NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
128 reports129,000 miles · May 11, 2018
Electrical SystemFuel/propulsion System
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD SHUT OFF AFTER A FEW SECONDS. THE CONTACT MADE APPROXIMATELY THREE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER (TODD WENZEL BUICK GMC IN WESTLAND, MICHIGAN…
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TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD SHUT OFF AFTER A FEW SECONDS. THE CONTACT MADE APPROXIMATELY THREE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER (TODD WENZEL BUICK GMC IN WESTLAND, MICHIGAN, 734-721-1144) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX HAD A SHORT, WHICH WAS SENDING THE WRONG SIGNAL TO THE FUEL RELAY DELIVERY PUMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED AROUND JUNE OF 2016. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
NHTSA ODI #11093302
105,000 miles · May 1, 2018
Electrical System
CAR WAS FINE 1 DAY NEXT DAY WOULD NOT START. HAD IT TOWED MECHANIC REPLACED FUEL PUMP AND RELAY. NEXT DAY I'M DRIVING GOING DOWN HILL AND IT LOOSES ALL POWER AND WON'T START. HAD IT TOWED AGAIN. MECHANIC REPLACED RELAY. PICKED CAR UP AND DROVE IT FOR ABOUT 2 HOURS AND RELAY BURNED OUT IN MIDDLE OF INTERSECTION. WALKED TO PARTS…
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CAR WAS FINE 1 DAY NEXT DAY WOULD NOT START. HAD IT TOWED MECHANIC REPLACED FUEL PUMP AND RELAY. NEXT DAY I'M DRIVING GOING DOWN HILL AND IT LOOSES ALL POWER AND WON'T START. HAD IT TOWED AGAIN. MECHANIC REPLACED RELAY. PICKED CAR UP AND DROVE IT FOR ABOUT 2 HOURS AND RELAY BURNED OUT IN MIDDLE OF INTERSECTION. WALKED TO PARTS STORE AND BOUGHT RELAY. REPLACED AND DROVE HOME. NEXT DAY GOING TO WORK AND RELAY BURNS OUT AGAIN. IT IS SUPER HOT AND MELTS PLASTIC AROUND THE HOLE IN FUSE BOX WHERE THE PRONG GOES IN. HAVE REPLACED IT SEVERAL MORE TIMES AND I AM NOW TAKING IT BACK TO MECHANIC BEFORE IT CATCHES ON FIRE OR GETS ME KILLED DRIVING DOWN THE ROAD. THIS IS A MAJOR PROBLEM WITH THE BUICK LUCERNE. I ONCE TRUSTED THIS VEHICLE. PLEASE PLEASE PLEASE RECALL AND FIX THIS PROBLEM. STRANDED EVERY TIME I LEAVE THE HOUSE.
NHTSA ODI #11091247
90,113 miles · Apr 18, 2018
Electrical System
FUSE BLOCK AND RELAY BURNED UP UNDER REAR SEAT. CAR WOULDN'T START SEVERAL TIMES. AFTER CAR BECAME WARM, IT WOULDN'T START ANYMORE. IT ACTUALLY BURNED THE FOAM AROUND THE SEATS.
NHTSA ODI #11088882
82,000 miles · Apr 16, 2018
Electrical SystemFuel/propulsion System
I HAD JUST DRIVEN THE CAR ON A 2 HOUR TRIP WITH NO ISSUE. I DROVE THAT TRIP IN THE MORNING AND THAT AFTERNOON I WENT TO START THE CAR AND THE STARTER WAS GOING BUT THE ENGINE WOULDN'T START. I LIFTED THE BACK SEAT TO FIND AN AWFUL SMELL COMING FROM THE FUSE BOX. I PULLED THE FUEL PUMP FUSE TO FIND IT SINGED. THE VEHICLE WILL BE …
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I HAD JUST DRIVEN THE CAR ON A 2 HOUR TRIP WITH NO ISSUE. I DROVE THAT TRIP IN THE MORNING AND THAT AFTERNOON I WENT TO START THE CAR AND THE STARTER WAS GOING BUT THE ENGINE WOULDN'T START. I LIFTED THE BACK SEAT TO FIND AN AWFUL SMELL COMING FROM THE FUSE BOX. I PULLED THE FUEL PUMP FUSE TO FIND IT SINGED. THE VEHICLE WILL BE NEEDING A NEW FUSE BOX AND I'M STILL WAITING TO FIND THE PART.
