2003 Buick Lesabre

On [XXX] original Steering Rack and Pinion was replaced at 138974 miles by established reputable garage with NAPA part which was remanufactured. That part failed [XXX] at 141443 miles. That part failed [XXX] at 145999 miles and was replaced with NAPA part which was remanufactured. That part failed and was replaced at [XXX] at 157999 miles with another NAPA remanufactured part. That part failed about July 2023 and has not been replaced . The repair garage that had been replacing this rack and pinion stated they will no longer replace it since the outcome would be the same. The problem in all instances is that the hydraulic fluid leaks out of the unit through the rack and pinion which in turn affects the steering. The leak starts slowly and eventually increases to the point where the fluid will leak from the unit even when the car is not in use. I reported the problem to NAPA in writing [XXX] and received a telephonic request for documentation [XXX] which was furnished along with a statement that this matter was being looked into. I am not interested in any monetary refund but am only concerned about the safety of parts sold as "remanufactured" . The automobile repair shop is aware of my concern and supports my complaint. Both the repair shop and myself have documentation. I believe that based upon the number of times this part has failed indicates a potential problem in at the remanufactured automobile parts industry for at least this particular part and possibly others. I am willing to furnish any information I have. Thank you -- [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2003 Buick LeSabre. The contact stated that after his friend drove the vehicle to his residence, there was a burning oil odor detected. The contact opened the hood and there was smoke coming from the engine. The vehicle was diagnosed by an independent mechanic as a valve cover gasket leak. The vehicle was not repaired. The contact was concerned that the failure could lead to an engine compartment fire. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall. The failure mileage was 136,776.

TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN FOR SERVICE AT AN INDEPENDENT MECHANIC, THE MECHANIC NOTICED ABOVE THE DRIVER SIDE REAR SPRING SUSPENSION WAS CORRODED THROUGH. IN ADDITION DUE TO THE CORROSION ON THE TOP OF THE SPRING, THE VEHICLE DOES NOT HAVE SUPPORT CAUSING THE VEHICLE TO SWERVE BACK AND FORTH. THE VEHICLE WAS TAKEN TO BOB PION BUICK GMC DEALER, (333 MEMORIAL DR, CHICOPEE, MA 01020, (413) 598-8377) WHERE THEY NOTICED THE CORROSION BUT DID NOT RECOMMEND TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE INDEPENDENT MECHANIC ALSO INFORMED THE CONTACT THAT THE RUST UNDERNEATH WERE PRISTINE AND THE SPRING LEANING ON THE FRAME PUSHING THE REAR DRIVER SIDE TIRE. THE CONTACT STATED THAT THE VEHICLE LOST ALL SUPPORT, THE SPRING WAS PRE-FLOATING AT THE TOP. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140.000.