NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
146 reports65,000 miles · Dec 4, 2018
Seats
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE D…
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TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE DEALER TOOK PICTURES AND SENT THEM TO THE MANUFACTURER WHO ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE CONTACT NEEDED A NEW DRIVER'S SEAT. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY DID NOT SEE THE PICTURES AND REFERRED THE CONTACT TO ANOTHER DEALER AT THE CONTACT'S EXPENSE. THE MANUFACTURER REFUSED TO LET THE CONTACT SPEAK TO A MANAGER TO STATE HIS CASE REGARDING THE MATTER. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.
NHTSA ODI #11155850
32,000 miles · Nov 14, 2018
Electrical System
THE TOUCHSCREEN OF THE CUE SYSTEM DOESN'T WORK.
NHTSA ODI #11151461
30,000 miles · Sep 10, 2018
Suspension
FRONT LOWER CONTROL ARM BUSHING FAILURE OF ALL SUBFRAME BUSHINGS. TO INCLUDE DRIVER AND PASSENGER SIDES TOTALING 4 BUSHING FAILURES. FAILURES PERPETUATE EXCESSIVE MOVEMENT OF THE LOWER CONTROL ARMS. RESULTS: UNSOLVEABLE MISALIGNMENT, IN EXTREME SITUATIONS ALLOWING MOVEMENT OF THE WHEEL CAMBER +/- APPROXIMATELY 1" AT SPEEDS EXCEE…
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FRONT LOWER CONTROL ARM BUSHING FAILURE OF ALL SUBFRAME BUSHINGS. TO INCLUDE DRIVER AND PASSENGER SIDES TOTALING 4 BUSHING FAILURES. FAILURES PERPETUATE EXCESSIVE MOVEMENT OF THE LOWER CONTROL ARMS. RESULTS: UNSOLVEABLE MISALIGNMENT, IN EXTREME SITUATIONS ALLOWING MOVEMENT OF THE WHEEL CAMBER +/- APPROXIMATELY 1" AT SPEEDS EXCEEDING 25MPH CAUSING GREAT SAFETY RISK.
NHTSA ODI #11128594
85,000 miles · Jul 28, 2018
Fuel/propulsion System
DRIVING AT HIGHWAY SPEEDS, ENGINE STARTED TO HESITATE AND RUN ROUGHLY AND GOT INCREASINGLY WORSE. WHEN PULLED OVER, NOTICED THAT GAS GAUGE WAS GOING DOWN. IMMEDIATELY SHUT OFF VEHICLE AND STEPPED OUT. A MASSIVE PUDDLE OF GASOLINE HAD FORMED AROUND VEHICLE, AND GAS WAS DRIPPING FROM THE ENTIRE BOTTOM OF THE CAR, AND HAD EVEN GO…
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DRIVING AT HIGHWAY SPEEDS, ENGINE STARTED TO HESITATE AND RUN ROUGHLY AND GOT INCREASINGLY WORSE. WHEN PULLED OVER, NOTICED THAT GAS GAUGE WAS GOING DOWN. IMMEDIATELY SHUT OFF VEHICLE AND STEPPED OUT. A MASSIVE PUDDLE OF GASOLINE HAD FORMED AROUND VEHICLE, AND GAS WAS DRIPPING FROM THE ENTIRE BOTTOM OF THE CAR, AND HAD EVEN GOTTEN INTO THE DOOR JAMS AND WAS RUNNING ONTO THE GROUND.
NHTSA ODI #11114269
37,000 miles · May 3, 2018
Suspension
WHEN I TURN THE WHEELS LEFT OR RIGHT EITHER GOING FORWARD OR BACKWARD, THERE IS A HITTING NOISE THAT FEELS LIKE THE FRONT TIRES WILL COME OUT OF THE ACCEL AND THIS HAPPEN WHILE IN MOTION ON CITY STREETS ,IT WOULD BE MORE DANGEROUS IF IT IS ON HIGH WAY
NHTSA ODI #11091548
88,000 miles · Dec 6, 2017
StructureSuspension
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-1…
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TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THAT THERE WAS A DEFAULT WITH THE REPLACEMENT PARTS FAILING PREMATURELY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER INFORMED THE CONTACT TO SUBMIT THE COMPLAINT IN WRITING FOR ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #11052767
240 miles · Dec 4, 2017
Electrical SystemExterior LightingVisibility/wiper
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. TH…
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TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 240. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11052242
88,000 miles · Nov 30, 2017
Power Train
COMPLETE REAR DIFFERENTIAL ASSY FAILURE, AT MY EXPENSE OF 4590.00 GM DID KICK IN 2500.00 BUT EVEN WITH THE REPAIR THERE IS NO FIX FOR THE REPLACEMENT THAT IS CURRENTLY BEING FIXED. A FULL RECALL WITH REPAIR, REIMBURSEMENT OR BUY OUT SHOULD BE DEMANDED, THIS IS A LIFE AND DEATH SAFETY ISSUE.
