2009 Cadillac Cts

CHECK ENGINE LIGHT CAME ON IN MAY 2014 AT 58,000 MILES. MY TIMING CHAIN WORE OUT PREMATURELY. GM HAD A RECALL THROUGH JULY 2013 FOR THIS ISSUE (TSB #10287 2007-09 CTS AND SPECIAL COVERAGE ADJUSTMENT 11340C) THAT REPAIRED AND EXTENDED WARRANTY TO 10 YEARS FROM DATE OF ORIGINAL PURCHASE ON AFFECTED VEHICLES. I WAS TOLD MY VEHICLE WAS NOT COVERED UNDER RECALL. IN MAY 2014, I PAID THE DEALERSHIP $1,800 TO INSTALL A NEW TIMING CHAIN KIT. IN SEPTEMBER 2014, CHECK ENGINE LIGHT CAME ON AGAIN AT 80,000 MILES AND SAME ISSUE OCCURRED REQUIRING A NEW TIMING CHAIN KIT AFTER ONLY 22,000 MILES ON LAST TIMING CHAIN KIT. GM AND DEALERSHIP REFUSE TO COVER THE ENTIRE COST OF REPLACING TIMING CHAIN AND DENY THERE IS A MANUFACTURER'S DEFECT. I DISAGREE AND HAVE DISCUSSED MY ISSUE WITH TWO INDEPENDENT MECHANICS WHO ALSO DISAGREE. GM HAS NOT INCLUDED ALL AFFECTED VEHICLES IN ORIGINAL RECALL AND SHOULD DO THE RIGHT THING AND REPAIR THIS DEFECT AT NO COST TO ITS CUSTOMERS. I SHOULD NOT HAVE PAID ANYTHING FOR THE FIRST OR SECOND REPAIR. GM IS PUTTING DRIVERS AT RISK IF TIMING CHAIN BREAKS WHILE OPERATING VEHICLE.

OVER THE PAST TWO YEARS, 4 OF THE 6 CYLINDERS ON THIS AUTOMOBILE HAVE NEEDED COIL REPLACEMENTS ON THE CYLINDERS. I HAVE OWNED SEVERAL GM VEHICLES AND HAVE NOT NEEDED ANY REPAIRS OF THIS NATURE, AND BELIEVE THIS MAY BE A HARDWARE DEFECT. THE EFFECT HAS BEEN INTERMITTENT LOSS OF POWER, PARTICULARLY WHEN ACCELERATING UPHILL AT TRAFFIC SPEEDS (50-55 MPH). THIS FORCES THE DRIVER EITHER TO SLOW OR TO ACCELERATE THROUGH THIS NARROW SPEED BAND.

REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS, SRX, STS; 2009 MODEL YEAR BUICK ENCLAVE; CHEVROLET TRAVERSE; GMC ACADIA; OR SATURN OUTLOOK VEHICLE, EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, THE CONDITION WILL BE REPAIRED FOR YOU AT NO CHARGE" OUR 2009 CADILLAC CTS WITH ~100,839 MILES HAS BEEN DIAGNOSED WITH THIS FAILURE, AND CAUSED MY MOTOR TO LOCK UP. OUR TIMING CHANIN WAS ALREADY FIXED UNDER WARRANTY ONCE PRIOR, THIS WILL MAKE IT A SECOND REPAIR BUT NOW OUR COMPLETE ENGINE HAS FAILED; HOWEVER, GENERAL MOTORS REFUSES TO MAKE THE REPAIRS STATED IN THE TSB AT NO CHARGE IN ACCORDANCE WITH THE TSB. MY EXPERIENCE DEALING WITH CADILLAC OVER THE PAST 2 DAYS INDICATES THAT CADILLAC HAD NO INTENTION OF MAKING THE REPAIRS THAT THEY HAVE INFORMED THE NHTSA WERE APPROPRIATE. IT IS MY OBSERVATION THAT GENERAL MOTORS HAD NO INTENTION OF HONORING THE BULLETIN AND ONLY SUBMITTED THE INFORMATION TO THE NHTSA AS A MEANS TO MITIGATE THE NEGATIVE PUBLIC IMAGE FROM THIS ENGINEERING FAILURE. GENERAL MOTORS SHOULD NOT BE PERMITTED TO MANIPULATE PUBLIC TRUST AND ABUSE THE RESOURCES OF THE NHTSA FOR THEIR OWN MARKETING BENEFIT. THIS IS A DECEPTIVE PRACTICE AND THE GOVERNMENT SHOULD REQUIRE THAT THE MANUFACTURER ABIDE BY THE STATED RESOLUTION AND NOT PERMIT THE MANUFACTURER TO ABUSE PUBLIC RESOURCES.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,594.

REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS, SRX, STS; 2009 MODEL YEAR BUICK ENCLAVE; CHEVROLET TRAVERSE; GMC ACADIA; OR SATURN OUTLOOK VEHICLE, EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, THE CONDITION WILL BE REPAIRED FOR YOU AT NO CHARGE" OUR 2009 CADILLAC CTS WITH ~94,000 MILES HAS BEEN DIAGNOSED WITH THIS FAILURE; HOWEVER, GENERAL MOTORS REFUSES TO MAKE THE REPAIRS STATED IN THE TSB AT NO CHARGE IN ACCORDANCE WITH THE TSB. MY EXPERIENCE DEALING WITH CADILLAC OVER THE PAST 2 DAYS INDICATES THAT CADILLAC HAD NO INTENTION OF MAKING THE REPAIRS THAT THEY HAVE INFORMED THE NHTSA WERE APPROPRIATE. IT IS MY OBSERVATION THAT GENERAL MOTORS HAD NO INTENTION OF HONORING THE BULLETIN AND ONLY SUBMITTED THE INFORMATION TO THE NHTSA AS A MEANS TO MITIGATE THE NEGATIVE PUBLIC IMAGE FROM THIS ENGINEERING FAILURE. GENERAL MOTORS SHOULD NOT BE PERMITTED TO MANIPULATE PUBLIC TRUST AND ABUSE THE RESOURCES OF THE NHTSA FOR THEIR OWN MARKETING BENEFIT. THIS IS A DECEPTIVE PRACTICE AND THE GOVERNMENT SHOULD REQUIRE THAT THE MANUFACTURER ABIDE BY THE STATED RESOLUTION AND NOT PERMIT THE MANUFACTURER TO ABUSE PUBLIC RESOURCES.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CHECK ENGINE CODE NEEDED TO BE RESET AND THE TIMING CHAIN POSSIBLY NEEDED TO BE REPLACED. THE CHECK ENGINE WARNING LIGHT WAS RESET, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS ELIGIBLE FOR REPAIRS UNDER A CUSTOMER SATISFACTION CAMPAIGN RELATED TO THE TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

MY ENGINE WOULD NOT TURN ON WHEN LEAVING FOR WORK. I DID A CHECK UNDER THE HOOD AND FOUND I WAS COMPLETELY OUT OF OIL. MY OIL GAGE DISPLAY WAS AT THE HALFWAY MARK WHICH MEANS I AM STILL GOOD ON MY OIL. ALSO, THE DIGITIAL DISPLAY IN MY CAR SAYS THAT I HAVE 54% OF OIL LIFE REMAINING. SOMWHERE WITHIN THE CAR, THE SYSTEM WASNT READING THE OIL LEVEL ACCURATELY WHICH CAUSED ME TO BELIEVE MY OIL LEVEL WAS STILL GOOD. AT THE MOMENT MY CAR IS AT THE SHOP WAITING FOR DETAILS. HOW CAN THIS ISSUE BE FIXED TO PREVENT THIS FROM HAPPENING AGAIN AND TO OTHERS?