2017 Buick Enclave

I'm registering a complaint about the length of time that owners/drivers are having to drive their vehicles without remedy for the airbag safety recall N232404980. We were notified of the air bag defect, with risk of harm/death, in June 2023. Parts were not yet available for repair as of that time. We were advised that we would be notified when parts became available. They are still not yet available 6-7 months later in February 2024. There is personal risk in driving these vehicles, risk to the safety of our families, and an impact to the trade-in value and market for our vehicles. If GM cannot ready parts in a reasonable time, they should be required to compensate vehicle owners for the value of our vehicles plus the forgone tax benefit associated with having a trade with auto purchase.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The NHTSA has issued a recall due to a safety concern with the airbag since the airbag inflator may rupture causing metal fragments to explode into the vehicle interior causing death or harm to passengers. As a result these vehicles have been designated as not safe to drive. While it appears through the Working Capital Assistance Program some type of compensation or assistance is being provided for dealers nothing is being done for those of us who own one of these vehicles. There is also absolutely no indication of when a remedy for this safety recall will be available; supposedly the defect is being addressed. Therefore we own a vehicle which has been declared unsafe to drive, yet nothing is being down to help owners of these vehicles. Why?

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated intermittently. The vehicle was taken to the dealer where it was diagnosed that the air bag sensor had failed and needed to be replaced. The manufacturer was made aware of the issue. The failure mileage was 68,700. VIN tool confirms parts not available.

Received safety recall last year 2021 and made arrangements with John Holt Auto Sales in Chickasha, OK. They took all the information and said we would be notified when the air bag replacement had arrived. It's been over a year now and this problem still exists. Not sure how much longer I should wait while driving this hazardous vehicle on the highway.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.