NHTSA ODI #11051546
28,722 miles · Oct 16, 2017
Unknown Or Other
DRIVING DOWN FRONTAGE ROAD AT APROX. 30 MPH MY SUNROOF EXPLODED SUDDENLY AND BEGAN TO FALL INTO THE CAR. NO EVIDENCE OF ANYTHING STRIKING THE SUNROOF AND TEMP. NOT AN ISSUE. CAR WAS IN MOTION AND DRIVING STRAIGHT FORWARD ON ROAD.
NHTSA ODI #11033532
43,000 miles · Feb 23, 2017
Tires
TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONF…
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TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILURE OCCURRED APPROXIMATELY EIGHT TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE TIRE FAILURE MILEAGE WAS 5,000.
NHTSA ODI #10956487
Official recalls
6Sep 7, 2018
General Motors LLC (GM) is recalling certain 2014-2016 Cadillac CTS vehicles, equipped with heated front seats. The flexible heating mats in the front seats may be damaged over time, resulting in the seat heaters producing excessive heat.
Consequence & remedy
Consequence: In cold ambient temperatures, the seat heaters in these vehicles can turn on automatically when the vehicle is remotely started. If a damaged seat heater is turned on while no one is inside the vehicle, the damaged seat heater can overheat, increasing the risk of a fire.
Remedy: GM will notify owners, and dealers will recalibrate the body control module, disabling the automatic activation of the heated seat when the vehicle is remotely started, free of charge. The recall began November 1, 2018. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for the recall is 18286.
Oct 1, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.
Consequence & remedy
Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.
Jul 23, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.
Consequence & remedy
Consequence: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.
Remedy: GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.
Jul 2, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
Jun 19, 2014
General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac ATS vehicles manufactured April 23, 2012, to March 20, 2014, and 2014 Cadillac CTS vehicles manufactured June 10, 2013, to March 20, 2014. In the affected vehicles, the transmission shift cable may detach from either the bracket on the transmission shifter or the bracket on the transmission.
Consequence & remedy
Consequence: If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Remedy: GM will notify owners, and dealers will inspect the vehicles to make sure the cable is properly seated at the transmission and shifter brackets, free of charge. The recall is expected to begin in early August 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14179.
May 15, 2014
General Motors LLC (GM) is recalling certain model year 2014 Cadillac CTS vehicles manufactured June 10, 2013, through February 26, 2014. If the vehicle is turned off with wiper functionality left on and the wipers then become restricted, such as when covered in ice or snow, and the vehicle's battery goes dead and needs to be jump started, upon being jump started, the wipers will be inoperative.
Consequence & remedy
Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the front wiper module, free of charge. The recall began on July 14, 2104. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14157.
Additional source detail variants (2)
Visibility:windshield Wiper/washer:motor
General Motors LLC (GM) is recalling certain model year 2014 Cadillac CTS vehicles manufactured June 10, 2013, through February 26, 2014. If the vehicle is turned off with wiper functionality left on and the wipers then become restricted, such as when covered in ice or snow, and the vehicle's battery goes dead and needs to be jump started, upon being jump started, the wipers will be inoperative.
Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the front wiper module, free of charge. The recall began on July 14, 2104. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14157.
Visibility:windshield Wiper/washer:switch/wiring
General Motors LLC (GM) is recalling certain model year 2014 Cadillac CTS vehicles manufactured June 10, 2013, through February 26, 2014. If the vehicle is turned off with wiper functionality left on and the wipers then become restricted, such as when covered in ice or snow, and the vehicle's battery goes dead and needs to be jump started, upon being jump started, the wipers will be inoperative.
Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the front wiper module, free of charge. The recall began on July 14, 2104. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14157.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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