2014 Cadillac Ats

The contact owns a 2014 Cadillac ATS. The contact stated while driving approximately 35 MPH, the "Power Steering Fault Drive with Care" message was displayed on the instrument panel and the vehicle became difficult to maneuver. No warning light was illuminated. The vehicle was taken back to the residence. The contact researched and was became aware of an undisclosed recall; however, the VIN was not included. A dealer was not contacted, and the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 172,000.

Power Steering locks up when trying to turn under 20 mph. Have found other safety recalls through GM for the same issue on the 2014 ATS and have contacted a dealer but they have stated it is not for my VIN #. Has happened multiple times before and the local dealer said nothing could be done because they could not duplicate. I had called another GM dealer and they sent me a safety recall bulletin pertaining to the issue.

TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE DEALER (CAMARGO CADILLAC, 9880 MONTGOMERY RD, CINCINNATI, OH 45242, 513-716-5963) INDICATED THAT A DIAGNOSTIC APPOINTMENT WOULD NEED TO BE SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V586000 (STEERING) ALTHOUGH THE FAILURES WERE SIMILAR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

THE CAR FAILS TO AUDIBLY INDICATE TO THE DRIVER THAT THE TURNING SIGNALS HAVE BEEN ENGAGED. INSTEAD OF A CLICK, CHIME, OR OTHER INDICATOR, THERE IS SILENCE. THE RESULT IS THAT THE DRIVER DOES NOT HAVE FEEDBACK FROM THE VEHICLE INDICATING / VERIFYING THAT THAT A TURN SIGNAL HAS BEEN ENGAGED. THE DRIVER MAY BECOME DISTRACTED AND MAY NOT KNOW WHEN/IF A TURN SIGNAL HAS BEEN TRIGGERED. THE TURN SIGNAL INDICATOR SEEMS TO BE CONNECTED TO THE RADIO SYSTEM. THUS, WHEN THE RADIO SYSTEM FAULTS (WHICH OFTEN OCCURS ON THIS MODEL), THESE TURN SIGNAL INDICATORS ALSO FAIL. THE FAILURE WILL OCCUR RANDOMLY WHEN STATIONARY AND DRIVING AT SURFACE AND HIGHWAY SPEEDS.

INTERMITTENT ELECTRIC POWER STEERING ASSIST FAILURES. FAILURES SEEM TO OCCUR MOST OFTEN WHEN THE CAR IS COLD AND BACKING OUT OF DRIVE WAY OR PARKING SPACES. POWER STEERING WILL WORK FOR A VERY SHORT PERIOD THEN FAIL LEAVING TYPICALLY WHEN IN THE MIDDLE OF A BACKING MANEUVER WHEN LEAVING MY DRIVE AND ENTERING TRAFFIC. TURNING CAR OFF AND RESTARTING WILL RESET THE ELECTRIC POWER STEERING ASSIST. THIS IS PARTICULARLY DANGEROUS IN CROWDED PARKING AREAS WHEN I NEED TO TURN THE CAR OFF AND RESTART WHILE BLOCKING TRAFFIC. THE FREQUENCY SEEMS TO BE INCREASING FOR THE FAILURES BUT DEALER DOES NOT SEEM TO BE ABLE TO REPRODUCE.

VEHICLE WANDERS AT HIGHWAY SPEEDS, VERY HARD TO KEEP ON ROAD. VERY UNSAFE TO DRIVE ON HIGHWAY, THEREFORE IT IS ONLY USED IN CITY AT LOW SPEEDS. AFTER 11 MONTHS IT HAS LESS THAN 3,000 KM ON IT. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT, IT IS BECAUSE OF THE ELECTRIC STEERING. ACCORDING TO THEM, ALL THESE MODELS BEHAVE IN THE SAME WAY AND FOR ME TO MONITOR IT. I HAVE MONITORED IT AND IF ANYTHING IT IS GETTING WORSE. IF I DON'T GET ANY HELP FROM THE DEALER I WILL HAVE TO TAKE IT TO A WHEEL ALIGNMENT SPECIALIST, AT MY COST, EVEN IF IT STILL UNDER WARRANTY. ANY SUGGESTIONS? *TR

VEHICLE WANDERS AT HIGHWAY SPEEDS ON LEVEL ROADS, CAN'T KEEP IT IN A STRAIGHT LINE. DEALER REFUSES TO RECTIFY, SAYS THAT IT IS NORMAL, SINCE THEIR OTHER MODELS ARE THE SAME. IT IS A DANGEROUS SITUATION SINCE YOU ARE AFRAID TO BLINK AND MAY END UP IN ANOTHER LANE OF TRAFFIC. JUST USING IT FOR CITY TRAFFIC NOW. CURRENT ODOMETER READING 1,600 KM SINCE NEW IN FEBRUARY 2014. HOW SAFE IS THE ELECTRIC STEERING? *TR