2019 Buick Envision

I'm recalling an incident I reported last year. GM refused to honor the service bulletin, and Palmen Buick GMC Cadillac in Kenosha, WI refused to work with Michelin. At 30,000 miles, I now hydroplane, and when I had my car serviced a few weeks before my warranty was set to expire, the dealership again refused to honor the prorate chart for the tires, and again tried to just sell me new ones. I provided a picture of one of the tires now, and you can clearly see how they have deteriorated. I IMPLORE YOU TO MAKE A FULL RECALL. GM IS CLEARLY AVOIDING THIS ISSUE, AND THEIR DEALERSHIPS WILL NOT WORK WITH MICHELIN TO CORRECT IT. Below is the original complaint. Tires are measuring low tread (4/32in) under 27,000. At under 25,000 miles on 6/17/2022, my vehicle experienced a blowout at low speed (approx 20mph), minutes after it had been parked. No pressure sensors were alarming until the blowout occurred. I have a case with Michelin, but the dealership won't contact them. I have a case with GM, but they will not honor the existing service bulletin [XXX] for ANY of the tires, stating it does not appear under my VIN. I'm fortunate this event occurred at low speed, but given the quality of these tires, I'm sure others have not been so lucky. I believe this to be a safety issue, not just a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Tires are measuring low tread (4/32in) under 27,000. At under 25,000 miles on 6/17/2022, my vehicle experienced a blowout at low speed (approx 20mph), minutes after it had been parked. No pressure sensors were alarming until the blowout occurred. I have a case with Michelin, but the dealership won't contact them. I have a case with GM, but they will not honor the existing service bulletin 19-NA-078 for ANY of the tires, stating it does not appear under my VIN. I'm fortunate this event occured at low speed, but given the quality of these tires, I'm sure others have not been so lucky. I believe this to be a safety issue, not just a manufacturer defect.

All 4 Michelin Premier LTX 225 / 60 R 18 tires are worn down to (on 2 tires) and below (on 2 tires) the unsafe level, where the vehicle cannot even pass an insnspection, due to safety concerns. The mileage this occurred at is 26,175 miles. These tires are “rated” by Michelin for 60,000 miles. I say rated because they carry a 60,000 mile tread life warranty, in writing (and on their website) from Michelin, which they provide the vehicle manufacturer to be placed in the glovebox. The second page of fine print, however, states in the next to final bullet point, that the warranty does not apply to OEM tires provided on new vehicle purchases. After speaking with several dealerships, parts departments and stand alone tire stores (which sell this brand), they are all aware of not only this practice with Michelin, but knew which model of tire I was referring to, without me mentioning it. This HAS to be either misrepresentation by the tire manufacturer or a factory defect from the same. It has to be one or the other. There are no other options.