2000 Buick Lesabre

I AM COMPLAINING ABOUT MY 2000 BUICK LESABRE.IN APRIL 20, 2003 I ROLLED DOWN MY DRIVERS SIDE WINDOW AND IT WOULD NOT GO BACK UP. I TOOK IT TO A BUICK DEALER. THEY WANTED NEARLY $400 TO REPAIR THE WINDOW. I CALLED THE BUICK CUSTOMER SERVICE DEPARTMENT WHO CALLED THE BUICK DEALER AND TALKED TO THE MANAGER. IT WAS AGREED TO SPLIT THE PRICE 50-50. ON MAY 24TH THE REAR WINDOW ON THE PASSENGER SIDE FAILED. I TESTED THE OTHER BACK WINDOW AND IT FAILED. AGAIN I CALLED THE CUSTOMER SERVICE DEPARTMENT. THEY REFUSED TO DO ANYTHING THIS TIME. A FEW DAYS LATER I CALLED AGAIN AND SPOKE WITH A DIFFERENT REPRESENTATIVE. HE REFUSED TO DO ANYTHING AND BACKED UP THE FIRST PERSONS DECISION WITHOUT ANY CONSIDERATION TO MY PROBLEM. HE ALSO REFUSED TO GIVE ME THE ZONE OFFICE PHONE NUMBER FOR BUICK. WHEN ASKED TO SPEAK TO SOMEONE HIGHER UP I WAS TOLD NO. I SAID I WAS GOING TO WRITE A LETTER AND WAS TOLD IT WOULDNT MATTER WHAT I DID IT WAS SETTLED. I DID SEND A LETTER TO BUICK AND HE WAS RIGHT, IT DIDN'T MATTER. THEY STILL REFUSED TO DO ANYTHING ABOUT THE PROBLEM. THE CASE NUMBER IS 1-93076844. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH CUSTOMER SERVICE. BOTH OF THESE REPRESENTATIVES HAD NO INTEREST IN DEALING WITH ME. THIS IS A PRIME EXAMPLE OF CUSTOMER NO SERVICE. *AK I DID SOME CHECKING INTO THE POWER WINDOW PROBLEM ON YOUR WEB SITE AND FOUND THAT ON SEPTEMBER 1, 1999 A SERVICE BULLETIN #9908110008 WAS ISSUED DEALING WITH CONCERNS ABOUT THE DOOR GLASS BINDING IN THE RUN CHANNEL. I ALSO FOUND OTHER COMPLAINTS LISTED ABOUT THE SAME TYPE OF PROBLEM. THEY ALSO COMPLAINED ABOUT MORE THAN ONE WINDOW GOING BAD WITHIN A SHORT PERIOD OF TIME. I WOULD THINK THAT THIS PROBLEM SHOULD BE TAKEN UP WITH THE FACTORY SINCE I CONSIDER THIS TO BE DEFECTIVE WINDOW REGULATORS ON THE BUICK LESABRE 2000 MODELS.

I AM WRITING YOU BECAUSE I DO NOT KNOW WHERE TO TURN TO. I PURCHASED A 2000 BUICK LASABRE FROM BROWN PONTIAC IN AMARILLO TEXAS AT THE END OF 2000. ALL 4 WINDOWS HAVE STOPPED WORKING, BECAUSE OF ONE LITTLE PLASTIC PART THAT HAS BROKEN ON THE WINDOW REGULATOR, RENDERING THEM USELESS, AND POSES A PROBLEM IN CASE OF CARBON MONOXIDE POISONING, OR OTHER EMERGENCY SITUATION WHERE THE WINDOWS NEEDED TO BE OPERABLE. IT IS CLEARLY A DEFECT IN MATERIAL USED, WHICH IS A LITTLE PLASTIC BALL, WHICH HOLDS THE ELECTRIC WIRE IN PLACE THROUGH A TENSION SYSTEM. THE ONLY WAY TO FIX THE PROBLEM AS IT IS, IS TO PURCHASE AND REPLACE THE ENTIRE WINDOW REGULATOR AND MOTOR, WHICH IS ABOUT $300 EACH, AND STILL THE SAME POTENTIAL PROBLEM EXISTS. ACCORDING TO USED PARTS PLACES AROUND THE COUNTRY, THAT HAVE TOLD ME THIS IS A FREQUENT PROBLEM WITH THIS VEHICLE. WHEN MY TWO REAR WINDOWS STOPPED, I TOOK IT BACK TO THE DEALER, AND BECAUSE I HAD NOT PURCHASED AN EXTENDED WARRANT ON THE VEHICLE, THEY ESSENTIALLY LAUGHED AT ME. I JUST HAD MY MECHANIC IN PAMPA TEXAS FIX THEM SO THEY WOULD AT LEAST STAY UP, AND SO MY CHILDREN WOULD NOT GET HURT ON THEM, OR ANYONE ELSE FOR THAT MATTER. NOW MY FRONT TWO WINDOWS HAVE DONE THE EXACT SAME THING, AND NO LONGER WORK, AND THE ONLY WAY TO FIX THEM IS TO REPLACE THE WINDOW REGULATORS AND MOTORS IN ALL FOUR WINDOWS WHICH IS ABOUT $1200. THIS TO ME IS ABSURD WHEN THE PROBLEM IS ONE LITTLE PLASTIC BALL WHICH HOLDS THE TENSION SPRING IN PLACE SO THE ELECTRIC WINDOWS CAN GO UP AND DOWN. I AM HOPEFUL YOU CAN HELP ME TO GET BUICK AND GM TO FIX THIS PROBLEM, BEFORE SOME LITTLE CHILD IS INJURED OR FALLS OUT A WINDOW BECAUSE IT NO LONGER WORKS, OR SOMEONE DIES OF CARBON MONOXIDE POISONING BECAUSE THE WINDOWS NO LONGER GO UP AND DOWN. I APPRECIATE ANY HELP YOU MAY BE ABLE TO GIVE ME IN GETTING THIS UNFORTUNATE DANGEROUS SITUATION RESOLVED, AND MY WINDOWS REPAIRED. I AM VERY APPRECIATIVE OF YOUR TIME AND CONCERN FOR DEALING WITH THIS MATTER. *NLM

POWER WINDOWS WILL NOT OPERATE. THIS IS THE FORTH POWER WINDOW REGULATOR REPLACEMENT IN THREE SEPARATE WINDOWS THAT I HAVE HAD TO HAVE FIXED. TWO OF THESE REGULATORS BROKE IN ONE WEEKEND. I BELIEVE GENERAL MOTORS IS AWARE OF A PROBLEM WITH THE NUMBER OF COMPLAINTS AND WITH THE SERVICE BULLETIN 9908110008 ISSUED ON SEP. 1,1999 STATING THAT THE UPPER REG. ATTACHING BOLT MAY BE TOO FAR FOWARD AND NEEDS BOLT HOLE ELONGATED SO WINDOW GLASS DOES NOT BIND WHEN ROLLING UP WINDOW. THIS FAILURE RECORD IS COSTING ME AND OTHER CONSUMERS COSTLY. *JB

THE VEHICLES POWER WINDOW MOTORS FAILED. THIS RESULTED IN THE PASSENGER SIDE FRONT AND REAR WINDOWS STICKING IN THE HALF WAY DOWN POSITION. THE MOTOR WAS REPLACED BUT THE PROBLEM RECURRED. *NLM ALL FOUR WINDOWS HAS HAD REPLACEMENT MOTORS. THE FRONT PASSENGER WINDOW HAS BEEN REPLACED TWICE. THERE IS NO WARNING BEFORE FAILURE. THE MOTORS WERE GM PARTS, ALSO THE REPLACEMENT MOTORS. SCC