NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
310 reports79,000 miles · Dec 30, 2008
Steering
TL*THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD A LOUD CRUNCHING NOISE COMING FROM THE STEERING COLUMN. HE WAS ABLE TO SAFELY DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE HAS NOT BEEN INSPECTED AND NO REPAIRS HAVE BEEN MADE. THE MANUFACTURER STATED THAT THERE WER…
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TL*THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE CONTACT HEARD A LOUD CRUNCHING NOISE COMING FROM THE STEERING COLUMN. HE WAS ABLE TO SAFELY DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE HAS NOT BEEN INSPECTED AND NO REPAIRS HAVE BEEN MADE. THE MANUFACTURER STATED THAT THERE WERE NO CURRENT RECALLS AND ADVISED HIM TO REGISTER HIS COMPLAINT ON THEIR WEBSITE. THE FAILURE MILEAGE WAS 79,000 AND CURRENT MILEAGE WAS 86,000.
NHTSA ODI #10253259
86,000 miles · Dec 14, 2008
Visibility
I ALSO HAVE EXPERIENCED WINDOW REGULATOR FAILURE, PASSENGER FRONT SIDE WENT DOWN AND THAT?S WHERE IT STAYED. A SEARCH ON THE INTERNET HAS PROVEN OUT THAT THIS IS A MAJOR PROBLEM ON BUICKS OF THIS ERA AS WELL AS OTHER MODELS USING THE REGULATOR MECHANISMS FROM THE SUPPLIER TO GM. MY BILL ENDED UP OVER 500 DOLLARS FOR REPAIR AT A …
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I ALSO HAVE EXPERIENCED WINDOW REGULATOR FAILURE, PASSENGER FRONT SIDE WENT DOWN AND THAT?S WHERE IT STAYED. A SEARCH ON THE INTERNET HAS PROVEN OUT THAT THIS IS A MAJOR PROBLEM ON BUICKS OF THIS ERA AS WELL AS OTHER MODELS USING THE REGULATOR MECHANISMS FROM THE SUPPLIER TO GM. MY BILL ENDED UP OVER 500 DOLLARS FOR REPAIR AT A GM DEALERSHIP. THIS IS A MAJOR PROBLEM, VERIFIED BY ONE OF THEIR MECHANICS. I CALLED GM CUSTOMER SATISFACTION DEPARTMENT AND SPOKE WITH A GENTLEMAN WHO ALSO VERIFIED IT IS A MAJOR PROBLEM, BUT GM WILL NOT STAND BEHIND THEM AFTER EXPIRATION OF THE WARRANTY. I LOVE THIS CAR BUT AM SERIOUSLY CONSIDERING TRADING AS I AM FEARFUL OF WHAT THE FUTURE HOLDS WITH THE OTHER WINDOWS AFTER RESEARCHING THE PROBLEM. *TR
NHTSA ODI #10251747
Mileage unknown · Nov 30, 2008
Visibility
THREE OF MY WINDOWS ON MY 2002 BUICK LASABRE LIMITED HAVE ALL FAILED. THE WINDOW HAS DETACHED FROM THE MOTOR, IT SEEMS. APPARENTLY THIS IS A COMMON PROBLEM WITH THESE CARS, YET NO RECALL TO FIX IT IS OFFERED. I CANNOT OPEN THESE WINDOWS BECAUSE I WOULD BE DRIVING AROUND WITHOUT BEING ABLE TO GET THEM BACK UP. THE COST TO FIX…
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THREE OF MY WINDOWS ON MY 2002 BUICK LASABRE LIMITED HAVE ALL FAILED. THE WINDOW HAS DETACHED FROM THE MOTOR, IT SEEMS. APPARENTLY THIS IS A COMMON PROBLEM WITH THESE CARS, YET NO RECALL TO FIX IT IS OFFERED. I CANNOT OPEN THESE WINDOWS BECAUSE I WOULD BE DRIVING AROUND WITHOUT BEING ABLE TO GET THEM BACK UP. THE COST TO FIX THIS IS ABOUT $200 - $400. NOT ONLY SHOULD I NOT HAVE TO PAY TO FIX AN OBVIOUS PROBLEM, BUT I DO NOT HAVE THE MONEY TO DO SO. I AM AMAZED THAT THERE IS NO RECALL FOR THIS. *TR
NHTSA ODI #10250218
47,827 miles · Nov 20, 2008
Visibility
