Power Train. Review the 84 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Suspension. Review the 17 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

4 crash reports0 fire reports4 injury reports

Seats complaints

5 reports

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Mileage unknown · Jul 24, 2022

Seats

seats move , when break and move forward

NHTSA ODI #11475518

93,000 miles · May 21, 2020

Power TrainSeatsSteering

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THE REAR END DIFFERENTIAL BROKE WHILE THE CAR WAS IN MOTION ON THE HIGHWAY. WHICH MADE DRIVING THE CAR VERY UNSAFE. I PULLED OVER AND I GOT THE PART REPAIRED BY THE CADILLAC DEALERSHIP. I HAVE HAD AN ON GOING PROBLEM WITH THE FRONT SEAT HEATER. WHEN WEATHER IS COOLER AND I ACTIVATE THE SEAT HEATER I EXPERIENCED THE SEAT GETTING EXCESSIVELY HOT AND I NEARLY BURN MYSELF. I HAD TO TURN OFF THE HEATER SEAT AND COVER THE SEAT SO I DON'T GET HURT. THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE CAUSING ME TO PULL OVER IMMEDIATELY DURING TO HOW HOT THE SEAT HAD GOT. LAST BUT NOT LEAST, THE SHIFTER SELECTOR CABLE DETACHED AS I WAS OPERATING THE VEHICLE ON THE STREET (VEHICLE WAS IN MOTION) I WAS DRIVING AND PULLED UP PARK AND NOTICE THE SHIFTER KNOB WAS MOVING BUT THE INDICATOR WAS STUCK IN THE WRONG SELECTION. I HAD TO PUT ON EMERGENCY BREAK AND ORDER A TOW TO THE NEAREST DEALERSHIP BECAUSE THE CAR WAS UNSAFE TO DRIVE AND I DIDN'T KNOW WHAT GEAR THE CARBWAS IN OR COULD I CHANGE GEARS. THE MANUFACTURER HAD RECALLS FOR THESE ITEMS ON SIMILAR VEHICLES BUT DENIED TO HELP ME BECAUSE THE RECALLS ARE VIN SPECIFIC WHICH I DID NOT KNOW AND MY VIN DIDN'T QUALIFY. I AM LEFT WITH A HUGE CAR REPAIR BILL FOR DEFECTED PARTS SOLD WHEN I BROUGHT THE CAR. *TR

NHTSA ODI #11325469

70,837 miles · Jun 14, 2019

Air BagsSeatsSteering

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DRIVING AT 10PM SOUTH ON HIGHWAY GOING 65MPH ON LEFT SHOULDER 20MIN IN AND 10 MIN TO GET TO MY DESTINATION (HOME) ON MIDDLEL LANE N AN 18 WHEELER TRIED TO MERGE TO LEFT (GUSSSING HE DID NOT SEE CAR) SO TO AVOID BEING SWIPED BY SEMI SAID ED STEERING WILL TO LEFT OFF TO EXIT MEDIAN CLOSE TO CEMENT BARACADE SEMI PASSED GOT BACK ON ROAD 5 MINUTES IN SIDE LEFT & RIGHT ALSO FRONT AND BACK AIR BAGS DEPLOYED LOST CONTROL OFF VEHICLE AND SPINNED OUT OF FREEWAY & STEERING WHEEL LOCKED UNABLE TO START VEHICLE CAR FACING SOUTH NOW AND OFF HIGHWAY REALIZED THE ONLY THING HIT WAS A FRONT GRILL WHERE CADILLAC SIGN NEXT TO IT GRILL WAS CRACKED COUPLE OF SCUFFS BUT NO OTHER BODY DAMAGES AND FRONT AIRBAGS DINT DEPLOY SO QUESTIONING IF POSSIBLE UNDETECTED MALFUNCTIONS PROGRESSIVE INSURANCE AGENT LAKIESHA WOODSON NO POLICE REPORT BECAUSE I DINT GET HIT OR HIT ANYTHING OR ANYBODY HAVE A REPAIR INVOICE - STATING AN 18K ESTIMATE & CONSIDERED TOTALED DUE TO AIRBAGS AND TOW SERVICE OF $700 THAT NEITHER DELEARSHIP OR INSURANCE WANT TO BE RESPONSIBLE FOR DELEARSHIP STATES THAT SINCE INSURANCE INVOLVED CANNOT HAVE CAR TOWED TO GM/CADILLAC SERVICE CENTER AND INSURANCE STATES I'M AT FAULT BECAUSE I'M THE ONE THAT SWERVED FROM SEMI BUT HAVE STATED I AVOIDED TO BE HIT OR PUSHED OFF ROAD AND IT WAS WAY AFTER THAT IS WHEN AIRBAGS JUST DEPLOYED FOR NOTHING OR DUE TO IT BEING ALL ELECTRIC IS JUST TOO SENSITIVE AND LATE IN REACTING EITHER WAY THAT'S WHAT CAUSED ME LOOSING CONTROL OF VEHICLE WAS NOT EXPECTING THE DEPLOYMENT... HAD I OTHERWISE HIT OR BEEN HIT I WOULD ASUME THE FRONT AIRBAGS WOULD HAVE DEPLOYED AS WELL AND THERE WOULD BE MORE BODY DAMAGE OTHER THAN JUST AIRBAGS AND A FALLEN OFF FRONT FENDER JUST FEEL LIKE THIS SHOULD BE INVESTIGATED BECAUSE EVEN IF IT DOES NOT MAKE SENSE IT IS WHAT HAPPENED JUST NO ONE WANTS TO ACCEPT THE RESPONSIBILITY DEDUCTIBLE $500

