1998 Cadillac Deville

THERE WAS A RECALL ON THE AIRBAG SENSOR OF MY VEHICLE IN 2000. I WAS NOT AWARE OF @ THAT TIME BECAUSE I HAD NOT PURCHASED IT FROM THE LOCAL DEALERSHIP YET. ON FEB.16,2015 I CALLED THE 1800.458.8006 & WAS TOLD THAT I WOULD HAVE TO PAY TO HAVE THE PART DIAGNOSED & FIXED IF NEEDED. THE REP. & I WENT BACK & FORTH AS TO WHO SHOULD PAY FOR THIS ETC.,.I CALLED AGAIN ON 2-19-2015 SPOKE WITH ANOTHER REP. STILL GOT THE SAME ANSWER.BASICALLY I WAS TOLD THAT THE RECALL WAS CLOSED OUT IN 2001. WHEN I ASKED BOTH REPS.THAT I SPOKE WITH IF THAT MEANT THERE WAS A EXPIRATION DATE, I WAS TOLD NO. THERE WERE OTHER QUESTIONS THAT I ASKED IN REFERENCE TO THE MATTER THAT DOES NOT ADD UP BETWEEN EACH REP. & THE LOCAL CADILLAC TECHNICIAN THAT THE FIRST REP. CONNECTED ME WITH. I NEED HELP IN SOLVING THIS PROBLEM.THE CASE # [XXX]. THERE ARE OTHER FACTORS I DOCUMENTED IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. IN SEPTEMBER OF 2003, THE AIR BAGS DEPLOYED WITHOUT AN IMPACT WHILE DRIVING 35 MPH. THERE WERE OCCUPANTS IN THE VEHICLE AT THE TIME OF THE FAILURE. GM REPAIRED THE VEHICLE; HOWEVER, THE AIR BAGS CONTINUED TO DEPLOY FOR NO APPARENT REASON. THERE WAS ONE INJURY. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 177,040 AND FAILURE MILEAGE WAS APPROXIMATELY 73,000.

DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, THERE WAS AN ACCIDENT DUE TO TEMPORARILY LOSING CONSCIOUSNESS. THE CONTACT AND A PASSENGER WERE BOTH WEARING SEATBELTS. THE SEATBELTS DID NOT RESTRAIN THE OCCUPANTS DURING THE ACCIDENT AND THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND THE PASSENGER BOTH ENDURED MODERATE INJURIES; THE CONTACT SUSTAINED A CONCUSSION, AND NECK PROBLEMS WHILE THE PASSENGER SUSTAINED A CONCUSSION, CRACKED BREAST BONE AND KNEE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO A SERVICE LOT. PICTURES WERE TAKEN AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED WHO SENT OUT AN INDEPENDENT INSPECTOR. A REPORT WAS FILED CONCLUDING THAT THE SEATBELT AND AIRBAGS WERE WORKING PROPERLY BUT WERE IN LOCK MODE. THE CONTACT EXPRESS THAT PRIOR TO THE ACCIDENT THE AIRBAGS WERE ON RECALL #00V217000 .

DT: THE CONTACT STATED ON 10-17-05 WAS DRIVING WHEN SHE HEARD A NOISE THAT SOUNDED LIKE A SOMETHING SCRAPED THE BOTTOM OF THE CAR. IMMEDIATELY THE DRIVER'S SIDE AND PASSENGER'S SIDE AIR BAGS DEPLOYED. THERE WERE TWO PEOPLE IN THE FRONT SEAT OF THE CAR. NO ONE WAS SERIOUSLY INJURED. THE DEALER SAID THERE HAD BEEN A PROBLEM IN THE PAST, BUT NOT THE FRONT. HE ALSO, SAID THE SENSORS WERE PROBABLY BAD. SHE DID NOT RECALL AN AIR BAG LIGHT ILLUMINATING IN THE CAR PRIOR TO THIS INCIDENT.

DT: THE CONTACT'S DAUGHTER WAS DRIVING WHEN THE FRONT AIR BAGS DEPLOYED. THE CONTACT'S DAUGHTER SAID SHE DID NOT RUN OVER ANYTHING IN THE ROAD OR IMPACTED ANOTHER VEHICLE OR OBJECT. A POLICE REPORT WAS NOT TAKEN, BUT THEY CONFIRMED THERE WAS NOTHING IN THE ROAD SHE RAN OVER TO CAUSE THE AIR BAGS TO DEPLOY. THE DEALER WAS INSPECTING THE VEHICLE TO DETERMINE THE REASON WHY THE AIR BAGS DEPLOYED. *AK

THE CONSUMER WAS ON THE DRIVEWAY OF PERSONAL RESIDENCE WITH ALL SEAT BELTS SECURED WHEN BOTH THE DRIVER/PASSENGER SIDE AIRBAGS DEPLOYED. THERE WAS A LOUD EXPLOSION. THE ENGINE SHUT DOWN, THERE WERE NO POWER FEATURES WORKING, AND THE HORN WAS BLOWING CONTINUOUSLY. THE DASHBOARD WAS BLOWN UP FROM THE FORCE OF THE AIRBAGS AND THE FRONT WINDSHIELD WAS SEVERELY SMASHED FROM THE FORCE OF THE DASHBOARD. THE CONSUMER WAS DRIVING AND HIS ARMS WERE BURNED FROM THE AIRBAG ON THE DRIVER SIDE, CONSUMERS HIS WIFE HIT HER HEAD ON THE PASSENGER SIDE WINDOW. (CONSUMERS WIFE SUFFERED FROM A TEMPORARY HEARING LOSS IN LEFT EAR, AND NECK PAIN/HEADACHES) *SCC