2018 Buick Encore

Twice I was driving my car going about 35-45 mikes an hour. My car started to shake along with a loud humming sound. I lost my power steering and brakes. The over drive light was flashing both on the right under radio and on the dash. The RPMs started racing as well one time for sure. I was able to get to the side of the road and hit the emergency brake at the same time put it into park. I was so scared. I waited a few minutes turned it back on and drove around a parking lot before I ventured home.The second time I was close to home and drove it home 10 miles an hour. Since then I am extremely scared to drive my car. Being a nurse I NEED MY CAR. I took it to Sterling Buick in Venice. They ran a diagnostic test and it showed nothing. They drove it and of course it did not do it. There suggestion was for me to trade it in. They charged me and sent me on my way. They fixed something with my AC. When I droved the car days later my fiance called to tell me that there was something now leaking from the bottom of my car and took pictures of the brown pink color fluid dripping from undermeath the car. I called Buick. They suggested they would give me On Star for 6 months!!! REALLY!!! I they want to beable to find me in a ditch. I can not in good concious trade that car in knowing what has happened. If someone does not have the hinsight to beable to stop it they can be killled or kill someone else! The first time it happened I had my kids in the car and they were screaming. The second time I had 2 friends with me.

The contact's girlfriend owns a 2018 Buick Encore. The contact stated while his girlfriend was driving 35 mph, the vehicle inadvertently shifted to neutral and all the door latches unlocked independently. The contact stated that there was no warning light illuminated. The driver continued driving to her destination. The contact stated he also experienced the same failure while driving up a hill. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The contact also took the vehicle to O'Meara Buick GMC (2000 W. 104th Ave, Thornton, CO 80234, (720) 712-0951) and the mechanic was unable to duplicate the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 800.

The contact's sister owns a 2018 Buick Encore. The contact stated while driving at various speeds, the vehicle inadvertently loss motive power without warning. The vehicle would restart independently and resumed normal operation. The contact had taken the vehicle to a dealer to be diagnosed. The mechanic determined that the turbocharger assembly was defective. The vehicle was repaired. The contact was also informed that the antifreeze had been burning within the engine however, no additional repairs were performed. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was unknown.

WITH ESTIMATING MY MONTHS OVER A SPAN OF 4 MONTHS I HAD MY TURBO CHARGER REPLACEDBECAUSE IT HAD GONE BAD. I WAS OUT OF TOWN THE LIGHT CAME ON. AND WHEN I RETURN I TOOK IT TO THE SHOP THEY DIAGNOSE IT AND SAID IT WAS A TURBO CHARGER. I HAD AN EXTENDED WARRANTY ON THE CAR SO THEY REPLACE THE TURBO CHARGER WITH NO PROBLEMS GIVE ME A RENTAL WITH NO PROBLEMS EVERYTHING WAS COVERED.. AND A MONTH AND A HALF LATER MY ENGINE LIGHT CAME ON AND I REPLACED THE PURGE VALVE ANOTHER MONTH OR SO LATER THE ENGINE LIGHT CAME BACK ON AND IT WAS A TURBO CHARGER GONE BAD AGAIN. IT TOOK ABOUT WEEK TO FIND OUT WHY THE TURBO CHARGE WENT BAD. THEY FINALLY SAID IT HAD SOMETHING TO DO WITH THE RETURN AND SUPPLY LINE LIKE THERE WAS NO LUBRICATION COMING THROUGH A HOSE TTHAT RUNS TO THE TURBO CHARGE. THIS IS THE ONLY PLACE THAT I'VE HAD MY OIL CHANGE SINCE I BOUGHT THE CAR FROM KING CADILLAC BUICK GMC. I WENT ONE OTHER PLACE ONE OTHER TIME AND THAT WAS IT.I WONDER WHY THEY DID NOT CHECK THE SUPPLY LINE WHEN THEY CHANGE THE TURBOCHARGER THE FIRST TIME IS THAT NOT A PART OF CHANGING THE TURBO CHARGE. I WAS TOLD THAT THEY HAVE SEEN THIS ISSUE BEFORE BUT NOT A LOT.WHEN THIS FIRST HAPPENED I WAS ON INTERSTATE 40 ON MY WAY TO WAS TO SALEM NORTH CAROLINA. AND I NOTICED A DECLINE WHEN I WENT TO CELEBRATE ON THE GAS. WHEN IT HAPPENED THE SECOND TIME I WAS RIDING TO CHURCH HERE IN MY HOMETOWN AND THE ENGINE LIGHT CAME ON AND JUST RIDING AROUND HELL IS AS IF THE CAR DID NOT WANT TO GO LIKE I WOULD GIVE IT TO GAS AND IT WOULD HESITATE OR NOT WANT TO DRIVE.

