROL PANEL & TOOK VEHICLE TO DEALERSHIP SAME DATE 07/11/07. DEALER PERFORMED OIL CHANGE & INFORMED THAT ENTIRE TRANSMISSION IS ABOUT TO FAIL & QUOTED $4,027.00 FOR REPAIRS. DEALER REFUSED TO HONOR WARRANTY PAST 50,000 MILES & INFORMED ENTIRE COST WAS THE RESPONSIBILITY OF THE CUSTOMER. GM WAS CONTACTED & REFUSED TO PROVIDE ANY FINANCIAL OR REPAIR ASSISTANCE FOR DEFECT AND REPEATEDLY DELAYED ANY DECISION UNTIL APPROXIMATELY 08/02/07 (AFTER REPEATED ATTEMPTS BY CUSTOMER TO CONTACT/RESOLVE PROBLEM), OTHER THAN A $1,000.00 CUSTOMER LOYALTY CERTIFICATE TO BUY A NEW CAR ON APPROX 8/02/07. GM REPRESENTATIVE CALLED & RECORDED PHONE CONVERSATION WITH CUSTOMER WITHOUT CUSTOMER ADVANCE KNOWLEDGE OR CONSENT ON 8/01/07 & 8/02/07. CUSTOMER HAD GONE TO DEALERSHIP (2ND TIME) & DEALER SERVICE MGR. REFUSED TO ASSIST IN ANY WAY (IN PERSON) & STATED HE WILL NOT HELP & STATED HIS DISPLEASURE THAT GM WAS CONTACTED. CADILLAC WAS THEREFORE TAKEN TO AAMCO AT CADILLAC OWNER'S EXPENSE FOR COMPLETE TRANSMISSION REPLACEMENT. ANOTHER ISSUE, "CHECK COOLANT LEVEL LIGHT" HAD BEEN BROUGHT TO DEALERSHIP ATTENTION (WHILE PREVIOUSLY UNDER WARRANTY) & TOLD US TO DISREGARD/NOT WORRY ABOUT IT APPROXIMATELY LAST THREE TIMES CAR WAS IN TO DEALERSHIP FOR OIL CHANGES (OVER APPROXIMATELY SIX MONTHS). CUSTOMER WAS TOLD THIS IS NOT ANY SAFETY ISSUE & TO DISREGARD "CHECK COOLANT LEVEL LIGHT". ISSUE REMAINS UNRESOLVED DUE TO ASSURANCE OF SAFETY FROM DEALERSHIP. *JB

I HAVE BEEN HAVING PROBLEMS WITH THIS VEHICLE FROM DAY ONE IF CHECKED CADLLIAC RECORDS, IT WILL INDICATE AS A BRAKES PROBLEM. 1 HAD 4 BRAKE JOBS DONE ON THE VEHICLE TO FIND OUT LATER THAT IT WAS NOT THE BRAKE, NOW THEY SAID IT WAS THE WHEEL BEARIING, WHICH SOUND THE SAME AS WHEN THEY TOLD ME BRAKES. THE VEHICLE FAILED INSPECTION IN DELAWARE BECAUSE OF THE EMMISSIONS SYSTEM ,AT THAT TIME THE VEHICLE WAS COVERED BY WARRANTY. I ASSUME CADILLAC FIXED THE PROBLEM TO FIND OUT LATER THEY NEVER REPLACED THE CATALYTIC CONVERTER. I HAVE HAD MANY CONVERSATIONS WITH CADILLAC WITH NO HELP, THEY GAVE ME A VOUCHER TOWARD A NEW VEHICLE WHICH WAS NOT GOING TO HELP ME WITH MY SITUATION . *AK BECAUSE NO ONE WANTS TO BUY A VEHICLE THAT HAS PROBLEMS FROM THE DOOR,PLEASE SOMEONE HELP ME TO GET MY PROBLEM RESOLVED, I'M TRYNG TO GET MY VEHICLE FIX , SO I CAN UPGRADE,

MY 2003 CADILLAC DEVILLE WITH 7200 MILES ON THE ODOMETER OVER THE PAST TWELVE MONTHS HAS EXPERIENCED INTERMITTENT DECELERATING ENGINE STALL. THIS CAR IS A CRASH WAITING TO HAPPEN, AS IT HAS STALLED OVER 30 TIMES. THIS CAR HAS HIGH ROLLING RESISTANCE, SO WHEN IT STALLS, IT COMES TO A SUDDEN STOP. THE DEALER SAYS HE CAN'T DUPLICATE THE STALL, AND THERE ARE NO COMPUTER ERROR CODES. I DON'T KNOW WHAT ELSE TO DO. GET RID OF THE CAR? IF I DON'T USE THE NEW CAR WARRANTY, THE DEALER WILL REPLACE PARTS IN AN ATTEMPT TO FIX THE PROBLEM. *NM

MULTIPLE FAILURES WITH 2003 CADILLAC. THE CHECK ENGINE LIGHT ILLUMINATED, CRUISE CONTROL CEASED AND THE TRANSMISSION HAD TO BE REPAIRED. *BF . THE CONSUMER WAS TRAVELING IN A HEAVY RAIN STORM WHEN THE HEAD LIGHTS AND DASH BOARD LIGHTS WENT OUT. THE HEAD LIGHTS EVENTUALLY CAME BACK ON UNTIL ANOTHER HEAVY RAIN AND THEY WENT OUT AGAIN. CONSUMER WAS TOLD THE WATER PUMP WAS LEAKING AND THAT WAS THE REASON THE CHECK COOLANT LEVEL READING WAS BEING DISPLAYED. *TC *JB