2009 Cadillac Cts

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE TWO FRONT DOOR LATCHES WERE FROZEN AND INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FAILURE OCCURRED BECAUSE WATER AND MOISTURE HAD SEEPED IN AND AS A RESULT, BOTH LATCHES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD ALREADY BEEN REPAIRED UNDER A CUSTOMER SATISFACTION CAMPAIGN LISTED UNDER SERVICE BULLETIN NO: SB-09104 (LATCHES/LOCKS/LINKAGES , STRUCTURE). THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE "SERVICE AIR BAG" LIGHT INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED. BOTH THE DEALER AND MANUFACTURER HAVE BEEN MADE AWARE OF THIS RECURRING FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V582000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000. THE CURRENT MILEAGE WAS 40,000.

2009 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE VIBRATION/UNEXPECTED LOSS OF POWER AND TRANSMISSION SHIFTING AND ACCELERATION PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE BEGAN SHIFTING GEARS ERRATICALLY, VIBRATING AND LACKED POWER. THE CONDITION APPEARED IRREGULAR AND FOR SOME TIME, NO TROUBLE LIGHT APPEARED. ONCE A LIGHT FINALLY APPEARED, THE VEHICLE WAS TAKEN TO A CADILLAC DEALER WHO DETERMINED THAT ALL THE IGNITION COILS ON ONE SIDE OF THE ENGINE WERE DEFECTIVE. THE SERVICE REPRESENTATIVE EXPLAINED THAT WHEN ONE OR MORE IGNITION COILS FAIL, THE ENGINE WOULD HAVE A GREATER VIBRATION AND LACK OF POWER. IN ADDITION, THE COIL FAILURE WOULD CAUSE THE TRANSMISSION TO UNEXPECTEDLY DOWNSHIFT TO COMPENSATE FOR THE LOSS OF POWER AND WITH MULTIPLE COIL FAILURES IT MAY SHIFT MULTIPLE TIMES EACH TIME MORE POWER WAS NEEDED TO MAINTAIN THE THROTTLE SPEED. IN JULY 2013, THE CONSUMER BEGAN EXPERIENCING THE SAME PERFORMANCE ISSUES. AGAIN, NO TROUBLE LIGHT APPEARED. A TRIP TO THE DEALER RESULTED IN NOTHING BEING FOUND, DESPITE THE SERVICE HISTORY OF THE VEHICLE. THE CONDITION CONTINUED AND IN AUGUST 2013. THE TROUBLE LIGHT APPEARED. THE DEALER FOUND AN IGNITION COIL ON THE OTHER SIDE OF THE ENGINE WAS DEFECTIVE. *JB

TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKES FAILED WHEN ENGAGED. THE CONTACT ADDED BRAKE FLUID AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE CONTACT WAS INFORMED THAT THERE WAS A LEAK IN THE FRONT BRAKE HOSE ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V105000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE ACCELERATED ON ITS OWN. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN TIGHTENED THE DRIVE SHAFT BOLTS TO THE TRANSMISSION; HOWEVER, THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE NOT REPAIRED AFTER THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. *TR

AT FIRST, THE CAR WASN'T RUNNING STRAIGHT. WHEN I DROVE STRAIGHT ON AN INTERSTATE, THE STEERING WHEEL WAS ABOUT FIVE DEGREES CLOCKWISE. THEREFORE, I WENT TO THE LOCAL CADILLAC DEALER, [XXX], FOR A WHEEL ALIGNMENT. AFTER THE ALIGNMENT, THE CAR RAN PRETTY GOOD, UNTIL IT RAN OVER A SMALL BUMP ON THE ROAD. WHEN I RAN OVER THE BUMP, THE CAR SUDDENLY RAN TOWARD THE RIGHT. I TRIED TO TURN LEFT, BUT IT DIDN'T WORK FOR ABOUT HALF A SECOND. AFTER HALF A SECOND, I CONTROLLED THE CAR, AND IT WORKED FINE. I MADE AN U TURN, AND WENT TO THAT PLACE AGAIN, AND IT HAPPENED AGAIN. I WENT HOME, GRAB MY METER AND MY THERMOMETER, AND WENT BACK TO THAT PLACE. THE ROAD TEMPERATURE WAS 33.1 DEGREES, AND THERE WAS NO ICE ON THE ROAD. THE BUMP WAS ABOUT 4 INCHES OVER THE ROAD. I TOOK THE CAR TO THE DEALER NEXT DAY, AND THEY CHECKED ALMOST EVERYTHING. HOWEVER, THEY'RE UNABLE TO IDENTIFY THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR