2002 Cadillac Deville

THREE OF THE FOUR WINDOW REGULATORS HAVE BROKEN AND AFTER REPAIRING, WITHIN A YEAR TWO OF THE WINDOWS REGULATORS HAVE BROKEN AGAIN. THIS IS AN OBVIOUS MANUFACTURE DEFECT THAT CAN CAUSE A SUDDEN DISTRACTION TO THE DRIVER. IN ONE SITUATION, THE WINDOW FELL INTO THE DOOR WHILE IN A RAIN STORM. THIS CAUSED A SUDDEN DISTRACTION TO THE ROAD. I STRAYED OUT OF MY LANE BECAUSE OF THE SUDDEN BREAKING OF THE REGULATOR. SECOND TIME OCCURRED WHEN I WAS AT A GROCERY STORE. I CAME OUT TO FIND THE REAR WINDOW DOWN WHICH COULD HAVE ALLOWED SOMEONE INTO THE CAR AND ROB OR EVEN WORSE. I HAVE NOT SEEN THIS PROBLEM IN ANY OTHER CAR BUT THE CADILLAC DEVILLE'S. IN SPEAKING WITH OTHER CADILLAC OWNER'S JUST ABOUT EVERY SINGLE ONE OF THEM REPORTED THE SAME ISSUE. I THINK THE GOVERNMENT SHOULD BE LOOKING INTO THE ISSUE. *TR

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT AS THE FRONT DRIVER SIDE WINDOW WAS ENGAGED, THE WINDOW OPENED WITH A LOUD POP. THE WINDOW THEN ABNORMALLY FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE WINDOW REGULATOR FAILED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED ON THE REAR DRIVER AND FRONT PASSENGER SIDE WINDOWS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 40,000.

I AM THE SECOND OWNER OF THIS VEHICLE. I PURCHASED THIS VEHICLE DIRECTLY FROM MY LOCAL CADILLAC DEALERSHIP WHERE THE FIRST OWNER PURCHASED THE VEHICLE. I WAS TOLD THAT THE VEHICLE HAD A CLEAN SERVICE HISTORY AND THAT IT WAS THOROUGHLY LOOKED OVER. WITHIN THE ONE AND A HALF YEARS I OWN THE VEHICLE I REPLACED BOTH FRONT WHEEL BEARINGS, AND HAVE HAD THREE WINDOW REGULATORS REPLACED. I CONTACTED CADILLAC CORPORATE AND WAS TOLD I WOULD HAVE TO PAY A DIAGNOSTIC FEE TO THE DEALERSHIP TO FIND OUT IF THE WINDOWS ARE DEFECTIVE. AFTER SEEING AT LEAST SIX COMPLAINTS REGISTERED WITH THE NTSB AND FINDING OUT THAT THE DEALERS IN MY IMMEDIATE AREA KEEP THE WINDOW REGULATORS ROUTINELY STOCKED TELLS ME THAT THERE IS IN FACT A DEFECT. WHY A DIAGNOSTIC FEE AND WHY NOT AN HONEST ATTEMPT TO REMEDY THE DEFECT WITH THE CUSTOMERS THAT HAVE REMAINED LOYAL TO GM OVER THE YEARS? I'M SORRY BUT THIS TYPE OF TREATMENT WILL MAKE ME THINK TWICE ABOUT WHAT BRAND OF VEHICLES MY FAMILY & I PURCHASE IN THE FUTURE. *TR

I DON'T SUSPECT THAT THIS DEFECT IS SAFETY-RELATED SO MUCH AS JUST A DEFECT, BUT THE WINDOW REGULATORS HAVE BROKEN ON 3 OF THE WINDOWS IN MY CADILLAC IN THE LAST 5 MONTHS, CAUSING ALL 3 WINDOWS TO BE STUCK IN THE DOWN POSITION. THE REPAIR GUY SAYS HE IS REPAIRING A LOT OF REGULATORS IN A LOT OF DIFFERENT CARS BECAUSE THEY ARE CHEAPLY DESIGNED. *NM

