NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
128 reports115,000 miles · Jul 5, 2017
Electrical System
FUEL PUMP RELAY BURNS OUT AND IS SO HOT TO THE TOUCH IT WILL BURN YOUR HAND. WAS FOUND WHEN THE CAR WOULD NOT START. HAS HAPPENED TWICE NOW, A WEEK APART, AND ON THE SECOND OCCURRENCE THE FUEL PUMP WAS REPLACED BY THE MECHANIC TO RULE OUT A POSSIBLE SHORT CAUSING THE ISSUE. THE RELAY IS STILL GETTING HOT SO MUCH SO THAT THE SEAT…
Read full complaint
FUEL PUMP RELAY BURNS OUT AND IS SO HOT TO THE TOUCH IT WILL BURN YOUR HAND. WAS FOUND WHEN THE CAR WOULD NOT START. HAS HAPPENED TWICE NOW, A WEEK APART, AND ON THE SECOND OCCURRENCE THE FUEL PUMP WAS REPLACED BY THE MECHANIC TO RULE OUT A POSSIBLE SHORT CAUSING THE ISSUE. THE RELAY IS STILL GETTING HOT SO MUCH SO THAT THE SEAT GETS HOT AND I FEAR IT WILL CATCH ON FIRE. THE MECHANIC IS GOING TO LOOK AT THE FUSE BLOCK TO SEE IF THERE IS CORROSION OR DAMAGED WIRING CAUSING THE ISSUE. THE RELAY WAS HOT WHEN THE CAR WAS RUNNING, AND JUST HADN'T COOLED BY THE TIME IT WAS FOUND. THIS SPEAKS FOR HOW HOT IT WAS GETTING AS IT BURNED THE MECHANIC WHEN IT HAD BEEN SITTING A FEW MINUTES. IT DOES COOL DOWN AFTER A WHILE SO IT IS NOT HEATING UP WHILE STATIONARY.
NHTSA ODI #11003192
130,000 miles · Jul 5, 2017
Electrical System
CRANK, BUT NO START. FUEL PUMP RELAY PIN MELTED INTO FUSE BLOCK (UNDER REAR SEAT). REPLACED FUEL PUMP RELAY, WITH SAME RESULT: NO START MELTED THE 4TH PIN IN RELAY AND PLASTIC ON FUEL BLOCK CREATING AN OBVIOUS FIRE HAZARD, THAT CLOSE TO THE FUEL TANK, UNDER REAR SEAT.
NHTSA ODI #11003038
113,000 miles · Jun 30, 2017
Electrical SystemFuel/propulsion SystemFire
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A…
Read full complaint
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPAIRED THE SWITCH AGAIN. THE FAILURE RECURRED TWO DAYS LATER AND THE VEHICLE WAS TAKEN BACK TO THE DEALER AGAIN. THE DEALER NOTICED THAT THE FUSE BOX AND THE RELAY SWITCH WERE MELTED. THE MANUFACTURER WAS NOTIFIED AND COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
NHTSA ODI #11002549
Mileage unknown · Jun 19, 2017
Electronic Stability Control (esc)Fuel/propulsion System
I AM A WIDOW LIVING ALONE ON A FIXED INCOME. I HAVE LESS THAN 80,000 MILES ON MY VEHICLE. LONG STORY SHORT. VEHICLE WOULDN'T START - HAD IT TOWED TO SHOP - THEY PUT IT ON MACHINE - SHOWED FUEL PUMP WAS OUT - PUT IN A NEW RELAY, FUEL PUMP, ETC. DID NOT SOLVE PROBLEM. FOUND LATER THAT FUEL BOX, RELAY FRIED, PARTIALLY MELTED A…
Read full complaint
I AM A WIDOW LIVING ALONE ON A FIXED INCOME. I HAVE LESS THAN 80,000 MILES ON MY VEHICLE. LONG STORY SHORT. VEHICLE WOULDN'T START - HAD IT TOWED TO SHOP - THEY PUT IT ON MACHINE - SHOWED FUEL PUMP WAS OUT - PUT IN A NEW RELAY, FUEL PUMP, ETC. DID NOT SOLVE PROBLEM. FOUND LATER THAT FUEL BOX, RELAY FRIED, PARTIALLY MELTED AREA ON FUSE BOX . FIRE HAZARD. ENDING UP PAYING OVER $1000 FOR REPAIRS. HAVE BEEN TOLD REPEATEDLY THAT THIS HAS BEEN AN ISSUE WITH THIS TYPE CAR AND THERE HAVE BEEN NO RECALLS. ALSO TOLD THAT PROBABLY WILL HAPPEN AGAIN. I CANNOT AFFORD THIS. PLEASE HELP. THERE ARE HUNDREDS OF SIMILAR COMPLAINTS. WHY DOESN'T SOMEONE DO SOMETHING ABOUT THIS DANGEROUS AND EXPENSIVE ISSUE.
