2014 Cadillac Cts

I have taken my vehicle or rather had my vehicle towed back to my dealership on three different occasions for repair of a Shift Cable Replacement I can have a very bad accident in my vehicle or lose my life or injure someone else the first time I didn't understand why my vehicle shutdown while I was driving on a very busy highway I was very upset, and I had to pray that none ran into me Lucky for me my AAA service reached me at my location and towed my vehicle to the dealership where they kept it for five to six days I had an extended warranty that I brought from the dealership (F.C Kerbeck and Sons 100 Route 73 in Palmyra N.J. 08065 [XXX]) this was incident occurred XXX Mileage (57874 The second incident happened happen XXX 66,000 the same thing happened the vehicle shutdown while driving and I could not shift my lever it was struck and my vehicle was rolling backwards I had to keep my foot on the brakes until AAA came to two once again I was worried that my car was going to slide into someone I mange to contact the dealership about my situation They keep it again for a few days because they had to order the cable they called it a Transmission Shift Control Cable This time I'm nit sure if I paid for it or my insurance because they did not give me a bill of what they did and when I complained About the third time of this incident happening Last XXX Mileage78853 I was out shopping miles from where I live pulled into a parking lot and guest what my car started to slide and shutdown I tried to shift into park but the gear was locked in drive I had to push down on the breaks while I call for help again from AAA I called the dealership complaining about this issue for a third time and again I asked them why is happening and that I could have an accident or lose my life and the service manger John told me that they only have records of this incident happening once he said that he has no record if it in his system But I INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(

ON 8/24/2021 APPROX 9:45AM I RETURNED HOME FROM THE MARKET AS I WAS PARKING MY VEHICLE (BACKING INTO A PARKING SPACE) ISHIFT MY VEHICLE CONTROL TO THE REAR POSITION AND IT LOCK UP IT WAS STUCK AND WOULD NOT RELEASE I WAS SHOCKED AND UPSET BECAUSE THE FRONT OF MY VEHICLE WAS STILL IN THE WAY OF PASSING VEHICLE SO I TUNED MY FRONT WHEELS IN AS MUCH AS I COULD BUT THAT WAS ALL I COULD DO I HAD TO KEEP MY FOOT ON THE BREAKS SO THAT MY VEHICLE WOULD NOT ROLL BACK AND SLAM INTO THE TRUCK BEHIND ME , I CALL THE DEALERSHIP FC KERBECK 100 ROUTE 73 NORTH PALMYRA N.J I TOLD THEM WHAT HAPPENED AND THAT I WAS UPSET AND DID NOT KNOW WHAT TO DO I STILL HAD MY FOOT ON THE BREAKS BECAUSE I DID'NT KNOW IF IT WAS SAFE TO TURN OFF MY VEHICLE OR WHAT AFTER I WAS DISCONNECTED I CALLED BACK AND I WAS INFORMED ON HOW TO SAFLEY SHUT DOWN MY VEHICLE . MY VEHICLE HAD TO BE TOWED TO THE DEALERSHIP I FOUND A RECALL ON THE ISSUE FROM GENERAL MOTORS JUNE 2014 SAYING THAT THE DRIVER MAY NOT BE ABLE TO SHIFT THE TRANSMISSION IN AND OUT OF GEAR DUE TO THE SHIFT CABLE NOT BEGIN SECURED AND THAT IT COULD SLIP OUT OF THE BRACKETS AND THE DRIVER WILL NOT BE ABLE TO STOP THE VEHICLE FROM ROLLING RESULTING IN A CCIDENT WHEN I MENTION THIS TO THE DEALERSHIP THEY CLAIM THAT THEY NEVER HAD ANY RECALLS ON THID SAFTEY ISSUE I PURCHASE MY VEHICLE IN 2017 SO THEY WERE WELL AWARE THAT THIS COULD BE A SAFTEY ISSUE SOME WHERE DOWN THE LINE BUT THEY FAILED TO MAKE SURE THAT THE CONSUMER WAS AWARE OF THIS ISSUE THAT THEY COULD HAVE BETTER CONTROL IF SOMETHING LIKE THIS SHOULD HAPPEN i WAS SO UP SET AND SHOCK THAT THIS HAD HAPPEN MY GEARS WERE LOCK DOWN I COULD NOT AT THAT TIME MOVE MY VEHICLE. MY IS THIS INFORMATION NOT MADE AVAILABLE TO THE CONSUMER WHEN THEY BUY THESE CARS THEN A FEW YEARS LATER WHEN IT DOES EALERSHIP BLOWS YOU OFF AND ACT AS IF YOU ARE CRAZY THIS IS A SAFTEY ISSUE THAT COULD CAUSE YOUR LIFE.

CADILLAC CUE SCREEN CRACKING, CREATING A SPIDER WEB APPEARANCE ON THE SCREEN. CAR WAS STATIONARY IN DRIVE WAY ALL DAY AND NIGHT. WHEN I WANT TO DRIVE IT THE NEXT MORNING THE CRACK APPEARED ON CUE SYSTEM. NO ONE HAD USED OUR TOUCH THE SCREEN DURING THAT TIME. OVER THE NEXT COUPLE OF DAYS THE SPIDER WEB KEPT SPREADING. IT'S IMPOSSIBLE TO SEE THE ANYTHING ON THE LEFT SIDE OF THE BACKUP CAMERA. GPS IS DIFFICULT TO READ ON LEFT SIDE . *TR

WHILE DRIVING, THE CUE SYSTEM BECAME INOPERABLE AND HAD A DELAYED RESPONSE TO TOUCH. THE VEHICLE WAS BEING DRIVEN ON A HIGHWAY TRAVELLING APPROX 65 MPH. I PULLED OVER TO RECORD VIDEO OF THE SYSTEM NOT RESPONDING. ADDITIONALLY, THERE ARE TIMES WHEN I PUT THE VEHICLE IN REVERSE AND THE BACKUP CAMERA DOESN'T NOT TURN ON AS IT IS SUPPOSED TO.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE'S CUE SCREEN, WHICH WAS THE MAIN CONTROL PANEL FOR MANY FUNCTIONS IN THE VEHICLE, SUDDENLY FROZE WITHOUT WARNING. ON OTHER OCCASIONS, THE SCREEN CONTROLS FOR THE DIFFERENT FEATURES WOULD MOVE WITHOUT THE CONTACT'S CONSENT. THE CONTACT CALLED RICHARD KARR MOTORS (LOCATED AT 900 W LOOP 340, WACO, TX 76712, 254-633-2866) AND CADILLAC OF ARLINGTON (LOCATED AT 2001 NORTH COLLINS STREET, ARLINGTON, TX 76011, 817-461-2222) AND WAS INFORMED THAT THE FAILURES WERE WELL KNOWN; HOWEVER, THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 57,978.

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 240. THE VIN WAS NOT AVAILABLE.

2 STARTERS FAILED WITHIN 17,500 MILES. SECOND STARTER FAILED WITHIN 1,000 MILES. 10/18/2015 CAR PARKED IN PARKING LOT. WOULD NOT START. TOWED TO DEALER - DIAGNOSED AS STARTER (MILEAGE 16,264). 11/20/2015 CAR PARKED IN GAS STATION. WOULD NOT START. TOWED TO DEALER - DIAGNOSED WITH SAME PROBLEM AS 10/19/2015 - STARTER ISSUE (MILEAGE 17,243).

TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THE INGINTION SWITCH HAD ISSUES TURNING ON WHILE THE VEHICLE WAS IN PARK. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 23,962.