NHTSA ODI #11088464
60,000 miles · Apr 9, 2018
Fuel/propulsion System
CAR IS STATIONARY AND STINKS LIKE PLASTIC IS BURNING, TURNS OVER BUT WON'T START. CHECKED FUSE BOX AND FOUND FUEL PUMP RELAY AND FUSE BOX BLACKENED AND BURNT. THIS IS WIFE,S CAR SHE USES TO TAKE MY DAUGHTER AND FRIENDS TO SOCCER SO II WANT TO KNOW IF I REPLACE RELAY AND FUSE BOX IS IT FIXED OR AM I PUTTING MY FAMILY AND OTHERS A…
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CAR IS STATIONARY AND STINKS LIKE PLASTIC IS BURNING, TURNS OVER BUT WON'T START. CHECKED FUSE BOX AND FOUND FUEL PUMP RELAY AND FUSE BOX BLACKENED AND BURNT. THIS IS WIFE,S CAR SHE USES TO TAKE MY DAUGHTER AND FRIENDS TO SOCCER SO II WANT TO KNOW IF I REPLACE RELAY AND FUSE BOX IS IT FIXED OR AM I PUTTING MY FAMILY AND OTHERS AT RISK. GM SAYS NOTHING ABOUT ISSUE SO I DO NOT KNOW. 60,000 MILES.
NHTSA ODI #11083981
Mileage unknown · Sep 12, 2017
Unknown Or OtherVisibility
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSIT…
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CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017*JS
NHTSA ODI #11023190
97,700 miles · Aug 25, 2017
Steering
I LOOSE MY POWER STEERING WHEN ITS IS RAINING AND WET OUTSIDE. I GO THROOUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT. IT LASTS FOR A FEW SECONDS , BUT TOSE FEW SECONDS COULD BE A MATTER OF LIFE AND DEATH, ESPECIALLY WHEN THE TRAFFIC IS HEAVY.THE INCIDENT HAPPENED WHEN I WAS PULLING INTO A PARKING LOT WHEN I TURNED THE WHEE…
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I LOOSE MY POWER STEERING WHEN ITS IS RAINING AND WET OUTSIDE. I GO THROOUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT. IT LASTS FOR A FEW SECONDS , BUT TOSE FEW SECONDS COULD BE A MATTER OF LIFE AND DEATH, ESPECIALLY WHEN THE TRAFFIC IS HEAVY.THE INCIDENT HAPPENED WHEN I WAS PULLING INTO A PARKING LOT WHEN I TURNED THE WHEEL TO PARK I LOST POWER AND ALMOST HIT A PARKED CAR, I HAD TO WRESTLE WITH THE STEERING WHEEL TO TURN IT AND PARK THE CAR. I WAS TERRIFIED.