1. (A) MY CADILLAC (DHS-2002) OPERATES IN A DANGEROUS AND DEFECTIVE MANNER THAT COULD CAUSE ACCIDENTS. I HAVE HAD THE VEHICLE SERVICED NO LESS THAN 16 TIMES TO FIX EQUIPMENT FAILURES, INCLUDING THOSE WHICH COULD BE MAJOR SAFETY ISSUES, TO NO AVAIL. (B) THE AIRBAG WARNING LIGHT HAS COME ON TWO SEPARATE OCCASIONS, THOUGH THE BAG NEVER DEPLOYED. (C) THE VEHICLE SUDDENLY STALLED WHEN MAKING TURNS. 2. (A) MY VEHICLE CONTAINS "AUTOMATIC RAIN SENSORS" FOR ITS WINDSHIELD WIPERS. THE WIPERS COME ON VIOLENTLY (HIGHEST LEVEL), EVEN WHEN NOT TURNED ON, AND THOUGH IT IS NOT RAINING. THE DANGER IS SUDDEN DISTRACTION, WHICH COULD EASILY CAUSE AN ACCIDENT WHEN MERGING WITH TRAFFIC AND IN OTHER DANGEROUS DRIVING SITUATIONS. THEY ALSO COME ON SUDDENLY WHEN PASSING RADIO TOWERS. THE DATE SET FORTH BELOW IS THE FIRST INCIDENT; IT CONTINUES TO HAPPEN. (B) THE AIRBAG WARNING LIGHT CREATES FEAR IN THE DRIVER, AS WE ARE UNSURE AS TO IF AND WHEN THE AIRBAG WILL DEPLOY. IF IT WHERE TO DEPLOY ERRONEOUSLY WHILE WE WERE DRIVING, THE RESULTS COULD BE CATASTROPHIC. (C) ON TWO OCCASIONS, WHILE MAKING TURNS IN TRAFFIC, THE VEHICLE STALLED, WHICH COULD HAVE LED TO A SERIOUS ACCIDENT. 3. (A) I HAVE RETURNED THE VEHICLE TO MY DEALER FOR SERVICE ON NUMEROUS OCCASIONS. NO PARTS HAVE BEEN REPLACED, NOR HAS ANY REPAIR BEEN EFFECTED. IT APPEARS THAT THIS IS A SYSTEMIC ISSUE, AND I SUSPECT THAT IT AFFECTS ALL CADILLACS SIMILARLY EQUIPPED. (B) THE AIRBAGS WHERE REPLACED ON TWO OCCASIONS WHICH HAS, AS LEAST TEMPORARILY, SOLVED THE PROBLEM. (C) ON TWO OCCASIONS, SENSORS WERE REPLACED WHICH WHERE ALLEGEDLY THE CAUSE OF THE PROBLEM (LAST TIME THIS OCCURRED WAS 5/25/05) THE FOREGOING REPRESENT CRITICAL ELECTRONIC SYSTEM FAILURES THAT COULD RESULT IN FATAL ACCIDENTS. THE INABILITY OF GM TO RESOLVE THE AUTOMATIC WIPER ISSUE, TOGETHER WITH MULTIPLE REPAIRS OF OTHER SENSORS THAT CAUSED MAJOR SYSTEM FAILURES REQUIRES INVESTIGATION INTO THE SAFETY OF THIS VEHICLE.

CONSUMER COMPLAINING ABOUT THE DESIGN OF THE ACCELERATOR PEDAL BEING CLOSE TO THE BRAKE PEDAL. MR THE CONSUMER STATES THAT IT CAUSES ADDITIONAL SECONDS TO GET HIS FOOT ON THE BRAKE PEDAL FROM THE ACCELERATOR PEDAL. THE CONSUMER ALSO STATES THAT THE SAME MANEUVER HAPPENS WHEN HIS RIGHT FOOT HITS THE END OF THE SIDE VERTICAL PANEL. SCC WHEN LOOKING IN THE REAR VIEW MIRROR, CONSUMER CAN ONLY SEE ONE QUARTER OF THE BOTTOM HORIZONTAL VIEW. ON A SUNNY DAY, THE ILLUMINATED NUMBERS ON THE DASH ARE NOT VISIBLE AND REQUIRES REPEATED GLANCES TO OBTAIN AN ACCURATE READING. THE PASSENGER DOOR HANDLE IS DIFFICULT TO REACH FOR CLOSING ONCE IT HAS BEEN OPENED. *JG