IN MAR, 2008 THE RIGHT FRONT POWER WINDOW REGULATOR FAILED AND THE WINDOW WAS STUCK IN THE OPEN POSITION AT 47,827 MILES; I HAD THE REGULATOR REPLACED AT A COST TO ME OF $373.00; THEN IN OCTOBER, 2008 THE RIGHT REAR WINDOW FAILED AND WAS STUCK IN THE OPEN POSITION, AT 53,612 MILES. DUE TO THE COST OF THE REGULATOR I HAD IT SKET…
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IN MAR, 2008 THE RIGHT FRONT POWER WINDOW REGULATOR FAILED AND THE WINDOW WAS STUCK IN THE OPEN POSITION AT 47,827 MILES; I HAD THE REGULATOR REPLACED AT A COST TO ME OF $373.00; THEN IN OCTOBER, 2008 THE RIGHT REAR WINDOW FAILED AND WAS STUCK IN THE OPEN POSITION, AT 53,612 MILES. DUE TO THE COST OF THE REGULATOR I HAD IT SKETCHED IN THE CLOSED POSITION WHICH COST ME $78.53; THEN IN NOV.2008 THE LEFT REAR WINDOW STUCK IN THE OPEN POSITION AT 54,054 MILES. I ALSO HAD IT SCOTCHED SHUT AT A COST TO ME OF $75.25. I AM FILING A COMPLAINT WITH GENERAL MOTORS, BUICK DIVISION TODAY. THIS IS AN OBVIOUS DEFECT AND SHOULD BE REPAIRED AND CORRECTED BY GENERAL MOTORS/ BUICK. *TR
NHTSA ODI #10249408
22,000 miles · Nov 18, 2008
Visibility
ELECTRIC WINDOW MECHANISM HAS FAILED ON BOTH REAR WINDOWS. FAILURE OCCURED WHILE LOWERING THE WINDOW WITH THE UP/DOWN SWITCH LOCATED ON THE DOOR. BOTH WINDOWS FAILED WHEN THEY WERE APROXIATELY 3/4 OF THE WAY DOWN. THE WINDOWS WERE EACH OPERATED ONLY A COUPLE OF TIMES BEFORE FAILURE. THE RIGHT REAR WAS THE FIRST TO FAIL. WA…
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ELECTRIC WINDOW MECHANISM HAS FAILED ON BOTH REAR WINDOWS. FAILURE OCCURED WHILE LOWERING THE WINDOW WITH THE UP/DOWN SWITCH LOCATED ON THE DOOR. BOTH WINDOWS FAILED WHEN THEY WERE APROXIATELY 3/4 OF THE WAY DOWN. THE WINDOWS WERE EACH OPERATED ONLY A COUPLE OF TIMES BEFORE FAILURE. THE RIGHT REAR WAS THE FIRST TO FAIL. WAS REPAIRED AT OFFICIAL BUICK DEALERSHIP BY REPLACING ENTIRE MECHANISM AT A COST OF $666.00. LEFT REAR FAILED NEXT, AND HAS NOT YET BEEN REPAIRED. *TR
NHTSA ODI #10249174
50,000 miles · Nov 6, 2008
Unknown Or Other
TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONSUMER NOTICED THE DASHBOARD WAS COMING APART. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT EXCESSIVE DIRECT SUNLIGHT CAUSED THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 50,000…
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TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONSUMER NOTICED THE DASHBOARD WAS COMING APART. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION AND THEY STATED THAT EXCESSIVE DIRECT SUNLIGHT CAUSED THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 71,000. UPDATED 12-02-08 *BF UPDATED 12/002/08.*JB
NHTSA ODI #10247870
79,000 miles · Oct 20, 2008
Visibility
I BOUGHT A 2002 BUICK LESABRE LIMITED EARLY IN 2007, BY SUMMERTIME THE PASSENGER WINDOW, AND BOTH REAR WINDOWS FELL WITHOUT BEING USED, I BOUGHT A REPLACEMENT WINDOW MOTOR AND NOW THEY ARE WORKING OK, THE FRONT DRIVER SIDE WINDOW HAS DIFFICULTY GOING UP AND DOWN, I REPLACED THE WINDOW MOTOR AND IT IS STILL HAVING DIFFICULTY, THO…
