2020 Buick Enclave

I WAS DRIVING ON A STATE HIGHWAY WITH OPEN FIELDS ON BOTH SIDES. THERE WERE NO OTHER CARS OR TRUCKS ON THE ROAD. CLEAR BLUE SKY AND THE TEMPERATURE WAS ABOUT 50 DEGREES. NO WINDOWS WERE OPEN IN THE CAR. I WAS ON CRUISE CONTROL AT 62 MPH. THERE WAS WHAT I CAN ONLY DESCRIBE AS AN EXPLOSION SOUND SOMETHING CLOSE TO THE SOUND OF A 45ACP PISTOL DISCHARGE.. LUCKILY I HAD THE SUN SCREEN CLOSED OR I WOULD HAVE HAD GLASS EVERYWHERE. THE FRONT SUNROOF HAD EXPLODED AND THERE WAS A 18" HOLE IN THE MIDDLE OF IT. THE FORCE OF THE BREAK WENT UP, MEANING THE EDGE OF THE BROKEN GLASS WAS RAISED ABOUT AN INCH AND A HALF ABOVE THE REST OF THE GLASS AND WINDOW FRAME. THAT KIND OF A BREAK IS CAUSED BY STRESS NOT FROM SOMETHING LIKE A STONE HITTING IT.. THE CAR WAS PURCHASED IN AUGUST SO THE CAR IS ONLY 4 MONTHS OLD. I IMMEDIATELY DROVE THE CAR TO BERGSTROM MOTORS IN GREEN BAY, WISCONSIN, FOR THEM TO FIX IT. THEY TOOK PICTURES. SERVICE MANAGERS NAME IS [XXX]. HE HAS ALL THE INFORMATION. THERE IS NO POLICE REPORT. [XXX] GOT BACK WITH ME TODAY, DECEMBER 10, 2020, AND TOLD ME BUICK WOULD NOT PAY FOR THE REPAIRS BECAUSE IT'S GLASS. I WAS TOLD THE REPAIR WOULD BE ABOUT $1000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

BOUGHT BRAND NEW 2020 BUICK ENCLAVE, WITH 4 MILES ON IT, ON 6/13/20. STARTED HAVING TRANSMISSION PROBLEMS ALMOST IMMEDIATELY. THE CAR WOULD JERK HARD (HARD SHIFT) WHEN PUSHING ON THE GAS AND ALSO ANYTIME IT WAS PLACED IN PARK. ON 6/21/20 THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE WOULD BARELY SHIFT. CALLED LOCAL BUICK - GM DEALERSHIP TO GET REPAIRED. LOCAL SHOP RESTARTED COMPUTER ON 6/24/20 AND SAID THAT IT WAS GOOD TO GO. DROVE IT LESS THAN 3 MILES BEFORE SERVICE ENGINE LIGHT CAME BACK ON AND JOLTING STARTED AGAIN. ON THE DRIVE BACK TO THE DEALERSHIP THE VEHICLE CAME TO A HARD JOLTING ABRUPT STOP ON THE ROAD. VEHICLE WOULD NO LONGER START OR SHIFT. HAD TO LEAVE VEHICLE IN THE MIDDLE OF THE ROAD UNTIL DEALERSHIP COULD COME GET IT. ON 6/26/20 DEALERSHIP CALLED TO SAY THAT THE VEHICLE WAS RUNNING GOOD AND READY TO PICK UP. ON 6/27/20 DROVE CAR ABOUT 15 MINUTES BEFORE THE HARD SHIFT STARTED HAPPENING AGAIN AND THE CHECK ENGINE LIGHT CAME BACK ON. WHEN ATTEMPTING TO SHIFT INTO REVERSE, THE VEHICLE HARD JOLTED US BACKWARDS AND THEN DIED. THE VEHICLE WOULD NO LONGER START OR SHIFT GEARS. ON 6/28/20 GOT THE VEHICLE TO START SO DROVE THE VEHICLE, AS IT WAS STILL HARD SHIFTING, BACK TO THE DEALERSHIP AND DROPPED IT OFF. THE DEALERSHIP STILL HAS IT AS OF TODAY AND HAS REFUSED TO GIVE US ANY PAPERWORK FROM OUR PREVIOUS 2 ATTEMPTS AT GETTING IT FIXED HOWEVER GAVE US FALSIFIED DOCUMENTATION STATING THAT WE ONLY BROUGHT IT IN THE SHOP 1 TIME, WHEN IT ACTUALLY IS THE 3RD TIME TO BE TAKEN IN FOR THE SAME PROBLEM TO BE FIXED. GM HAS REFUSED TO REPLACE THIS DEFECTIVE VEHICLE NOR RETURN OUR MONEY PAID FOR IT.

I BOUGHT A 2020 BUICK ENCLAVE, (OWNED BY GMC) WITH 6 MILES ON IT, 1 WEEK AGO. YESTERDAY THE CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED JERKING ANYTIME THE TRANSMISSION SWITCHED GEARS. I CALLED TO TRY TO GET IT IN TO A CERTIFIED BUICK DEALERSHIP TO BE LOOKED AT AND NOWHERE CAN GET IT IN FOR 3-5 DAYS AND NONE OF THE DEALERSHIPS WILL GIVE A LOANER CAR UNTIL THE TIME OF THE VEHICLE APPOINTMENT. I CONTACTED BUICK DIRECTLY REGARDING THIS AND THEY TOLD ME THE SAME THING, THAT WE CAN'T GET A SAFE DRIVING VEHICLE, UNTIL THE ONE WE HAVE CAN BE LOOKED AT BY A DEALERSHIP AND IF WE TAKE IT TO AN UN-CERTIFIED SHOP THAT IT WOULD NOT BE COVERED. SO NOW I AM STUCK WITH EITHER DRIVING AN UNSAFE CAR 50 MILES ON THE HIGHWAY TO WORK FOR THE NEXT FEW DAYS OR NOT BEING ABLE TO GO TO WORK. THIS IS A BRAND NEW CAR DRIVEN STRAIGHT OUT OF THE FLOOR ROOM! BUICK IS PUTTING PEOPLE'S LIFE AT RISK BY INSISTING THAT WE DRIVE THIS UNSAFE VEHICLE ON THE HIGHWAY UNTIL WE CAN GET IT LOOKED AT! LOOKS LIKE A HUGE LAWSUIT IN THE MAKING!!!!! *TR