TL* THE CONTACT OWNS A 2018 BUICK ENCORE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE AND SHUDDER. THE CONTACT STATED THAT THE STEERING WHEEL TO CEASED AND THE VEHICLE LOSS MOTIVE POWER AND STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO MARK PORTER CHEVROLET BUICK GMC (42411 CHARLES CHANCEY DRIVE, POMEROY, OH 45769). AN UNKNOWN MODULE WAS REPLACED AND THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,132.

I WAS TOLD TO REACH OUT TO THIS SITE BECAUSE OF THE ISSUES I AM HAVING WITH MY VEHICLE. I HAVE BEEN IN A THE PROCESS OF TRYING TO GET MY 2018 BUICK BOUGHT BACK BY GM. IN JUNE 2019 THE BUICK DIED ON THE RAILROAD TRACKS IN ARCHIE, MO THEN 30-40 SECONDS LATER IT STARTED BACK UP ON IT'S OWN WITHOUT MY ASSISTANCE. I CALLED ON-STAR RIGHT AWAY AND ASKED IF A CODE WAS THROWN. NO CODE WAS THROWN. I DROVE IT TO THE DEALERSHIP. THEY FOUND THAT THE BATTERY WHICH WAS NOT EVEN A YEAR OLD BLEW UP INSIDE ITSELF. I BOUGHT THE BUICK 8.24.2018. THEY DEALERSHIP REPLACED THE BATTERY. IN JULY OF 2019 I WAS DRIVING ON 1-70 RIGHT BEFORE THE 291 EXIT AND THE CAR JOULTED (THE ONLY TIME IT HAS EVER DONE THAT) IT DIED AGAIN 30-40 SECONDS THE CAR CAME BACK ON. ONCE AGAIN I CALLED ON-STAR, NO CODES POPPED UP. I CALLED THE DEALERSHIP TO LET THEM KNOW I WAS BRINGING IT BACK BECAUSE OF THE ISSUE. I GOT ONTO 291 SOUTH RIGHT BEFORE EXIT 214 THE BUICK DIED AGAIN 30-40 SECONDS THE CAR STARTED BACK UP. I TOOK IT STRAIGHT TO THE DEALERSHIP. THEY HAD THE BUICK IN THE SHOP FOR A WEEK, THEY COULD NOT DUPLICATE WHAT WAS HAPPENING. THEY TOLD ME THAT IT HAS TO DO SEVERAL TIMES AND TO BRING IT BACK IF IT DOES IT A COUPLE MORE TIMES. IT DID AGAIN AFTER JULY 2019 WHEN I WAS DRIVING IT AROUND OLATHE IN TOWN. I DID NOT REPORT THIS TIME. IN MAY 2020 I HAD JUST GOT ONTO 435 FROM WORNALL @1715 BEFORE I COULD HIT ROE THE CAR DIED ON THE INTERSTATE AND STARTED BACK UP 30-40 SECONDS. THIS TIME I CALLED GM ITSELF, IF IT WAS NOT FOR LOCK DOWN. I WOULD HAVE DIED. GM HAS DENIED MY BUY BACK. THE DEALERSHIP KEEPS TELLING ME THERE ARE NO CODES BEING THROWN NOTHING WE CAN DO. I COULD HAVE BEEN INJURED OR KILLED. WHEN THE BUICK DOES THIS I HAVE NO CONTROL OVER THE STEERING WHEEL, PEDALS, OR ELECTRONICS IN THE CAR. I CAN NOT WARN ANYONE THAT IS BEHIND ME THAT THIS HAS HAPPENED. I AM SCARED TO EVEN GET IN THE BUICK. .