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I BOUGHT A 2002 BUICK LESABRE LIMITED EARLY IN 2007, BY SUMMERTIME THE PASSENGER WINDOW, AND BOTH REAR WINDOWS FELL WITHOUT BEING USED, I BOUGHT A REPLACEMENT WINDOW MOTOR AND NOW THEY ARE WORKING OK, THE FRONT DRIVER SIDE WINDOW HAS DIFFICULTY GOING UP AND DOWN, I REPLACED THE WINDOW MOTOR AND IT IS STILL HAVING DIFFICULTY, THOUGH THIS TIME IT IS DUE TO THE WINDOW TRACK BEING DRY. THIS WINDOW PROBLEM SHOULD BE RECALLED, MANY OTHER LESABRE OWNERS EXPERIENCE THE SAME PROBLEM. ALL 4 WINDOW MOTORS HAVE BEEN REPLACED IN 2008 AND FOR OVER A YEAR I WAS DRIVING A CAR WITH NO WORKING WINDOWS, THIS MAY NOT APPEAR LIKE A PROBLEM THAT WOULD LEAD TO DEATH OR INJURY, BUT WHAT WOULD HAPPEN IF SOMEHOW THERE IS A FIRE IN THE CAR AND YOU NEED TO PULL DOWN YOUR WINDOWS, OR DURING THE WINTER YOUR WINDOW GETS FOGGY AND YOU NEED TO PULL IT DOWN TO BE ABLE TO SEE, WHILE I UNDERSTAND THAT YOU CAN WARM UP THE CAR BEFORE DRIVING, A WINDOW CAN GET FOGGY VERY QUICKLY WHEN THE TEMPERATURE IS BELOW 40 DEGREES AND PULLING DOWN A WINDOW TO BE ABLE TO SEE TO MAKE A TURN SAFELY COULD BE A LIFE SAVING EVENT. *TR
NHTSA ODI #10246066
82,000 miles · Oct 17, 2008
Visibility
GENERAL MOTORS 2002 BUICK LESABRE WINDOW MOTORS. I HAVE HAD THE CAR 5 YEARS AND I HAVE REPLACED 2 WINDOW MOTORS. TWO WERE COVERED BY WARRANTY. TWO I WAS FORCED TO REPLACE AND NOW THE LAST WINDOW THAT HAS NOT BEEN REPLACED HAS FAILED. THERE IS AN OBVIOUS PROBLEM IN THE DESIGN. *TR
NHTSA ODI #10245766
50,000 miles · Oct 8, 2008
Unknown Or Other
TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT NOTICED THAT THE DASHBOARD WAS DETACHING FROM THE PANEL. THERE WAS NO WARNING PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE DEFECT WAS CAUSED BY THE HEAT FROM DIRECT SUNLIGHT. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE …
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TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT NOTICED THAT THE DASHBOARD WAS DETACHING FROM THE PANEL. THERE WAS NO WARNING PRIOR TO THIS FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE DEFECT WAS CAUSED BY THE HEAT FROM DIRECT SUNLIGHT. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 71,000.
NHTSA ODI #10244719
88,000 miles · Oct 7, 2008
Visibility
TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE MOTOR IN THE WINDOW WAS FAILING. AS A RESULT, THE WINDOWS DO NOT ROLL UP OR DOWN OCCASIONALLY. THE FAILURE HAS BEEN OCCURRING FOR A YEAR AND A HALF. THE VEHICLE HAS NEVER BEEN TAKEN IN FOR SERVICE. THE CONTACT STATED THAT THIS WAS A SAFETY ISSUE BECAUSE I…
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TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE CONTACT STATED THAT THE MOTOR IN THE WINDOW WAS FAILING. AS A RESULT, THE WINDOWS DO NOT ROLL UP OR DOWN OCCASIONALLY. THE FAILURE HAS BEEN OCCURRING FOR A YEAR AND A HALF. THE VEHICLE HAS NEVER BEEN TAKEN IN FOR SERVICE. THE CONTACT STATED THAT THIS WAS A SAFETY ISSUE BECAUSE IT COULD LEAD TO THEFT OR HER CHILDREN COULD CRAWL OUT OF THE WINDOW. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #10244671