NHTSA ODI #11000100
100,000 miles · May 4, 2017
Structure
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WITHOUT WARNING. THE CONTACT ROLLED DOWN THE DRIVER'S SIDE WINDOW AND OPENED THE DOOR FROM THE OUTSIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR PANEL…
Read full complaint
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WITHOUT WARNING. THE CONTACT ROLLED DOWN THE DRIVER'S SIDE WINDOW AND OPENED THE DOOR FROM THE OUTSIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR PANEL NEEDED TO BE REPLACED. THE DEALER MENTIONED THAT THE ESTIMATED COST FOR THE REPAIR WAS $700. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10983486
Mileage unknown · Mar 18, 2017
Electrical SystemEngineService BrakesCrashInjury
TAKATA RECAL.L ALL OF THE ABOVE .RIGHT REAR DOOR LOCK.KEY FOB.PERMANENT CARBON MONOZIDE POSION.SEE THE COMPLAINTS ON FILE.
NHTSA ODI #10966678
78,000 miles · Feb 10, 2017
Electrical SystemFuel/propulsion System
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MI…
Read full complaint
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
NHTSA ODI #10953810
96,020 miles · Feb 6, 2017
Electrical SystemFuel/propulsion System
CAR WOULD TURN OVER WILL NOT START. MECHANIC SAID THAT FUSE UNDER SEAT OVER HEATED. PURCHASED WITH 95K 7 DAYS AGO. AFTER RESEARCHING THIS IS AKNOW ISSUE FOR THIS MODEL. I HAVE IT TOWED TO A DEALER I SEE FUEL PUMP MAY NEED TO BE REPLACED AS WELL. WILL IT TAKE A FIRE OR A HIGHWAY ACCIDENT BEFORE BUICK HAS TO UWN UP TO THIS DANGER…
Read full complaint
CAR WOULD TURN OVER WILL NOT START. MECHANIC SAID THAT FUSE UNDER SEAT OVER HEATED. PURCHASED WITH 95K 7 DAYS AGO. AFTER RESEARCHING THIS IS AKNOW ISSUE FOR THIS MODEL. I HAVE IT TOWED TO A DEALER I SEE FUEL PUMP MAY NEED TO BE REPLACED AS WELL. WILL IT TAKE A FIRE OR A HIGHWAY ACCIDENT BEFORE BUICK HAS TO UWN UP TO THIS DANGEROUS PROBLEM. I AM SURE YOU ARE AWARE OF THE PROBLEMS WITH THIS MODEL. CAR WAS STAITIONARY BUT WHAT CAN PREVENT THIS HAPPENING TO THE OWNERS DRIVNG IN MOTION.
NHTSA ODI #10949951
119,000 miles · Jan 31, 2017
Electrical SystemFuel/propulsion System
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RELAY FUSE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUF…
Read full complaint
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RELAY FUSE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10948628
60,000 miles · Jan 27, 2017
Steering
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 5 MPH, THE POWER STEERING MALFUNCTIONED. WHILE MAKING A TURN, THE STEERING WHEEL WOULD NOT MOVE WHEN PROMPTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
NHTSA ODI #10948022
Official recalls
2Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