I HAVE BROUGHT MY NEW 2018 BUICK ENCORE VEHICLE INTO DELRAY BUICK DEALERSHIP, DELRAY BEACH, FL FOR NUMEROUS SERVICING TO ADDRESS CORRECTING/REPAIR/REPLACE THE PASSENGER SIDE AIRBAG SWITCH AND OR ANY COMPONENTS IN THE SYSTEM EFFECTING THE DASH INDICATOR LIGHT WHICH SHOWS 100% OF THE TIME THAT THE PASSENGER AIRBAG IS OFF WHEN THERE IS IN FACT AN ADULT PASSENGER IN THE SEAT AND CONCERNINGLY IS A HAZARD TO THE PASSENGER IN THIS SEAT AND ALL PASSENGERS IN THE VEHICLE. DELRAY BUICK AND GM HAVE FAILED TO RESPOND TO INSPECT COMPONENTS AND CONTACTS THROUGH THIS SAFETY SYSTEM ITS MODULES, COMPONENTS AND CONNECTIONS TO CLEAR THIS COMPLAINT IN ANY WAY. THE TICKET NUMBERS FOR SERVICING ARE AS FOLLOWS: 2/11/20 INVOICE # 207656; 1/16/20 INVOICE # 206511; & 12/19/19 INVOICE # 204865. I ALSO CONTACTED GM CUSTOMER CARE (CASE # 9-5827839607) ON 02/20/20 SPOKE WITH ALONDRA (SENIOR ADVISOR) WITH NO RESOLUTION TO ADDRESS THIS SAFETY DEFECT TO ATTEMPT RESOLUTION. I AM CONCERNED THAT THIS IS A SAFETY DEFECT FOR MY VEHICLE THAT PLACES THE FRONT PASSENGER AND POSSIBLY ALL OCCUPANTS THAT THE ENTIRE AIRBAG SYSTEM IS DEFECTIVE AND THERE IS NO POSSIBILITY FOR RESOLUTION TTHROUGH THE DEALORSHIP OR GM THEMSELVES. I AM SEEKING THE HELP FROM YOUR ORGANIZATION TO INVESTIGATE THIS SAFETY DEFECT SO THAT MY VEHICLE AS WELL AS ALL OTHERS ARE PLACED IN SERVICE ON THE ROAD WITH ALL HIGHWAY SAFETY REQUIREMENTS AND STANDARDS IN PROPER REQUIRED OPERATING CONDITION.

AS FAR AS I CAN DETERMINE THERE IS NO RECALL CONCERNING TIRES ON 2018 ENCORES. YET AT ONLY 19,334 MILES ON MY ENCORE I HAD TO REPLACE A TIRE BECAUSE THE TIRE STORE COULD NOT GET THE TIRE REPAIRED. THEIR COMMENT WAS THAT THE PUNCTURE ON THE TREAD AREA WAS TOO LARGE TO ACCEPT A PATCH. THUS I SPENT $172.25 FOR AN EQUIVALENT NEW TIRE. IF BUICK IS NOT CAPABLE OF PROVIDING TIRES THAT WILL LAST PAST 19,000 MILES THEN THEY NEED TO DO A QUALITY CHECK. THE "FACTORY" TIRE I HAD TO REPLACE WAS A CONTINENTAL TIRE (P215/ 55R/ 18 RATED AT 94H. *TR

SINCE I BOUGHT THIS CAR IN 04/2018 I HAD MANY PROBLEMS PROBLEMS AS THE ENGINE SENSOR HAD TO BE REPLACED, HEADLIGHTS GOING OUT WHEN I WAS DRIVING, THEY COULD NOT REPRODUCE THE PROBLEM AT THE DEALERSHIP , NOW THE BACK WHEEL DRIVER MODULE IS BAD,IT WILL NEED TO BE REPLACED ,AND FINALLY I ALMOST COULD NOT DRIVE IN THE HIGHWAY ON 04/25/2020, I WAS VERY AFRAID THAT I WAS GOING TO BE IN AN ACCIDENT WHEN THE POWER STEERING WHEEL LOCKED, ABS, BRAKE LIGHTS AND TRACTION LIGHT WERE ALL ON IN THE PANEL AND SO A WARNING SIGNAL.THE VEHICLE WAS IN MOTION.I WAS IN RT 206 IN NJ, AFTER CHESTER.025/2020. I HAD TO STOP BY A MARKET.THE CAR WAS TAKEN TO A SHOP IN NEWTON AND IT WILL BE TOWED TO MCGUIRE DELEARSHIP IN NEWTO FOR REPAIR. I AM VERY SCARED OF DRIVING THIS CAR AND I NEED A SAFE CAR TO GO TO WORK EVERYDAY!!!