NHTSA ODI #11219927

65,000 miles · Dec 4, 2018

Seats

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TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE STEEL BAR IN THE DRIVER'S SEAT CUT THROUGH THE FOAM MATERIAL AND THE LEATHER, WHICH CUT THE CONTACT'S PANTS. THE VEHICLE WAS TAKEN TO ELCO CADILLAC (15110 MANCHESTER RD, BALLWIN, MO 63011, (636) 284-2620) WHO STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE DEALER TOOK PICTURES AND SENT THEM TO THE MANUFACTURER WHO ALSO STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND THE CONTACT NEEDED A NEW DRIVER'S SEAT. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY DID NOT SEE THE PICTURES AND REFERRED THE CONTACT TO ANOTHER DEALER AT THE CONTACT'S EXPENSE. THE MANUFACTURER REFUSED TO LET THE CONTACT SPEAK TO A MANAGER TO STATE HIS CASE REGARDING THE MATTER. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNKNOWN.

NHTSA ODI #11155850

4,000 miles · May 25, 2014

SeatsInjury

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RETURNED HOME IN DRIVEWAY SHUT OFF CAR AND THE DRIVER SEAT AUTOMATICALLY MOVES AS FAR BACK AS THE TRACK WILL ALLOW WELL MY GRAND DAUGHTER WAS IN HER CAR SEAT IN THE REAR BEHIND ME, THE DRIVER AND THE SEAT CRUSHED HER FOOT AND BENT HER FOOT BACK WARDS . HER FOOT WAS TRAPPED AND WEDGED BETWEEN THE SEATS THE DRIVER SEAT COMES WITHIN A FEW INCHES OF THE BACK SEAT. SO, ANYONE SITTING THERE WOULD HAVE THEIR KNEES CRUSHED. THIS IS A VERY UNSAFE SITUATION AND IT COULD HAVE BEEN MUCH WORSE IF AN ADULT WAS SITTINGTHERE. *TR

NHTSA ODI #10593974

Official recalls

18V595000 · Seats:front Assembly:seat Heater/cooler

Sep 7, 2018

General Motors LLC (GM) is recalling certain 2014-2016 Cadillac CTS vehicles, equipped with heated front seats. The flexible heating mats in the front seats may be damaged over time, resulting in the seat heaters producing excessive heat.

Consequence & remedy

Consequence: In cold ambient temperatures, the seat heaters in these vehicles can turn on automatically when the vehicle is remotely started. If a damaged seat heater is turned on while no one is inside the vehicle, the damaged seat heater can overheat, increasing the risk of a fire.

Remedy: GM will notify owners, and dealers will recalibrate the body control module, disabling the automatic activation of the heated seat when the vehicle is remotely started, free of charge. The recall began November 1, 2018. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for the recall is 18286.

14V614000 · Electrical System

Oct 1, 2014

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac CTS, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL, and 2014 Buick Enclave, Chevrolet Express, Impala, Silverado HD, Traverse, GMC Acadia, Savana, and Sierra HD vehicles. In the affected vehicles, the chassis electronic module may be internally contaminated, resulting in an electrical short.

Consequence & remedy

Consequence: If the module experiences an electrical short, the vehicle could stall, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the chassis electronic module, free of charge. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GMs number for this recall is 14515.

14V446000 · Seats

Jul 23, 2014

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore and Cadillac ATS; 2014 Cadillac CTS, ELR, Chevrolet Caprice and SS vehicles; and 2014-2015 Chevrolet Silverado and GMC Sierra Trucks. Due to an incomplete weld on the seat hook bracket assembly, the front seats in the affected vehicles may not stay secured in place during a high load condition such as a crash.

Consequence & remedy

Consequence: A seat that does not stay secured increases the risk of occupant injury in a vehicle crash.

Remedy: GM will notify owners, and dealers will inspect the seat hook bracket assembly weld and replace the lower seat track, as necessary, free of charge. The recall began on August 15, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), and 1-800-462-8782 (GMC). GM's number for this recall is 14340.

14V394000 · Electrical System:ignition

Jul 2, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.

14V338000 · Power Train:automatic Transmission

Jun 19, 2014

General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac ATS vehicles manufactured April 23, 2012, to March 20, 2014, and 2014 Cadillac CTS vehicles manufactured June 10, 2013, to March 20, 2014. In the affected vehicles, the transmission shift cable may detach from either the bracket on the transmission shifter or the bracket on the transmission.

Consequence & remedy

Consequence: If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.

Remedy: GM will notify owners, and dealers will inspect the vehicles to make sure the cable is properly seated at the transmission and shifter brackets, free of charge. The recall is expected to begin in early August 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14179.

14V253000 · Visibility:windshield Wiper/washer:motor; Visibility:windshield Wiper/washer:switch/wiring

May 15, 2014

General Motors LLC (GM) is recalling certain model year 2014 Cadillac CTS vehicles manufactured June 10, 2013, through February 26, 2014. If the vehicle is turned off with wiper functionality left on and the wipers then become restricted, such as when covered in ice or snow, and the vehicle's battery goes dead and needs to be jump started, upon being jump started, the wipers will be inoperative.

Consequence & remedy

Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the front wiper module, free of charge. The recall began on July 14, 2104. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14157.

Additional source detail variants (2)

Visibility:windshield Wiper/washer:motor

Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.

Remedy: GM will notify owners, and dealers will replace the front wiper module, free of charge. The recall began on July 14, 2104. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14157.

Visibility:windshield Wiper/washer:switch/wiring

Consequence: An inoperative windshield wiper system may decrease the driver's visibility, increasing the risk of a crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

No exact-year investigations in this snapshot.