NHTSA ODI #11019618
139,952 miles · Aug 18, 2017
Electrical SystemElectronic Stability Control (esc)Injury
I OWN A 2009 BUICK LUCERNE THAT I ATTEMPTED TO START THE VEHICLE ON RANDOM OCCASSIONS. ON ANOTHER OCCASION THE VEHICLE STALLED ON HIGHWAY 49 IN THE MIDDLE OF TRAFFIC. IT FAILS TO START, SOME RELAYS ARE HOT EVEN WHEN THE CAR IS OFF, FUEL RELAY HAS BEEN REPLACE 4 TIMES AND IT GETS EXTRA HOT AND WILL ALMOST BURN YOUR HAND, THE F…
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I OWN A 2009 BUICK LUCERNE THAT I ATTEMPTED TO START THE VEHICLE ON RANDOM OCCASSIONS. ON ANOTHER OCCASION THE VEHICLE STALLED ON HIGHWAY 49 IN THE MIDDLE OF TRAFFIC. IT FAILS TO START, SOME RELAYS ARE HOT EVEN WHEN THE CAR IS OFF, FUEL RELAY HAS BEEN REPLACE 4 TIMES AND IT GETS EXTRA HOT AND WILL ALMOST BURN YOUR HAND, THE FUSE BOX IS MELTED PARTLY AND HAS A BURNING SMELL. THE FUEL PUMP VOLTAGE WAS CHECKED AND IS GOOD. ON THE LAST TRY TO CRACK NOW THE DRIVER DOOR WINDO AND DOOR LOCK IS NOT WORKING. THERE IS NO CORRISON UNDER THE FUSE BOX. BUICK DOES NOT HAVE A RECALL OUT ON THE FUSE BOX OR RELAY. THE VEHICLE HAD TO BE TOWED 25 MILES. THIS IS A SAFETY HAZARD. I HAVE A DISABLED DAUGHTER WHO IS TRANSPORTED IN MY CAR AND I WORRY ABOUT THE SAFETY OF THIS VEHICLE. BUICK IS AWARE OF THIS ISSUE WITH THIS PARTICULAR CAR. THE BUCIK FORUM AND NHTSA WEBSITES BOTH HAVE COMPLAINTS ABOUT THIS ISSUE. THE MANUFACTURE HAS BEEN NOTIFIED. IT WILL TAKE ACCIDENTS, INJURY, OR DEATHS FOR THIS ISSUE TO BE RESOVLED IT SEEMS. AS BUICK AND DEALERS CONTINUE TO SELL THESE CARS MANY PEOPLES LIVES ARE I JEOPARDY. I HAVE REVIEWED PAGES ON COMPLAINTS AND AGAIN BUICK IS AWARE OF THESE ISSUES.
NHTSA ODI #11016166
79,000 miles · Aug 1, 2017
Electrical SystemFire
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND VARIOUS INSTRUMENT CLUSTER INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (8425 159TH ST, TINLEY PARK, IL 60487) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDER THE BACK SEAT HAD SUFFERED A SHORT AND…
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TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND VARIOUS INSTRUMENT CLUSTER INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (8425 159TH ST, TINLEY PARK, IL 60487) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDER THE BACK SEAT HAD SUFFERED A SHORT AND MELTED. THERE WERE NO VISIBLE SIGNS OF A FIRE. THE FIRE DEPARTMENT WAS NOT CONTACTED. THERE WERE NO INJURIES. THE FUSE BOX WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
NHTSA ODI #11011922
77,000 miles · Jul 12, 2017
Electronic Stability Control (esc)Fuel/propulsion System
MY 2009 BUICK LUCERNE WOULDN'T START..THOUGHT IT WAS THE FUEL PUMP HAD IT CHECKED OUT..THE FUEL PUMP WAS GOOD SO WE CHECK THE RELAY FUSE AND IT WAS BURNT OUT. I PUT A NEW RELAY FUSE IN AND DROVE AROUND THE BLOCK MY CHECK ENGINE LIGHT WENT ON..SO WE RECHECKED THE RELAY FUSE AND IT WAS BURNT OUT AGAIN..THERE SHOULD BE A RECALL ON …
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MY 2009 BUICK LUCERNE WOULDN'T START..THOUGHT IT WAS THE FUEL PUMP HAD IT CHECKED OUT..THE FUEL PUMP WAS GOOD SO WE CHECK THE RELAY FUSE AND IT WAS BURNT OUT. I PUT A NEW RELAY FUSE IN AND DROVE AROUND THE BLOCK MY CHECK ENGINE LIGHT WENT ON..SO WE RECHECKED THE RELAY FUSE AND IT WAS BURNT OUT AGAIN..THERE SHOULD BE A RECALL ON THE RELAY AND FUSE BOX.THIS COULD START A FIRE..I HAVE 3 SMALL CHILDREN I NEED MY CAR BUT AT THE SAME TIME I NEED IT SAFE..I LOOKED ONLINE AND ABOUT 10 OR MORE PEOPLE ARE HAVING THIS SAME PROBLEM..PLEASE RECALL THESE PARTS..
NHTSA ODI #11004879
Official recalls
2Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