2002 Buick Lesabre

I HAVE 2002 BUCK LASABRE, CUSTOM; ONLY 22,000 MILES. ONLY I USE THE CAR , IT LOOKS LIKE NEW. ASKING DIRECTION, I OPENED RIGHT FRONT WINDOW. BUT I WAS UNABLE TO CLOSE IT. I OPEN FRONT WINDOWS ONLY IN RARE CASES - TO ASK SOMETHING; MAYBE 10-15 TIMES SINCE 2002. DURING THE NIGHT THE CAR REMAINED OPEN AND SOMEONE TOOK SPORTIVE SHOES AND ABOUT $12 THAT I FORGOT TO TAKE HOME. NEXT DAY I CAME TO BUICK AUTO SHOP (THE DEALERSHIP WHERE I BOUGHT THE CAR IN 2002) AND I WAS TOLD THAT THIS WAS WINDOW REGULATOR AND IT WOULD COST $760. I AM A RETIREE AND CAN'T PAY SUCH AMOUNT. I OPEN A PART OF THE DOOR AND FOUND OUT THAT THE REASON WAS A DEFECTED CAM. I NEEDED 3 SMALL PARTS ( AN UPPER FRONT CAM, WHEEL (BOTH FROM PLASTIC) AND A GUIDE (FROM METAL) THAT FIX THE CAM AND WHEEL TO THE FRAME. ALL THESE PARTS SHOULD COST ONLY SEVERAL DOLLARS BUT NOBODY GAVE ME THEIR NUMBERS. I WAS TOLD THAT IT IS IMPOSSIBLE TO ORDER THEM. ON THE INTERNET I FOUND MANY SIMILAR COMPLAINTS. AS IF THE COMPANY DELIBERATELY PUT DEFECTED PARTS THAT CAN BE EASILY CHANGED BUT ONLY BY GM EMPLOYEES ( A CUSTOMER LEAVES UNNECESSARY DEFECTED UNIT) AND SOLD AGAIN AS NEW. *TR

TL*THE CONTACT OWNS A 2002 BUICK LESABRE. THE REAR WINDOW REGULATORS FAILED AND AS A CONSEQUENCE THE WINDOW DEVICES ARE NOT OPERATING NORMALLY. THE REGULATORS WERE REPAIRED THREE TIMES AT AN EXPENSE OF $525.00 EACH. THE DEALER AND A TECHNICIAN STATED THE REGULATORS ARE POORLY DESIGNED AND WILL CONTINUE FAIL. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 83,000. UPDATED 07/07/08. *LJ UPDATED *JB

RIGHT FRONT POWER WINDOW REGULATOR FAILURE, DUE TO DEFECTIVE PLASTIC CABLE GUIDE LOCATED AT THE TOP OF THE REGULATOR. RIGHT FRONT WINDOW FAILED, FELL DOWN INSIDE THE DOOR AND COULD NOT BE RAISED. THIS HAPPENED AUGUST 2006 APROX. NEXT THE RIGHT REAR WINDOW REGULATOR FAILED ABOUT 3 MONTHS LATER. THEN THE LEFT REAR WINDOW REGULATOR FAILED. ALL 3 WINDOWS HAD THE EXACT SAME PROBLEM, A PLASTIC GUIDE AT THE TOP OF THE REGULATOR IS GUIDING A METAL CABLE UNTO A PLASTIC WINDING SPOOL, WHEN THE GUIDE BREAKS THE CABLE BECOMES TANGLED ON THE SPOOL AND CAN NOT BE RAISED. I PAID FOR AND REPLACED THE WINDOW REGULATOR RIGHT FRONT BEFORE THE OTHER 2 WINDOWS FAILED. I FILED A COMPLAINT WITH GENERAL MOTORS, THEIR RESPONSE AFTER MANY PHONE CALLS THEY AGREED TO PAY FOR THE PART ONLY. I DON'T HAVE THE BILL FOR THE REGULATOR IN FRONT OF ME BUT THE COST WAS ABOUT $ 318.00 THEY REFUSED TO PAY FOR THE DEFECTIVE REAR WINDOW REGULATORS REPAIR. I WAS TOLD TO HAVE THE VEHICLE REPAIRED AT MY EXPENSE THEN FILE A NEW CLAIM AND WAIT FOR THEIR ANSWER. I HAVE PROPPED BOTH REAR WINDOWS SHUT WITH A PIECE OF WOOD, THEY CAN NO LONGER BE LOWERED. THIS IS A SAFETY ISSUE, PLEASE INVESTIGATE. *TR

2002 BUICK LESABRE LIMITED 28,000 MILES. THE WINDOWS SIMPLY FALL DOWN INSIDE THE DOOR. WE REPLACED ONE BACK WINDOW UNDER A YEAR AGO AT THE COST OF $600.00 DOLLARS. RECENTLY, THE OTHER BACK WINDOW DROPPED INSIDE THE DOOR. ON APRIL 28, 2008, BUICK CUSTOMER RELATIONS DEPARTMENT ADVISED PAYING THE DEALER TO DIAGNOSE THE PROBLEM. ON OTHER TELEPHONE CONVERSATIONS, THE BUICK CONSUMER RELATIONS DEPARTMENT HAS INFORMED OUR DAUGHTER WHO CALLED ON OUR BEHALF THAT NO RECALL FOR THE WINDOW PROBLEMS EXISTS ON THE VEHICLE. *TR

TWO OF FOUR WINDOW REGULATORS HAVE FAILED LEAVING THE WINDOWS IN THE DOWN POSITION. THERE WAS NO NOTICE PRIOR TO THE FAILURES. THE WINDOWS WERE PUT IN THE DOWN POSITION AND WOULD NOT CLOSE. IT IS EXTREMELY DISCONCERTING THAT THIS COULD HAPPEN AND MY WIFE AND TWO YOUNG CHILDREN (AGES 2 & 4) COULD BE LEFT IN THE RAIN WITH NO WAY OF CLOSING THE WINDOW. I FEEL THAT GM NEEDS TO REIMBURSE OWNERS FOR THE COST OF REPLACING THESE WINDOW REGULATORS. THE FIRST INCIDENT OCCURRED IN 11/07 AND THE SECOND INCIDENT OCCURRED IN 2/08. *TR

TL*THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT DRIVER SIDE ELECTRICAL WINDOW CAME DOWN APPROXIMATELY ONE INCH. THE CONTACT PRESSED THE BUTTON TO RAISE THE WINDOW AND IT DROPPED. APPROXIMATELY FIVE MONTHS LATER, THE PASSENGER SIDE REAR WINDOW DOES NOT OPERATE AT ALL. SIX MONTHS LATER, THE REAR DRIVER SIDE WINDOW STOPPED OPERATING AS WELL. THE CURRENT MILEAGE WAS 45,000 AND FAILURE MILEAGE WAS 40,000. UPDATED 04/03/08. *LJ